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Old 03-19-2008, 10:09 AM   #1 (permalink)
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Join Date: Mar 2008
Location: Loughborough
Posts: 1
OS: XP


Confused Scanner not recognised

I have an Acer Aspire 5100 Lap top.
I have tried to install an Epson all in one printer / scanner / copier.
Printer works fine. When I come to scan using Epson's software, the scanner is not recognised.
The scanner worked on other computers. So, it must be the laptop software.
If I go to the control panel, the Scanner is recognised and can scan using Microsoft's scanner wizard.
Epson's tech team went through everything they could think of - including msconfig to disable all programs at start up, hardware monitoring, USB cable, ....
Having exhausted Epson's technical team, I replaced the Epson with an HP to see if their software did any better. However, I get the same result.

Can anyone help?
Thanks Derek
Derek Leaf is offline  
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