USB ports don't work PLEASE HELP ME

matic26 · 02-01-2008, 04:02 AM

Hi,

the thing is, my cousin gave me his PC, and I had to format it because of all the spyware and stuff. Before that, the BIOS had a password, so me and my friend (his more a computer guy than I am) had to take a battery of the motherboard to reset it. I then installed Win XP and everything was going well. But I noticed that my USB ports don't work. If I plug in the usb key the computer does nothing, if I plug my camera in again the computer does nothing etc.etc...
So I believe the problem is in the bios, because of the reset we've done. So the best thing is that I tell you what things I've already done in Bios ->
ACPI - is disabled (I believe this is the right thing ? )
PNP OS - no
Usb Emulation (keyboard and mouse) - is ENABLED
Assign IRQ for Usb - Enabled
I can't find USB LEGACY in BIOS, there is only USB Emulation -> is this the same thing?

So I'm thinking the Bios doesn't need to be upgraded ->it already has the functions for USBs right? Because the thing is, the motherboard IMO sux, it is QDI K8V800 and I can't find anything useful on their site (but hey, maybe I'm blind.)http://www.qdigrp.com/qdisite/eng/index.htm
and I dunno how to upgrade BIOS (I believe it is a phoenix award smth.) and I would rather not flash it because I'm afraid that smth bad can happen

What are my other options? Can the problem be in windows, because I don't have any drivers for the motherboard? Do I need drivers for USB ports??
I have Windows XP SP2 and device manager looks like this
http://shrani.si/f/23/Kv/6HVayn2/usb.jpg

I really don't know what to do, I've been doing this computer crap for two days now, without an effect, I'm desperate and depressed..
so guys PLEASE HELP ME

**speedster123** · 02-01-2008, 05:56 AM

welcome

Quote:

because I don't have any drivers for the motherboard?

go to the motherboard's homepage and download them, yes you need them.

matic26 · 02-01-2008, 07:57 AM

the thing is, on their page, there are no drivers for my motherboard.

2pistolpacker · 02-01-2008, 10:37 AM

I think these are the ones. Mike

Via Hyperion Pro drivers

**speedster123** · 02-01-2008, 10:49 AM

nice find

matic26 · 02-01-2008, 12:37 PM

thank you very much, i will try this.

matic26 · 02-02-2008, 05:40 AM

ok, installed the drivers, ports still don't work!

2pistolpacker · 02-02-2008, 05:55 AM

Right click the My computer icon on the desktop....then properties.... then Hardware.... then device manager and check for any yellow flags.

You can uninstall the USB ports there and let the computer reinstall them.
In the Device Manager.
Expand Universal Serial Bus controllers.
Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
Restart the computer, and then reinstall the USB controllers.
Plug in and then test to see if the problem is fixed. Mike

matic26 · 02-02-2008, 09:51 AM

there are none yellow flags :S everything is like it would be working fine, but it isn't

2pistolpacker · 02-02-2008, 09:53 AM

Follow the instructions to uninstall each of them and let the computer find them again. Do you have the motherboard chipset drivers to reinstall. Mike

matic26 · 02-02-2008, 11:06 AM

Hi,

I uninstalled USB ports and I restarted the computer. Windows found new hardware and then I reinstalled the Via drivers (that link you gave me). Restarted the computer again, but ports still don't work.
Do you think the problem might be in Bios? Is it possible that the ports don't even work anymore (but then how do windows find them ->that means they aren't dead right?)

Thanks for the help

2pistolpacker · 02-02-2008, 11:20 AM

Usually the only bios setting for USB is enable/disable look for that, and try to disable USB emulation for the keyboard and mouse. There is the possibility that they just don't transfer data anymore. Mike

t_funke · 02-03-2008, 06:37 PM

Worst case scenario - USB controller on the MB is fried.

I had this happen to my PC. The power supply for my computer kicked the bucket, so then I replaced it. In the process I accidentally broke the SATA connector on my 300GB hard drive, so then I replaced the drive and installed Windows. Then found out my USB mouse didn't work, thought it might be because of the slipstream XP disc I was using, so I reinstalled using my original XP disc - still no go. Mucked around with USB drivers in Windows, played with BIOS settings, still nothing. Tried plugging in a USB device on any USB port I had (front panel, rear panel), no go. Windows still recognise that I had USB ports, and when I plug in a USB light (one of those bendy lights for notebooks), the light comes on so obviously power still goes through those ports, but not one of my USB ports work in recognising anything. I then tried removing the battery to the BIOS for a day, reinstalled and tried it - nothing; I was about the throw my computer out the window. Then at work I was reading different forums and found that the USB controller on the motherboard (south bridge I believe?) can be dead without Windows detecting any problems. I tried everything else I could possibly think of, so therefore that is the only valid explanation.

Although the firewire ports still worked, I never followed it up but I believe firewire is controlled by a separate controller on the motherboard?

matic26 · 02-04-2008, 08:44 AM

t_funke : yeah almost exactly the same with me. ports must be dead. I tried everything..I guess I must replace the motherboard

2pistolpacker · 02-04-2008, 09:03 AM

I would try a PCI usb card before replacing the board. Unless you just want to upgrade. Mike

02-01-2008, 04:02 AM	#1 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	USB ports don't work PLEASE HELP ME Hi, the thing is, my cousin gave me his PC, and I had to format it because of all the spyware and stuff. Before that, the BIOS had a password, so me and my friend (his more a computer guy than I am) had to take a battery of the motherboard to reset it. I then installed Win XP and everything was going well. But I noticed that my USB ports don't work. If I plug in the usb key the computer does nothing, if I plug my camera in again the computer does nothing etc.etc... So I believe the problem is in the bios, because of the reset we've done. So the best thing is that I tell you what things I've already done in Bios -> ACPI - is disabled (I believe this is the right thing ? ) PNP OS - no Usb Emulation (keyboard and mouse) - is ENABLED Assign IRQ for Usb - Enabled I can't find USB LEGACY in BIOS, there is only USB Emulation -> is this the same thing? So I'm thinking the Bios doesn't need to be upgraded ->it already has the functions for USBs right? Because the thing is, the motherboard IMO sux, it is QDI K8V800 and I can't find anything useful on their site (but hey, maybe I'm blind.)http://www.qdigrp.com/qdisite/eng/index.htm and I dunno how to upgrade BIOS (I believe it is a phoenix award smth.) and I would rather not flash it because I'm afraid that smth bad can happen What are my other options? Can the problem be in windows, because I don't have any drivers for the motherboard? Do I need drivers for USB ports?? I have Windows XP SP2 and device manager looks like this http://shrani.si/f/23/Kv/6HVayn2/usb.jpg I really don't know what to do, I've been doing this computer crap for two days now, without an effect, I'm desperate and depressed.. so guys PLEASE HELP ME

02-01-2008, 07:57 AM	#3 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	Re: USB ports don't work PLEASE HELP ME the thing is, on their page, there are no drivers for my motherboard.

02-01-2008, 10:37 AM	#4 (permalink)
2pistolpacker Registered User Join Date: Dec 2007 Location: Lenexa, Ks Posts: 1,038 OS: Win XP Pro My System	Re: USB ports don't work PLEASE HELP ME I think these are the ones. Mike Via Hyperion Pro drivers __________________ Speak kindly to me, beloved master. Revel in my unconditional love, and give me every minute that you can spare, for my time with you is short. --Your faithful dog

02-01-2008, 10:49 AM	#5 (permalink)
speedster123 Mentor Join Date: Oct 2006 Location: United States-New York-Long Island Posts: 5,223 OS: xp pro SP3	Re: USB ports don't work PLEASE HELP ME nice find __________________

02-01-2008, 12:37 PM	#6 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	Re: USB ports don't work PLEASE HELP ME thank you very much, i will try this.

02-02-2008, 05:40 AM	#7 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	Re: USB ports don't work PLEASE HELP ME ok, installed the drivers, ports still don't work!

02-02-2008, 05:55 AM	#8 (permalink)
2pistolpacker Registered User Join Date: Dec 2007 Location: Lenexa, Ks Posts: 1,038 OS: Win XP Pro My System	Re: USB ports don't work PLEASE HELP ME Right click the My computer icon on the desktop....then properties.... then Hardware.... then device manager and check for any yellow flags. You can uninstall the USB ports there and let the computer reinstall them. In the Device Manager. Expand Universal Serial Bus controllers. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time. Restart the computer, and then reinstall the USB controllers. Plug in and then test to see if the problem is fixed. Mike __________________ Speak kindly to me, beloved master. Revel in my unconditional love, and give me every minute that you can spare, for my time with you is short. --Your faithful dog

02-02-2008, 09:51 AM	#9 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	Re: USB ports don't work PLEASE HELP ME there are none yellow flags :S everything is like it would be working fine, but it isn't

02-02-2008, 09:53 AM	#10 (permalink)
2pistolpacker Registered User Join Date: Dec 2007 Location: Lenexa, Ks Posts: 1,038 OS: Win XP Pro My System	Re: USB ports don't work PLEASE HELP ME Follow the instructions to uninstall each of them and let the computer find them again. Do you have the motherboard chipset drivers to reinstall. Mike __________________ Speak kindly to me, beloved master. Revel in my unconditional love, and give me every minute that you can spare, for my time with you is short. --Your faithful dog Last edited by 2pistolpacker; 02-02-2008 at 09:55 AM.

02-02-2008, 11:06 AM	#11 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	Re: USB ports don't work PLEASE HELP ME Hi, I uninstalled USB ports and I restarted the computer. Windows found new hardware and then I reinstalled the Via drivers (that link you gave me). Restarted the computer again, but ports still don't work. Do you think the problem might be in Bios? Is it possible that the ports don't even work anymore (but then how do windows find them ->that means they aren't dead right?) Thanks for the help

02-02-2008, 11:20 AM	#12 (permalink)
2pistolpacker Registered User Join Date: Dec 2007 Location: Lenexa, Ks Posts: 1,038 OS: Win XP Pro My System	Re: USB ports don't work PLEASE HELP ME Usually the only bios setting for USB is enable/disable look for that, and try to disable USB emulation for the keyboard and mouse. There is the possibility that they just don't transfer data anymore. Mike __________________ Speak kindly to me, beloved master. Revel in my unconditional love, and give me every minute that you can spare, for my time with you is short. --Your faithful dog

02-03-2008, 06:37 PM	#13 (permalink)
t_funke Registered User Join Date: Feb 2008 Posts: 12 OS: Windows XP SP2	Re: USB ports don't work PLEASE HELP ME Worst case scenario - USB controller on the MB is fried. I had this happen to my PC. The power supply for my computer kicked the bucket, so then I replaced it. In the process I accidentally broke the SATA connector on my 300GB hard drive, so then I replaced the drive and installed Windows. Then found out my USB mouse didn't work, thought it might be because of the slipstream XP disc I was using, so I reinstalled using my original XP disc - still no go. Mucked around with USB drivers in Windows, played with BIOS settings, still nothing. Tried plugging in a USB device on any USB port I had (front panel, rear panel), no go. Windows still recognise that I had USB ports, and when I plug in a USB light (one of those bendy lights for notebooks), the light comes on so obviously power still goes through those ports, but not one of my USB ports work in recognising anything. I then tried removing the battery to the BIOS for a day, reinstalled and tried it - nothing; I was about the throw my computer out the window. Then at work I was reading different forums and found that the USB controller on the motherboard (south bridge I believe?) can be dead without Windows detecting any problems. I tried everything else I could possibly think of, so therefore that is the only valid explanation. Although the firewire ports still worked, I never followed it up but I believe firewire is controlled by a separate controller on the motherboard?

02-04-2008, 08:44 AM	#14 (permalink)
matic26 Registered User Join Date: Feb 2008 Posts: 7 OS: XP SP2	Re: USB ports don't work PLEASE HELP ME t_funke : yeah almost exactly the same with me. ports must be dead. I tried everything..I guess I must replace the motherboard

02-04-2008, 09:03 AM	#15 (permalink)
2pistolpacker Registered User Join Date: Dec 2007 Location: Lenexa, Ks Posts: 1,038 OS: Win XP Pro My System	Re: USB ports don't work PLEASE HELP ME I would try a PCI usb card before replacing the board. Unless you just want to upgrade. Mike __________________ Speak kindly to me, beloved master. Revel in my unconditional love, and give me every minute that you can spare, for my time with you is short. --Your faithful dog