USB 2.0 card not operating

dlc72764 · 12-27-2007, 04:12 AM

I have an Iogear GIC220U PCI USB card. None of the periphereals I have connected to it work thru it, but do work in the onboard USB ports.

The computer recognizes the card is installed, even found it after moving the card. I have tried 3 different drivers, moved the card to a known working slot, the card I moved worked in the one vacated by the USB card, and still nothing.

To the best of my knowledge the card is not damaged.

Iogear help suggested a different computer. While I see the logic, common sense tells me there is nothing wrong with the card and is most likely a problem with my old PC.

Could this be a motherboard BIOS problem?? I have a Gigabyte GA-7VAX board, old I know, and had to update the BIOS when I installed an IDE controller.

HELP

**Deleted090308** · 12-27-2007, 04:40 AM

Hi, welcome to TSF.

Are there any yellow/red "marks" in Device manager?

Any reaction at all from Windows when you connect a USB device?

dlc72764 · 12-27-2007, 05:35 AM

The card is recognized in device manager, no flags.

There is no reaction from windows, pings, when I connect or disconnect from the card. I have 2 and both operate fine in the onboard port, but neither in the card.

**Deleted090308** · 12-27-2007, 06:02 AM

Remove the card's driver.

Install the new driver for the motherboard's chipset from VIA.

Reboot and reinstall the USB card's driver.

dlc72764 · 12-27-2007, 07:24 AM

Apologies first. I have a GA-7DXE not a VAX, wrong board info.

I still tried what you suggested to no avail.

Research will show this is an older board than the one I first mentioned so...

I know the card works, I tried it in another computer yesterday, yes I took all precautions in handling and transportation. This is what leads me to believe it's a board issue but the reinstall of the chip drivers did not solve the problem.

**Deleted090308** · 12-27-2007, 07:48 AM

Did you install the AMD chipset driver from Gigabyte's website?

dlc72764 · 12-27-2007, 07:52 AM

Sorry, yes I did find the drivers for the DXE board and installed them in the manner you suggested.

Gigabyte did mention that this is the same driver that XP has in it.

**Deleted090308** · 12-27-2007, 08:08 AM

The board should be able to handle a "simple" PCI card.
Are there any hardware conflicts?
(Start > Programs > Accessories > System tools > System information > Hardware resources > Conflicts/sharing)

dlc72764 · 12-27-2007, 08:16 AM

This was my thought also. I don't understand why the system recognizes the card, says it's operating properly and accepts drivers but doesn't work!!

I don't see any conflicts.

I will try this again in another PC and see if it still works, if not then I know I had a handling issue that I am not aware of.

Thanks for your time.

**Deleted090308** · 12-27-2007, 08:23 AM

OK.
If you're not using a PS/2 keyboard/mouse or the serial/parallel ports you can free some IRQs by disabling them in BIOS.
But - it doesn't sound like that would help.

dlc72764 · 12-27-2007, 08:30 AM

Before I ditch this, you peeked my curiosity.

I have 3 IRQ's being shared. One by my fax/modem and vid card, one by my IDE controller and sound card and the other by VIA Rev 5 or later USB Universal Host Controller.

Before giving up, any suggestions there?

**Deleted090308** · 12-27-2007, 08:42 AM

Some times you can force devices to use a certain IRQ in BIOS (much more difficult in Windows).

If you don't use the serial and parallel ports - disable them in BIOS.

Your motherboard has an AMD/VIA chipset - the VIA sound and USB controller are probably on the (VIA) south bridge, so the sound/USB "conflict" isn't really a conflict.

nijas · 12-28-2007, 09:41 PM

update the os or install the driver

kishore

12-27-2007, 04:12 AM	#1 (permalink)
dlc72764 Registered User Join Date: Dec 2007 Posts: 6 OS: windows XP	USB 2.0 card not operating I have an Iogear GIC220U PCI USB card. None of the periphereals I have connected to it work thru it, but do work in the onboard USB ports. The computer recognizes the card is installed, even found it after moving the card. I have tried 3 different drivers, moved the card to a known working slot, the card I moved worked in the one vacated by the USB card, and still nothing. To the best of my knowledge the card is not damaged. Iogear help suggested a different computer. While I see the logic, common sense tells me there is nothing wrong with the card and is most likely a problem with my old PC. Could this be a motherboard BIOS problem?? I have a Gigabyte GA-7VAX board, old I know, and had to update the BIOS when I installed an IDE controller. HELP

12-27-2007, 04:40 AM	#2 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: USB 2.0 card not operating Hi, welcome to TSF. Are there any yellow/red "marks" in Device manager? Any reaction at all from Windows when you connect a USB device?

12-27-2007, 05:35 AM	#3 (permalink)
dlc72764 Registered User Join Date: Dec 2007 Posts: 6 OS: windows XP	Re: USB 2.0 card not operating The card is recognized in device manager, no flags. There is no reaction from windows, pings, when I connect or disconnect from the card. I have 2 and both operate fine in the onboard port, but neither in the card.

12-27-2007, 06:02 AM	#4 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: USB 2.0 card not operating Remove the card's driver. Install the new driver for the motherboard's chipset from VIA. Reboot and reinstall the USB card's driver.

12-27-2007, 07:24 AM	#5 (permalink)
dlc72764 Registered User Join Date: Dec 2007 Posts: 6 OS: windows XP	Re: USB 2.0 card not operating Apologies first. I have a GA-7DXE not a VAX, wrong board info. I still tried what you suggested to no avail. Research will show this is an older board than the one I first mentioned so... I know the card works, I tried it in another computer yesterday, yes I took all precautions in handling and transportation. This is what leads me to believe it's a board issue but the reinstall of the chip drivers did not solve the problem.

12-27-2007, 07:48 AM	#6 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: USB 2.0 card not operating Did you install the AMD chipset driver from Gigabyte's website?

12-27-2007, 07:52 AM	#7 (permalink)
dlc72764 Registered User Join Date: Dec 2007 Posts: 6 OS: windows XP	Re: USB 2.0 card not operating Sorry, yes I did find the drivers for the DXE board and installed them in the manner you suggested. Gigabyte did mention that this is the same driver that XP has in it.

12-27-2007, 08:08 AM	#8 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: USB 2.0 card not operating The board should be able to handle a "simple" PCI card. Are there any hardware conflicts? (Start > Programs > Accessories > System tools > System information > Hardware resources > Conflicts/sharing)

12-27-2007, 08:16 AM	#9 (permalink)
dlc72764 Registered User Join Date: Dec 2007 Posts: 6 OS: windows XP	Re: USB 2.0 card not operating This was my thought also. I don't understand why the system recognizes the card, says it's operating properly and accepts drivers but doesn't work!! I don't see any conflicts. I will try this again in another PC and see if it still works, if not then I know I had a handling issue that I am not aware of. Thanks for your time.

12-27-2007, 08:23 AM	#10 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: USB 2.0 card not operating OK. If you're not using a PS/2 keyboard/mouse or the serial/parallel ports you can free some IRQs by disabling them in BIOS. But - it doesn't sound like that would help.

12-27-2007, 08:30 AM	#11 (permalink)
dlc72764 Registered User Join Date: Dec 2007 Posts: 6 OS: windows XP	Re: USB 2.0 card not operating Before I ditch this, you peeked my curiosity. I have 3 IRQ's being shared. One by my fax/modem and vid card, one by my IDE controller and sound card and the other by VIA Rev 5 or later USB Universal Host Controller. Before giving up, any suggestions there?

12-27-2007, 08:42 AM	#12 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: USB 2.0 card not operating Some times you can force devices to use a certain IRQ in BIOS (much more difficult in Windows). If you don't use the serial and parallel ports - disable them in BIOS. Your motherboard has an AMD/VIA chipset - the VIA sound and USB controller are probably on the (VIA) south bridge, so the sound/USB "conflict" isn't really a conflict.

12-28-2007, 09:41 PM	#13 (permalink)
nijas Registered User Join Date: Dec 2007 Posts: 3 OS: xp sp2	Re: USB 2.0 card not operating update the os or install the driver kishore