having trouble with Symantec Redirector

jlmsr · 10-20-2004, 05:04 PM

im having trouble with live update with nortons redirctor. here is the message i get.The following Symantec products and components are installed on your computer.
> LiveUpdate
> Symantec Redirector

Initializing...
Connecting to liveupdate.symantecliveupdate.com...

Downloading catalog file (1 of 1), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been found:
> Symantec Redirector, 1633.6 KB
Total Download 1633.6 KB

Downloading Symantec Redirector (1 of 1), complete.

Installing Symantec Redirector (1 of 1), failed.
A program that was part of this update failed when it ran. This update was not applied.

LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.
LiveUpdate session is complete.

I have tried everything that i can think of. if someone could help i would appreciate it.

JanieJones · 10-26-2004, 02:50 PM

Had the same problem myself.

I followed the instructions from the following page , seemed to sort it out (although this is a solution for a different problem !!)

http://service1.symantec.com/SUPPORT...209102213?Open

Good luck

macmacfl · 11-11-2004, 12:40 PM

I had same problem working with Windows ME. The error message was LU1812 update not applied Symantec redirector. I found the fix on the Symantec web site as Document ID 200407140723813.

The fix is to uninstall the Symantec Redirector. Here is the information from that web site page.

To fix this, you must uninstall the Symantec Redirector and then run LiveUpdate again.

To uninstall the Symantec Redirector

1. Exit all programs.
2. Do one of the following:
* In Windows 98/2000, on the Windows taskbar, click Start > Settings > Control Panel, and then double-click Add/Remove Programs.
* In Windows Me, on the Windows taskbar, click Start > Settings > Control Panel, and then double-click Add/Remove Programs.
If you do not see the Add/Remove Programs icon, first click ...view all Control Panel options.)
* In Windows XP, on the Windows taskbar, click Start > Control Panel, and then double-click Add/Remove Programs.
If you do not see the Add/Remove Programs icon, then in the left pane, click Switch to Classic View.
3. Click Symantec Network Driver Update.
You may need to use the scroll bar to view the entire list.
4. Depending on your version of Windows, click Add/Remove, Change/Remove, or Remove, and follow the prompts.
5. Restart the computer.

Note: Before you run LiveUpdate in the next procedure, you must restart the computer as described in the previous section.

epatterson78 · 11-11-2004, 11:26 PM

had the same problem went to symantec.com and went to the online tech basicly it told me my Liveupdate needed to be newer so it gave me the option to run a uninstall / install program from the site but it didnt work.

So what I did was uninsall everything that was related to my Norton. Cleared the registery, and looked through the program files etc. and deleted everything I could find with norton. (rebooted like 3 times i think)

downloaded the newest Liveupdate off symantecs website.

Installed Norton, then I installed the liveupdate, then i ran live update and that worked for me.

good luck.

10-20-2004, 05:04 PM	#1 (permalink)
jlmsr Registered User Join Date: Oct 2004 Posts: 3 OS: xp personal	having trouble with Symantec Redirector im having trouble with live update with nortons redirctor. here is the message i get.The following Symantec products and components are installed on your computer. > LiveUpdate > Symantec Redirector Initializing... Connecting to liveupdate.symantecliveupdate.com... Downloading catalog file (1 of 1), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list The following updates have been found: > Symantec Redirector, 1633.6 KB Total Download 1633.6 KB Downloading Symantec Redirector (1 of 1), complete. Installing Symantec Redirector (1 of 1), failed. A program that was part of this update failed when it ran. This update was not applied. LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time. LiveUpdate session is complete. I have tried everything that i can think of. if someone could help i would appreciate it. Last edited by jlmsr; 10-20-2004 at 05:20 PM.

11-11-2004, 12:40 PM	#3 (permalink)
macmacfl Registered User Join Date: Nov 2004 Location: Florida Posts: 1 OS: MAC OS 10.4/WinXP	having trouble with Symantec Redirector I had same problem working with Windows ME. The error message was LU1812 update not applied Symantec redirector. I found the fix on the Symantec web site as Document ID 200407140723813. The fix is to uninstall the Symantec Redirector. Here is the information from that web site page. To fix this, you must uninstall the Symantec Redirector and then run LiveUpdate again. To uninstall the Symantec Redirector 1. Exit all programs. 2. Do one of the following: * In Windows 98/2000, on the Windows taskbar, click Start > Settings > Control Panel, and then double-click Add/Remove Programs. * In Windows Me, on the Windows taskbar, click Start > Settings > Control Panel, and then double-click Add/Remove Programs. If you do not see the Add/Remove Programs icon, first click ...view all Control Panel options.) * In Windows XP, on the Windows taskbar, click Start > Control Panel, and then double-click Add/Remove Programs. If you do not see the Add/Remove Programs icon, then in the left pane, click Switch to Classic View. 3. Click Symantec Network Driver Update. You may need to use the scroll bar to view the entire list. 4. Depending on your version of Windows, click Add/Remove, Change/Remove, or Remove, and follow the prompts. 5. Restart the computer. Note: Before you run LiveUpdate in the next procedure, you must restart the computer as described in the previous section.

10-26-2004, 02:50 PM	#2 (permalink)
JanieJones Registered User Join Date: Oct 2004 Posts: 1 OS: xp pro	Had the same problem myself. I followed the instructions from the following page , seemed to sort it out (although this is a solution for a different problem !!) http://service1.symantec.com/SUPPORT...209102213?Open Good luck

11-11-2004, 11:26 PM	#4 (permalink)
epatterson78 Member Join Date: Nov 2004 Location: Ohio Posts: 94 OS: XP Pro SP2	had the same problem went to symantec.com and went to the online tech basicly it told me my Liveupdate needed to be newer so it gave me the option to run a uninstall / install program from the site but it didnt work. So what I did was uninsall everything that was related to my Norton. Cleared the registery, and looked through the program files etc. and deleted everything I could find with norton. (rebooted like 3 times i think) downloaded the newest Liveupdate off symantecs website. Installed Norton, then I installed the liveupdate, then i ran live update and that worked for me. good luck.