Issues with mouse scroll wheel

Moop69 · 11-05-2007, 04:56 PM

My problem is simple. My mouse scroll wheel works in some applications, like Microsoft Word, but doesn't in others, like Firefox. It's quite a nuisance.

My mouse is the "Microsoft Comfort Optical Mouse 1000", or so it says on the bottom. It's just a simple plug and play mouse.

I've had this problem for quite a while, I can't remember when it started. I probably should have done something about it earlier.

I know my problem is extremely vague, but I hope we can sort it out

JohnthePilot · 11-05-2007, 05:36 PM

Hi and welcome to TSF.
Have you checked that you have the right driver?

Moop69 · 11-05-2007, 05:59 PM

Not entirely sure how I'd do that. The mouse didn't come with a disk. The thing is though that it works in some applications, but not others. Firefox being the main one. Strangely, it works in Internet Explorer

JohnthePilot · 11-05-2007, 06:02 PM

Go to Mouse in the Control Panel and see what it shows for Connected Device. If it is not your mouse, use the drop down box to find it and click Apply and OK.

Moop69 · 11-05-2007, 06:08 PM

There's no connected device option. There's a hardware option, but no drop down box O_o. On the hardware option there are 2 mice listed, if that means anything.

JohnthePilot · 11-05-2007, 06:17 PM

Click the buttons tab. You should see a window like this:

Moop69 · 11-05-2007, 06:24 PM

I see something completely different:

JohnthePilot · 11-06-2007, 03:37 AM

That's strange. It must be device dependent then. I'll see if anyone else has any idea.

Moop69 · 11-07-2007, 01:14 PM

Is the issue maybe with Firefox then?

JohnthePilot · 11-07-2007, 01:41 PM

I'm not sure. Did you use the disc that came with the mouse to load the driver? Check in Device Driver and see what it lists there. If necessary update the driver.

Moop69 · 11-07-2007, 02:01 PM

Like I said before, no disk came with this mouse. It came with a little sheet that showed where to plug it in and that was it. It's just a plug and play mouse O_o

JohnthePilot · 11-07-2007, 02:09 PM

Sorry, I forgot that

Moop69 · 11-08-2007, 03:10 PM

This seems to be a Firefox specific problem. I refuse to use IE :[. I'm using the latest version of Firefox. Smooth scrolling and auto scrolling do nothing

JohnthePilot · 11-08-2007, 04:21 PM

It does look like a FireFox problem but there don't seem to be any answers for it. I found this page on Google.

**koala** · 11-12-2007, 08:05 AM

If the mouse didn't come with a disk, does that mean you haven't installed a driver for it yet? Try this one, then reboot and see if the Mouse Properties looks like JohnThePilot's screenshot.

With the correct driver installed, there should be an option to change the scroll mode, either standard or MS office style.

Moop69 · 11-12-2007, 01:34 PM

Installed the driver. I have a screen similar to John's now, but scrolling still doesn't work in Firefox. It works in other applications like Notepad and Word though

**koala** · 11-12-2007, 05:11 PM

Try the smooth and auto scrolling options again in Firefox now you have the correct driver installed. For my last mouse I had to play about with these 2 to get it to scroll properly.

11-05-2007, 04:56 PM	#1 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Issues with mouse scroll wheel My problem is simple. My mouse scroll wheel works in some applications, like Microsoft Word, but doesn't in others, like Firefox. It's quite a nuisance. My mouse is the "Microsoft Comfort Optical Mouse 1000", or so it says on the bottom. It's just a simple plug and play mouse. I've had this problem for quite a while, I can't remember when it started. I probably should have done something about it earlier. I know my problem is extremely vague, but I hope we can sort it out

11-05-2007, 05:36 PM	#2 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel Hi and welcome to TSF. Have you checked that you have the right driver? __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-05-2007, 05:59 PM	#3 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel Not entirely sure how I'd do that. The mouse didn't come with a disk. The thing is though that it works in some applications, but not others. Firefox being the main one. Strangely, it works in Internet Explorer Last edited by Moop69; 11-05-2007 at 06:02 PM.

11-05-2007, 06:02 PM	#4 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel Go to Mouse in the Control Panel and see what it shows for Connected Device. If it is not your mouse, use the drop down box to find it and click Apply and OK. __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-05-2007, 06:08 PM	#5 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel There's no connected device option. There's a hardware option, but no drop down box O_o. On the hardware option there are 2 mice listed, if that means anything. Last edited by Moop69; 11-05-2007 at 06:10 PM.

11-05-2007, 06:17 PM	#6 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel Click the buttons tab. You should see a window like this: __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-05-2007, 06:24 PM	#7 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel I see something completely different:

11-06-2007, 03:37 AM	#8 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel That's strange. It must be device dependent then. I'll see if anyone else has any idea. __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-07-2007, 01:14 PM	#9 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel Is the issue maybe with Firefox then?

11-07-2007, 01:41 PM	#10 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel I'm not sure. Did you use the disc that came with the mouse to load the driver? Check in Device Driver and see what it lists there. If necessary update the driver. __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-07-2007, 02:01 PM	#11 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel Like I said before, no disk came with this mouse. It came with a little sheet that showed where to plug it in and that was it. It's just a plug and play mouse O_o

11-07-2007, 02:09 PM	#12 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel Sorry, I forgot that __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-08-2007, 03:10 PM	#13 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel This seems to be a Firefox specific problem. I refuse to use IE :[. I'm using the latest version of Firefox. Smooth scrolling and auto scrolling do nothing Last edited by Moop69; 11-08-2007 at 03:15 PM.

11-08-2007, 04:21 PM	#14 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,933 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Issues with mouse scroll wheel It does look like a FireFox problem but there don't seem to be any answers for it. I found this page on Google. __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

11-12-2007, 08:05 AM	#15 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,433 OS: XP/7/Ubuntu My System	Re: Issues with mouse scroll wheel If the mouse didn't come with a disk, does that mean you haven't installed a driver for it yet? Try this one, then reboot and see if the Mouse Properties looks like JohnThePilot's screenshot. With the correct driver installed, there should be an option to change the scroll mode, either standard or MS office style. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

11-12-2007, 01:34 PM	#16 (permalink)
Moop69 Registered User Join Date: Nov 2007 Posts: 16 OS: XP	Re: Issues with mouse scroll wheel Installed the driver. I have a screen similar to John's now, but scrolling still doesn't work in Firefox. It works in other applications like Notepad and Word though

11-12-2007, 05:11 PM	#17 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,433 OS: XP/7/Ubuntu My System	Re: Issues with mouse scroll wheel Try the smooth and auto scrolling options again in Firefox now you have the correct driver installed. For my last mouse I had to play about with these 2 to get it to scroll properly. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here