usb do not work

MarcA22 · 09-09-2007, 06:47 PM

basically i have done eveyrthing to the usbs like reinstalled uninstalled updated drivers had technicians from emachines look at them everything and they still do not recognize devices such as usb modems, printers, mp3s when they are plugged into a usb port the only thing i can come up with is perhaps its an interal problem and the usbs are dead i read that somewhere. also i had to delete a file called sunkfilt.sys a forum here informed me to do so because the copmuter wouldnt boot well that file i believe deals with usb and multimedia card reader. i no its not much info and kinda lackin of information but help would be great

Tumbleweed36 · 09-09-2007, 07:04 PM

I need a little better understanding of some issues, so need to ask a few questions.

> Have the USB ports ever worked on this computer? If the answer is yes, then what has been changed to make them not work>

> When you said you uninstalled, did you actually uninstall everything in that area and then reboot and let them find everything again?

> When you go to Start, Control Panel, System, Hardware, Device Manager and scroll down to the USB area and open it with the + sign, are there any red or yellow marks down there indicating a problem?

> Do you have an entry there someplace that has the word "enhanced" in it after you open the + sign as described above?

> Have you entered the BIOS setup menu and enabled "all" the USB areas in the Bios setup menu?

> Do you have SP2 set up on this computer?

> Could you please list your specs so we know more about your motherboard.

> If the USB worked previously, then can you do a "Restore" to the time (date) before it quit on you and get them to come up?

MarcA22 · 09-09-2007, 07:13 PM

they have worked, a modem usb being installed seemed to disrupt them i dont no why but it just did

i unistalled usb mass storage device add the device again and the drives showed up in the bottom right hand screen as being recognized

no yellow marks, fixed those emachines technicians updated drivers etc

can not find the word enhanced, guessing same place as yellow marks

i would love to no where this bios menu is i can not find it

i do not no wat a sp2 is i dont think i have it set up im not sure what it is though

where would i find specs on motherboard? im kinda not that copmuter savvy:S

Tumbleweed36 · 09-09-2007, 07:28 PM

Quote:

Originally Posted by MarcA22

they have worked, a modem usb being installed seemed to disrupt them i dont no why but it just did

How long ago did you install this modem?

i unistalled usb mass storage device add the device again and the drives showed up in the bottom right hand screen as being recognized

Did you uninstall ALL of them under that USB heading? Click the + sign and uninstall everything down there and then reboot. If not, do that and let the computer find them again.

no yellow marks, fixed those emachines technicians updated drivers etc

Did you take the machine to them, or did they do this through tech support?

can not find the word enhanced, guessing same place as yellow marks

If you don't have the word "Enhanced" in there someplace in this area, that means you don't have USB 2.0 installed....and that means that many items won't work in the USB ports. We will progress on this one as we go on

i would love to no where this bios menu is i can not find it

Most computers you hold down the DEL key while the computer starts posting and then the Bios setup menu will come up. If you scroll around in there, you will find a couple of items related to USB and they must be ENABLED. As an information thing, go to the ADVANCED area, then look for USB Configuration....should be in there someplace. Remember, if you change anything, be sure to save before you exit.

i do not no wat a sp2 is i dont think i have it set up im not sure what it is though

Who loaded the Operating system on this unit, was it loaded for you or did you load the OS?

where would i find specs on motherboard? im kinda not that copmuter savvy:S

If you will download and run the program called Everest, it will tell you most of what we need to know about your computer.

MarcA22 · 09-09-2007, 07:46 PM

probably about a month and a half ago

i will have to uninstall all usb

its through emachines customer support

about the usb 2.0 well thats not really a question but sounds likea good idea

That is really most likely the issue you have. Most modern USB devices will not work unless you have USB 2.0 enabled in the bios and have the drives loaded. The majority of the time, that is the MAIN issue in cases like this, so we need to pay close attention to that feature.

im about to check the bios

it came loaded

Field Value
Motherboard Properties
Motherboard ID 08/06/2004-nForce2-IGP-6A61BF0BC-00
Motherboard Name FIC K7M-NF18G (AU31)

Front Side Bus Properties
Bus Type DEC Alpha EV6
Bus Width 64-bit
Real Clock 200 MHz (DDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 167 MHz (DDR)
Effective Clock 333 MHz
Bandwidth 2667 MB/s

Chipset Bus Properties
Bus Type HyperTransport v1.0
Bus Width 8-bit

Motherboard Physical Info
CPU Sockets/Slots 1 Socket 462
Expansion Slots 3 PCI, 1 AGP
RAM Slots 2 DDR DIMM
Integrated Devices Audio, Video, LAN
Form Factor Micro ATX
Motherboard Size 240 mm x 240 mm
Motherboard Chipset nForce2-IGP

Motherboard Manufacturer
Company Name First International Computer, Inc.
Product Information http://www.fic.com.tw/product/motherboard
BIOS Download http://www.fic.com.tw/support/mother...board_all.aspx

MarcA22 · 09-09-2007, 08:06 PM

so what do u suggest i do about the 2.0 usb?

Tumbleweed36 · 09-09-2007, 08:14 PM

Quote:

Originally Posted by MarcA22

so what do u suggest i do about the 2.0 usb?

> Make sure USB 2.0 is enabled in the Bios setup menu. (actually all USB items need to be enabled)

> You need to Uninstall all items and then reboot to see what happens.

> We need to then select each and every item under the USB area (after we open it with the + sign) when we open it and right click and select Update Drivers for each item that is under that heading (if appropriate).

> I also must assume you had USB 2.0 on there before it the items all worked previously before the modem was installed.

MarcA22 · 09-09-2007, 08:20 PM

see this bios setup menu i did that delete thing and it didnt take me to the bios setup menu i couldnt find this menu

Tumbleweed36 · 09-09-2007, 08:32 PM

When you boot up, try it several ways. Hold the del key down when it starts booting and don't let up until it enters the Bios setup menu. If that does not work, then try holding it down or tapping it different times as it begins to boot. It may take a few tries to get it to work. You do need to know that some motherboards enter the Bios setup menu with different keys.....try these I suggested and we will look at that issue further.

MarcA22 · 09-09-2007, 08:42 PM

i did not see any mention of the usb 2.0 altough i thought i saw that on this computer earlier but im not sure and im pretty sure i was in bios menu becuase it said bios along the top, as well wen the usb reinstall wen i restart four or five of them get a pop up that says windows does not recognize them and they have malfuctioned and wen i go to device manager it says no driver installed for these devices thanks so much for ur help

Tumbleweed36 · 09-09-2007, 08:49 PM

Go to the USB items in the device manager and enter there with the + sign.

Right click on ALL items under the USB heading and select "Update Driver" for each and every one of them. Just be sure you go down the list and do ALL of them in there. Let it look for them and if you have Windows with SP2, it should automatically find all of the drivers right there on your computer. See what happens with that.

MarcA22 · 09-09-2007, 09:12 PM

no updates available for any of the drivers...

**speedster123** · 09-10-2007, 06:54 AM

http://www.usbman.com/

Being an emachine, the supply could have damaged certain components on the board. Check the caps for leakage or mis-shaped tops. The above is a helpful usb problem site.

MarcA22 · 09-10-2007, 01:07 PM

ok thats good thakn you um i was thinking should we make an attempt to perhaps reinstall usb 2.0 or the sunkfilt.sys file would any of that work

Tumbleweed36 · 09-10-2007, 04:40 PM

If you have a retail version of the operating system, you could try a repair install. That would most likely put anything back you deleted, but you would also have to reinstall the motherboard chipset drivers and SP2.

MarcA22 · 09-10-2007, 06:31 PM

ok i will try that but before ido i ran a program called driver detective, a trial version, and it has come up with a diagnostic list of 17 drivers out of date, and one driver that does not have an assigned device, any possilbe place i could download these updates for these drivers??

Tumbleweed36 · 09-10-2007, 06:44 PM

What I would tell you might not be what you want to hear. However, I feel that we have an obligation to give you this information. Here is my opinion.

Most of the programs like the one you have listed do give outdated drivers (we all have some drivers that are outdated on our rigs and they work fine) where one has been updated, but that does not necessarilly mean that you will notice a difference in the operation or performance of your machine.

The purpose of those programs is to find those and get you to BUY the program to get the updates. You can't update until you purchase with most of these programs. Then, you download the updates and have updated drivers but it may make no difference in your performance of those items. Therefore, I put no stock in that information one of those programs give you.

That being said, if you know what drivers need updated, go the website of the product vendor and download those drivers that you know need updated for FREE. That is what most of us techs do. So, if it told you what drivers need updated, then use that information to go to the websites and do the updates. For me, FREE is where it is at.

MarcA22 · 09-10-2007, 06:48 PM

yea i no i have been using the usbman website to loacate driver updates and its been a tremednous help that website and yea i no they prompted for a serial code and i didnt give them any but is there scans correct??

Tumbleweed36 · 09-10-2007, 07:05 PM

They may quite possibly be correct in the (I don't know this particular program, but do know others like it) fact that some drivers may be outdated. I just don't bother to always update unless there is a specific reason to do so for a personal choice.

I just wanted you to know that these drivers that are not the latest version may not work any better for you than the newer version that may have a specific reason for being updated.

Therefore, it is quite possible the information they gave you is correct, but not helpful in every case. On the other hand, some may make a difference in total operation for you. Hope this helps.

MarcA22 · 09-10-2007, 07:12 PM

ok i see well i do have some intresting news on my hands here i um updated usb 2.0 or watever restarted computer plugged my mp3 into the front usb port there are four more in the back and it worked but when i plugged the usb in the back for the printer no go:S

09-09-2007, 06:47 PM	#1 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	usb do not work basically i have done eveyrthing to the usbs like reinstalled uninstalled updated drivers had technicians from emachines look at them everything and they still do not recognize devices such as usb modems, printers, mp3s when they are plugged into a usb port the only thing i can come up with is perhaps its an interal problem and the usbs are dead i read that somewhere. also i had to delete a file called sunkfilt.sys a forum here informed me to do so because the copmuter wouldnt boot well that file i believe deals with usb and multimedia card reader. i no its not much info and kinda lackin of information but help would be great

09-09-2007, 07:04 PM	#2 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,456 OS: XP Professional	Re: usb do not work I need a little better understanding of some issues, so need to ask a few questions. > Have the USB ports ever worked on this computer? If the answer is yes, then what has been changed to make them not work> > When you said you uninstalled, did you actually uninstall everything in that area and then reboot and let them find everything again? > When you go to Start, Control Panel, System, Hardware, Device Manager and scroll down to the USB area and open it with the + sign, are there any red or yellow marks down there indicating a problem? > Do you have an entry there someplace that has the word "enhanced" in it after you open the + sign as described above? > Have you entered the BIOS setup menu and enabled "all" the USB areas in the Bios setup menu? > Do you have SP2 set up on this computer? > Could you please list your specs so we know more about your motherboard. > If the USB worked previously, then can you do a "Restore" to the time (date) before it quit on you and get them to come up? __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

09-09-2007, 07:13 PM	#3 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work they have worked, a modem usb being installed seemed to disrupt them i dont no why but it just did i unistalled usb mass storage device add the device again and the drives showed up in the bottom right hand screen as being recognized no yellow marks, fixed those emachines technicians updated drivers etc can not find the word enhanced, guessing same place as yellow marks i would love to no where this bios menu is i can not find it i do not no wat a sp2 is i dont think i have it set up im not sure what it is though where would i find specs on motherboard? im kinda not that copmuter savvy:S

09-09-2007, 07:46 PM	#5 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work probably about a month and a half ago i will have to uninstall all usb its through emachines customer support about the usb 2.0 well thats not really a question but sounds likea good idea That is really most likely the issue you have. Most modern USB devices will not work unless you have USB 2.0 enabled in the bios and have the drives loaded. The majority of the time, that is the MAIN issue in cases like this, so we need to pay close attention to that feature. im about to check the bios it came loaded Field Value Motherboard Properties Motherboard ID 08/06/2004-nForce2-IGP-6A61BF0BC-00 Motherboard Name FIC K7M-NF18G (AU31) Front Side Bus Properties Bus Type DEC Alpha EV6 Bus Width 64-bit Real Clock 200 MHz (DDR) Effective Clock 400 MHz Bandwidth 3200 MB/s Memory Bus Properties Bus Type DDR SDRAM Bus Width 64-bit Real Clock 167 MHz (DDR) Effective Clock 333 MHz Bandwidth 2667 MB/s Chipset Bus Properties Bus Type HyperTransport v1.0 Bus Width 8-bit Motherboard Physical Info CPU Sockets/Slots 1 Socket 462 Expansion Slots 3 PCI, 1 AGP RAM Slots 2 DDR DIMM Integrated Devices Audio, Video, LAN Form Factor Micro ATX Motherboard Size 240 mm x 240 mm Motherboard Chipset nForce2-IGP Motherboard Manufacturer Company Name First International Computer, Inc. Product Information http://www.fic.com.tw/product/motherboard BIOS Download http://www.fic.com.tw/support/mother...board_all.aspx Last edited by Tumbleweed36; 09-09-2007 at 07:51 PM.

09-09-2007, 08:06 PM	#6 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work so what do u suggest i do about the 2.0 usb?

09-09-2007, 08:20 PM	#8 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work see this bios setup menu i did that delete thing and it didnt take me to the bios setup menu i couldnt find this menu

09-09-2007, 08:32 PM	#9 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,456 OS: XP Professional	Re: usb do not work When you boot up, try it several ways. Hold the del key down when it starts booting and don't let up until it enters the Bios setup menu. If that does not work, then try holding it down or tapping it different times as it begins to boot. It may take a few tries to get it to work. You do need to know that some motherboards enter the Bios setup menu with different keys.....try these I suggested and we will look at that issue further. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

09-09-2007, 08:42 PM	#10 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work i did not see any mention of the usb 2.0 altough i thought i saw that on this computer earlier but im not sure and im pretty sure i was in bios menu becuase it said bios along the top, as well wen the usb reinstall wen i restart four or five of them get a pop up that says windows does not recognize them and they have malfuctioned and wen i go to device manager it says no driver installed for these devices thanks so much for ur help

09-09-2007, 08:49 PM	#11 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,456 OS: XP Professional	Re: usb do not work Go to the USB items in the device manager and enter there with the + sign. Right click on ALL items under the USB heading and select "Update Driver" for each and every one of them. Just be sure you go down the list and do ALL of them in there. Let it look for them and if you have Windows with SP2, it should automatically find all of the drivers right there on your computer. See what happens with that. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

09-09-2007, 09:12 PM	#12 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work no updates available for any of the drivers...

09-10-2007, 06:54 AM	#13 (permalink)
speedster123 Mentor Join Date: Oct 2006 Location: United States-New York-Long Island Posts: 5,125 OS: xp pro SP3 My System	Re: usb do not work http://www.usbman.com/ Being an emachine, the supply could have damaged certain components on the board. Check the caps for leakage or mis-shaped tops. The above is a helpful usb problem site. __________________

09-10-2007, 01:07 PM	#14 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work ok thats good thakn you um i was thinking should we make an attempt to perhaps reinstall usb 2.0 or the sunkfilt.sys file would any of that work

09-10-2007, 04:40 PM	#15 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,456 OS: XP Professional	Re: usb do not work If you have a retail version of the operating system, you could try a repair install. That would most likely put anything back you deleted, but you would also have to reinstall the motherboard chipset drivers and SP2. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

09-10-2007, 06:31 PM	#16 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work ok i will try that but before ido i ran a program called driver detective, a trial version, and it has come up with a diagnostic list of 17 drivers out of date, and one driver that does not have an assigned device, any possilbe place i could download these updates for these drivers??

09-10-2007, 06:44 PM	#17 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,456 OS: XP Professional	Re: usb do not work What I would tell you might not be what you want to hear. However, I feel that we have an obligation to give you this information. Here is my opinion. Most of the programs like the one you have listed do give outdated drivers (we all have some drivers that are outdated on our rigs and they work fine) where one has been updated, but that does not necessarilly mean that you will notice a difference in the operation or performance of your machine. The purpose of those programs is to find those and get you to BUY the program to get the updates. You can't update until you purchase with most of these programs. Then, you download the updates and have updated drivers but it may make no difference in your performance of those items. Therefore, I put no stock in that information one of those programs give you. That being said, if you know what drivers need updated, go the website of the product vendor and download those drivers that you know need updated for FREE. That is what most of us techs do. So, if it told you what drivers need updated, then use that information to go to the websites and do the updates. For me, FREE is where it is at. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

09-10-2007, 06:48 PM	#18 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work yea i no i have been using the usbman website to loacate driver updates and its been a tremednous help that website and yea i no they prompted for a serial code and i didnt give them any but is there scans correct??

09-10-2007, 07:05 PM	#19 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,456 OS: XP Professional	Re: usb do not work They may quite possibly be correct in the (I don't know this particular program, but do know others like it) fact that some drivers may be outdated. I just don't bother to always update unless there is a specific reason to do so for a personal choice. I just wanted you to know that these drivers that are not the latest version may not work any better for you than the newer version that may have a specific reason for being updated. Therefore, it is quite possible the information they gave you is correct, but not helpful in every case. On the other hand, some may make a difference in total operation for you. Hope this helps. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

09-10-2007, 07:12 PM	#20 (permalink)
MarcA22 Registered User Join Date: Aug 2007 Posts: 45 OS: xp	Re: usb do not work ok i see well i do have some intresting news on my hands here i um updated usb 2.0 or watever restarted computer plugged my mp3 into the front usb port there are four more in the back and it worked but when i plugged the usb in the back for the printer no go:S