DVD Burner

UOGAddict · 05-03-2007, 10:14 PM

I recently bought a new HP Dual Layer DVD Burner.

I installed it, booted up, windows installed it etc etc...

I tossed in a cd, and installed some software without a problem, then when I put another cd in, nothing happened. When I viewed it in "my computer" it showed up as if there was no disk in the drive. When I try to burn, it says there is no media.

I put the drive in another comp and I'm still having the same problem.

Any idea's?

dai · 05-04-2007, 10:25 AM

try removing the upper and lower filters,but being as it was the same on the other computer it may be a rma job
http://support.microsoft.com/default...b;EN-US;320553

UOGAddict · 05-06-2007, 08:59 AM

I tried this method, and now the drive will read blank cds, but not blank dvds.

**Terrister** · 05-06-2007, 10:14 AM

Plase list the model # of this dvd drive and tell us how it is connected to your computer.

UOGAddict · 05-06-2007, 10:22 AM

My computer is a HP 873N and the new drive I installed is a HP DVD840.

I have the drive installed as the master, with the original driver as the secondary.

I have also tried updating the driver and firmware, but neither helped at all.

**Terrister** · 05-06-2007, 01:02 PM

Sounds like you are doing everything correctly. Where did you purchase this drive?

UOGAddict · 05-06-2007, 04:35 PM

Fry's Electronics.

It's a refurbished drive so I assume that's my problem. Hopefully HP or Fry's will be willing to replace/fix it.

**Terrister** · 05-06-2007, 06:05 PM

Talk to Fry's 1st.

**speedster123** · 05-06-2007, 06:05 PM

I shouldnt think thst fry would give you a problem.

05-03-2007, 10:14 PM	#1 (permalink)
UOGAddict Registered User Join Date: Feb 2007 Posts: 10 OS: XP MCE	DVD Burner I recently bought a new HP Dual Layer DVD Burner. I installed it, booted up, windows installed it etc etc... I tossed in a cd, and installed some software without a problem, then when I put another cd in, nothing happened. When I viewed it in "my computer" it showed up as if there was no disk in the drive. When I try to burn, it says there is no media. I put the drive in another comp and I'm still having the same problem. Any idea's?

05-04-2007, 10:25 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,637 OS: win 7 32x 64x rtm	Re: DVD Burner try removing the upper and lower filters,but being as it was the same on the other computer it may be a rma job http://support.microsoft.com/default...b;EN-US;320553 __________________

05-06-2007, 08:59 AM	#3 (permalink)
UOGAddict Registered User Join Date: Feb 2007 Posts: 10 OS: XP MCE	Re: DVD Burner I tried this method, and now the drive will read blank cds, but not blank dvds.

05-06-2007, 10:14 AM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: DVD Burner Plase list the model # of this dvd drive and tell us how it is connected to your computer. __________________

05-06-2007, 10:22 AM	#5 (permalink)
UOGAddict Registered User Join Date: Feb 2007 Posts: 10 OS: XP MCE	Re: DVD Burner My computer is a HP 873N and the new drive I installed is a HP DVD840. I have the drive installed as the master, with the original driver as the secondary. I have also tried updating the driver and firmware, but neither helped at all.

05-06-2007, 01:02 PM	#6 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: DVD Burner Sounds like you are doing everything correctly. Where did you purchase this drive? __________________

05-06-2007, 04:35 PM	#7 (permalink)
UOGAddict Registered User Join Date: Feb 2007 Posts: 10 OS: XP MCE	Re: DVD Burner Fry's Electronics. It's a refurbished drive so I assume that's my problem. Hopefully HP or Fry's will be willing to replace/fix it.

05-06-2007, 06:05 PM	#8 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: DVD Burner Talk to Fry's 1st. __________________

05-06-2007, 06:05 PM	#9 (permalink)
speedster123 Mentor Join Date: Oct 2006 Location: United States-New York-Long Island Posts: 5,223 OS: xp pro SP3	Re: DVD Burner I shouldnt think thst fry would give you a problem. __________________