Scanner Not Found

LucyLucy · 10-19-2006, 02:51 PM

HP Scanjet 3400c.

This always worked when I used Windows 95, then Windows ME, but since I have started using Windows XP I have found it impossible to get this to work.

Have installed with original install CD, with latest HP XP specific drivers, have installed via setup.exe and through add hardware/device manager but when launching Precision Scan LTX I am told - 'Scanner not found' the scanner is properly plugged in via power and usb and is lit up ready to go. When getting info on it from the scanners/cameras folder in my comp I have: Status - Unavailable.

Occasionally windows gives me a pop up of a 'usb device malfunction' so I have tried using various cables but still the same result, so where am I going wrong? Does this sound like a genuine XP problem or a hardware problem?

**Terrister** · 10-19-2006, 04:42 PM

See if this helps.
http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

10-19-2006, 02:51 PM	#1 (permalink)
LucyLucy Registered User Join Date: Apr 2006 Location: London Posts: 3 OS: Win XP Pro SP2	Scanner Not Found HP Scanjet 3400c. This always worked when I used Windows 95, then Windows ME, but since I have started using Windows XP I have found it impossible to get this to work. Have installed with original install CD, with latest HP XP specific drivers, have installed via setup.exe and through add hardware/device manager but when launching Precision Scan LTX I am told - 'Scanner not found' the scanner is properly plugged in via power and usb and is lit up ready to go. When getting info on it from the scanners/cameras folder in my comp I have: Status - Unavailable. Occasionally windows gives me a pop up of a 'usb device malfunction' so I have tried using various cables but still the same result, so where am I going wrong? Does this sound like a genuine XP problem or a hardware problem?

10-19-2006, 04:42 PM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	See if this helps. http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en __________________