(resolved)Mustek Bearpaw scanner problem

thenovice · 10-15-2006, 07:19 AM

Hi - I have recently started getting problems with this scanner, which is a Mustek Bearpaw 4800TA Pro II.

I have tried using system restore but this didn't work.

When trying to scan using the Bearpaw Panel, after the warm up is completed, I get a message saying 'there is no document in the scanner'.

Using the acquire system the resulting scan resembles a piece of tweed cloth and if I use the XP scanner and camera wizard the scanned picture is totally black.

I have reinstalled the software and then plugged the scanner in as instructed but nothing seems to make any difference.

I am hoping that someone that uses this equipment might be able to point me in the right direction.

Changeling · 10-15-2006, 11:04 AM

Have you considered the possiblity that the scanner has died?

thenovice · 10-15-2006, 05:24 PM

Hi Changeling - no that possibility hadn't occurred to me, it's only 6 months old. It seems to be working OK, the lights come on and you can see the scan movement. Do you know how I could check this possibility?

~~OMGmissinglink~~ · 10-15-2006, 05:38 PM

Welcome to TSF

Try the drivers posted on Mustek's webpage.

http://www.mustek.com/supportdrivers...series=BearPaw

thenovice · 10-18-2006, 09:53 AM

Well I have been in touch with Mustek and downloaded their drivers but it didn't help. After carrying out other instructions it seems that the scanner needs a repair and I have now got to return it to them. I'll just have to wait and see what happens next - it seems that the bulb might have died after all.

thenovice · 11-23-2006, 03:09 AM

Just wanted to let you know that I have (at last) received my scanner back from the repair centre - so far so good - everything now seems to be working OK. I'll be keeping my fingers crossed though as I still don't know what caused the problem in the first place.

thenovice · 04-07-2007, 02:09 AM

I am again having problems with this scanner. The first problem seemed to be with the transformer, which has been changed and seemed to solve that problem. I am not able to use the scanner again and am getting a message that 'there is no document in your scanner'.

I am waiting for a reply from Mustek but also wondered whether anyone on this forum has any suggestions for me to try.

**speedster123** · 04-07-2007, 03:29 AM

Did you install the 24.6 meg twain driver first?
http://driverscollection.com/?V=Mustek&S=14

Check the device manager for any yellow conflicts.
Try another cable to the computer.

thenovice · 04-08-2007, 05:49 PM

Thanks for your reply Speedster and sorry for the delay in replying. I had loaded those drivers and checked out your other suggestions, which seem to be OK.

I thought I would try and scan from one of my photography programmes (still didn't work) but was surprised to see that I seemed to have 2 scanners to choose from. There was a BearPaw 4800TA Pro 11 WIA Scanner (which also appears in the control panel) plus the BearPaw 4800TA Pro 11 scanner. I am not sure whether this has any relevance to my problem or whether it means I have not got the scanner installed correctly.

thenovice · 06-06-2007, 11:08 AM

Just thought I would let you know how things are. I never did receive any reply from Mustek and finally opened up the scanner to find that something seems to have blown on the board. The glass looked as though it had been damaged in some way as well. I was not willing to spend any money on repairs and have now replaced this with a canon scanner. I couldn't be more pleased with it - I have yet to scan any of my slides but look forward to getting around to that in time.

10-15-2006, 07:19 AM	#1 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	(resolved)Mustek Bearpaw scanner problem Hi - I have recently started getting problems with this scanner, which is a Mustek Bearpaw 4800TA Pro II. I have tried using system restore but this didn't work. When trying to scan using the Bearpaw Panel, after the warm up is completed, I get a message saying 'there is no document in the scanner'. Using the acquire system the resulting scan resembles a piece of tweed cloth and if I use the XP scanner and camera wizard the scanned picture is totally black. I have reinstalled the software and then plugged the scanner in as instructed but nothing seems to make any difference. I am hoping that someone that uses this equipment might be able to point me in the right direction.

10-15-2006, 11:04 AM	#2 (permalink)
Changeling Registered User Join Date: Nov 2005 Location: UK Posts: 423 OS: XP, Waiting for Vista serivce pack 1 before I commit.	Have you considered the possiblity that the scanner has died? __________________ If it ain't broke don't fix it!

10-15-2006, 05:38 PM	#4 (permalink)
~~OMGmissinglink~~ Troubled Join Date: Sep 2006 Posts: 1,535 OS: XP Pro sp2 My System	Welcome to TSF Try the drivers posted on Mustek's webpage. http://www.mustek.com/supportdrivers...series=BearPaw Last edited by OMGmissinglink; 10-15-2006 at 05:58 PM.

11-23-2006, 03:09 AM	#6 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	Just wanted to let you know that I have (at last) received my scanner back from the repair centre - so far so good - everything now seems to be working OK. I'll be keeping my fingers crossed though as I still don't know what caused the problem in the first place. Last edited by thenovice; 11-23-2006 at 03:14 AM.

04-07-2007, 02:09 AM	#7 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	Re: Mustek Bearpaw scanner problem I am again having problems with this scanner. The first problem seemed to be with the transformer, which has been changed and seemed to solve that problem. I am not able to use the scanner again and am getting a message that 'there is no document in your scanner'. I am waiting for a reply from Mustek but also wondered whether anyone on this forum has any suggestions for me to try.

10-15-2006, 05:24 PM	#3 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	Hi Changeling - no that possibility hadn't occurred to me, it's only 6 months old. It seems to be working OK, the lights come on and you can see the scan movement. Do you know how I could check this possibility?

10-18-2006, 09:53 AM	#5 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	Well I have been in touch with Mustek and downloaded their drivers but it didn't help. After carrying out other instructions it seems that the scanner needs a repair and I have now got to return it to them. I'll just have to wait and see what happens next - it seems that the bulb might have died after all.

04-07-2007, 03:29 AM	#8 (permalink)
speedster123 Mentor Join Date: Oct 2006 Location: United States-New York-Long Island Posts: 5,219 OS: xp pro SP3	Re: Mustek Bearpaw scanner problem Did you install the 24.6 meg twain driver first? http://driverscollection.com/?V=Mustek&S=14 Check the device manager for any yellow conflicts. Try another cable to the computer. __________________

04-08-2007, 05:49 PM	#9 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	Re: Mustek Bearpaw scanner problem Thanks for your reply Speedster and sorry for the delay in replying. I had loaded those drivers and checked out your other suggestions, which seem to be OK. I thought I would try and scan from one of my photography programmes (still didn't work) but was surprised to see that I seemed to have 2 scanners to choose from. There was a BearPaw 4800TA Pro 11 WIA Scanner (which also appears in the control panel) plus the BearPaw 4800TA Pro 11 scanner. I am not sure whether this has any relevance to my problem or whether it means I have not got the scanner installed correctly.

06-06-2007, 11:08 AM	#10 (permalink)
thenovice Registered User Join Date: Oct 2006 Posts: 9 OS: Win XP Pro	Re: Mustek Bearpaw scanner problem Just thought I would let you know how things are. I never did receive any reply from Mustek and finally opened up the scanner to find that something seems to have blown on the board. The glass looked as though it had been damaged in some way as well. I was not willing to spend any money on repairs and have now replaced this with a canon scanner. I couldn't be more pleased with it - I have yet to scan any of my slides but look forward to getting around to that in time.