Plustek Scanner Problem

netkliks · 07-20-2006, 08:00 PM

When I try to scan using Photoshop CS2, I get an error message which says[Generic Error]. I have a Plustek ST64+ scanner. When I click and close the error box, I then will click on prescan or scan and the scanning software will freeze up. I have uninstalled the scanner and its scanning software and then reinstall and I get the same error message[ Generic Error]. The scanner is installed because it is in the Device Manager and it shows it is working. I hope someone can help me resolve this problem. My PC specs are below.

Windows XP Pro SP2
Proccessor: 2.6 GHz
Ram: 1 gig
Hard drive: 160 Gig

**Terrister** · 07-20-2006, 08:09 PM

Do you show any alerts in the device manager?
What other usb devices do you have installed? Do they all work ok.

netkliks · 07-20-2006, 08:54 PM

Quote:

Originally Posted by Terrister

Do you show any alerts in the device manager?
What other usb devices do you have installed? Do they all work ok.

All my other USB devices work just fine. The Device Manager shows my scanner is working fine. No alerts at all.

**Terrister** · 07-20-2006, 09:23 PM

So all other programs scan ok?

netkliks · 07-21-2006, 02:40 PM

Quote:

Originally Posted by Terrister

So all other programs scan ok?

All other programs and devices work fine.

07-20-2006, 08:00 PM	#1 (permalink)
netkliks Registered User Join Date: Apr 2006 Posts: 6 OS: WinXP	Plustek Scanner Problem When I try to scan using Photoshop CS2, I get an error message which says[Generic Error]. I have a Plustek ST64+ scanner. When I click and close the error box, I then will click on prescan or scan and the scanning software will freeze up. I have uninstalled the scanner and its scanning software and then reinstall and I get the same error message[ Generic Error]. The scanner is installed because it is in the Device Manager and it shows it is working. I hope someone can help me resolve this problem. My PC specs are below. Windows XP Pro SP2 Proccessor: 2.6 GHz Ram: 1 gig Hard drive: 160 Gig

07-20-2006, 08:09 PM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Do you show any alerts in the device manager? What other usb devices do you have installed? Do they all work ok. __________________

07-20-2006, 09:23 PM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	So all other programs scan ok? __________________