Problem with msinfo32.exe

toyforme · 05-22-2006, 12:20 PM

I downloaded a utility called Cleanup,and after looking at what type of files/folders it would effect,I thought it was safe.Little did I know that it had eaten some sysinfo files,and can't get System Information to come up,it just opens the Help and Support window.
Is there a way I can reinstall msinfo32.exe and all the files for system information ,I'm using WinXp home program
Need help on this one

Respectfully
toyforme

**hwm54112** · 05-22-2006, 03:41 PM

Welcome to TSF,

Does cleanup have a restore feature?

If not: Start>run>sfc /scannow to run the system file checker. All files should be replaced

toyforme · 05-24-2006, 07:27 AM

Tried using sfc/scannow in command prompt twice but that didn't work, still getting help and support window and not system information. Know any other way to correct this problem ?
Thanks it just didn't work for me
toyforme

**koala** · 05-24-2006, 07:52 AM

Did you leave a space between sfc and /scannow?

**hwm54112** · 05-24-2006, 10:27 AM

Did SFC run? If the file is missing it should have replaced it. Depending on how xp was installed, you may need to put the xp install cd in your cd rom drive or point sfc to your 1-386 folder if it did not run.

Have you searched for msinfo32.exe to verify that it has been deleted? (see next paragraph for it’s location)

There are two ways to start system information, start>run>msinfo32>o.k or by start>all programs>accessories>system tools>system information menu. Assuming that is how you are trying to start it, rite click on system information, select properties and verify the shortcut wasn’t changed/deleted by clean-up- it should read "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" (including parenthesis)

Make sure the following services are running start>run>services.msc>o.k

helpsvc.exe
helphost.exe
helpctr.exe

System information is part of the help center. You may have to rebuild help center

05-22-2006, 12:20 PM	#1 (permalink)
toyforme Registered User Join Date: May 2006 Posts: 2 OS: xp	Problem with msinfo32.exe I downloaded a utility called Cleanup,and after looking at what type of files/folders it would effect,I thought it was safe.Little did I know that it had eaten some sysinfo files,and can't get System Information to come up,it just opens the Help and Support window. Is there a way I can reinstall msinfo32.exe and all the files for system information ,I'm using WinXp home program Need help on this one Respectfully toyforme

05-24-2006, 07:52 AM	#4 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,317 OS: XP/7/Ubuntu My System	Did you leave a space between sfc and /scannow? __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

05-24-2006, 10:27 AM	#5 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	Did SFC run? If the file is missing it should have replaced it. Depending on how xp was installed, you may need to put the xp install cd in your cd rom drive or point sfc to your 1-386 folder if it did not run. Have you searched for msinfo32.exe to verify that it has been deleted? (see next paragraph for it’s location) There are two ways to start system information, start>run>msinfo32>o.k or by start>all programs>accessories>system tools>system information menu. Assuming that is how you are trying to start it, rite click on system information, select properties and verify the shortcut wasn’t changed/deleted by clean-up- it should read "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" (including parenthesis) Make sure the following services are running start>run>services.msc>o.k helpsvc.exe helphost.exe helpctr.exe System information is part of the help center. You may have to rebuild help center Last edited by hwm54112; 05-24-2006 at 10:28 AM.

05-22-2006, 03:41 PM	#2 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	Welcome to TSF, Does cleanup have a restore feature? If not: Start>run>sfc /scannow to run the system file checker. All files should be replaced

05-24-2006, 07:27 AM	#3 (permalink)
toyforme Registered User Join Date: May 2006 Posts: 2 OS: xp	Tried using sfc/scannow in command prompt twice but that didn't work, still getting help and support window and not system information. Know any other way to correct this problem ? Thanks it just didn't work for me toyforme