My computer will not not go beyond ASUS screen at startup. Please help!

Poppin_Fresh · 03-04-2005, 12:56 AM

Ok today I turned off my computer using the button instead of a regular shutdown. I did this because I'm kinda impatient and I wanted to restart my computer since a program wasn't working and I thought restarting was the best method. After I turned my computer off I turned it back on and after the ASUS loading screen my monitor just goes black. My computer is still on but my monitor does not read anything. I managed to get into the advanced startup place where you can choose the safe mode. I did this and my computer showed this:

multi(0)disk(0)rdisk(0)partition(1)\windows\system32\ntkrnlpa.exe

Following this line was the exact same lines except for they were some .dll files. I'm wondering what is going on since my computer worked fine for like 2 years. Please any and all help is appreciated.

dai · 03-04-2005, 03:21 AM

ntkrnlpa.exe
google lists this as spyware
got this from symantec

f W32.Petch has already been executed, it is likely that you will no longer be able to start Windows. While the damage that W32.Petch does varies with the installation path, once it runs, it makes numerous changes to the registry and deletes system files.

In this situation, replace the deleted files and the Windows registry either from a clean backup, or re-install the operating system.

so it looks like a reinstall
boot from the xp cd
choose install
ignore the first repair option and continue with install
when windows finds the previous installion and offers the repair
then repair
if you have sp2 installed you will not get the repair optipon unless you use a disk with sp2 slipsteamed into the xp disk,only the clean install
as soon as you get back up and running,clean the computer of virus ect.
follow greyknights instructions
http://www.greyknight17.com/spyware.htm

PyroGuy · 03-04-2005, 11:15 PM

Athlon XP Barton 2500+
512 MB ram
WinXP
Radeon9600 & nVidea Geforce4 4200

I'm having a similar problem; it occured in trying to switch video cards from the Radeon to the Geforce. Similar issues to problems people were having at past thread Blank Screen with GeForce FX 5200 ...I know it is NOT due to spyware or virus because I have had BOTH these video cards installed on the same machine before, and have not been connected to the internet for 6 months, and have Norton (02 I think) with relatively recent virus definitions (from early 04). Never had a problem like this before. Shows memory test and bios info, (when nvidea card is in, displays nvidea info first, as is standard), then starting windows screen, then blank-screens as soon as it should show my password screen and desktop. Signal is still being sent through, I managed to log onto desktop by clicking blindly and entering password until I heard the logon to windows chimes, still no picture.

This began happening when I tried to uninstall radeon and use nvidea card. Setting BIOS to VGA mode does NOT work--same problem. I've set BIOS to both AGP and PCI, still no luck. Both cards are AGP. Starting into Safe mode from the F8 menu causes the same problem Poppin Fresh described--repeating DOS-looking text, though I don't remember the exact name of the file/directory listed. I tried every option from F8 menu, and they all blank screened. I think a few may have caused repeated line problem that safe mode did.

Anyone know if there's a way to read from a CD BEFORE starting into Windows? As of now I can't reinstall anything, nor change any settings in Windows. I think I went through improper procedure in uninstalling/changing video cards. FIRST began uninstalling ATI software, but there were several programs; I'm not sure which were drivers and which were software helpers like Catalyst. First did Win control panel un-inst, then ran ATI un-inst all ATI software program. Didn't fully remove all, however. Then swapped video cards. Geforce was still running @ higher res that VGA mode can't. Re-inst and un-inst ATI software & ATI DRIVER software. DRIVER SOFTWARE was just listed as "directX 9." I did not think it possible to UNinstall directX, so the uninstall may have done nothing. I chose DON'T restart right away, and then from DEVICE MANAGER, chose disable device driver for video card.

After this point couldn't start into windows. I didn't think disabling video card device disables basic 16-color VGA mode (or whatever, I'm not sure of exact technical term, but there have been loads of times I've been using an advanced video card with no drivers installed that picture still goes through @ 640X480 16-color). Neither card will start into windows. Any help would be much appreciated.

dai · 03-05-2005, 12:34 AM

PyroGuy
this is not even a similar problem to this thread,so please start your own thread

Poppin_Fresh · 03-06-2005, 08:12 PM

Thank you but how do I get the installation option when my computer doesn't go beyond the ASUS screen?

dai · 03-07-2005, 12:33 AM

press delete when booting to enter the bios
set the bios to boot from cd drive first
pop in the cd and press the reset button on the case

Poppin_Fresh · 03-08-2005, 03:55 AM

Thanks Dai for all the help.

dai · 03-08-2005, 09:30 AM

everything running ok now?

03-04-2005, 12:56 AM	#1 (permalink)
Poppin_Fresh Registered User Join Date: Mar 2005 Posts: 9 OS: Windows XP	My computer will not not go beyond ASUS screen at startup. Please help! Ok today I turned off my computer using the button instead of a regular shutdown. I did this because I'm kinda impatient and I wanted to restart my computer since a program wasn't working and I thought restarting was the best method. After I turned my computer off I turned it back on and after the ASUS loading screen my monitor just goes black. My computer is still on but my monitor does not read anything. I managed to get into the advanced startup place where you can choose the safe mode. I did this and my computer showed this: multi(0)disk(0)rdisk(0)partition(1)\windows\system32\ntkrnlpa.exe Following this line was the exact same lines except for they were some .dll files. I'm wondering what is going on since my computer worked fine for like 2 years. Please any and all help is appreciated.

03-04-2005, 11:15 PM	#3 (permalink)
PyroGuy Registered User Join Date: Mar 2005 Posts: 2 OS: WinXP	similar problem, no spyware Athlon XP Barton 2500+ 512 MB ram WinXP Radeon9600 & nVidea Geforce4 4200 I'm having a similar problem; it occured in trying to switch video cards from the Radeon to the Geforce. Similar issues to problems people were having at past thread Blank Screen with GeForce FX 5200 ...I know it is NOT due to spyware or virus because I have had BOTH these video cards installed on the same machine before, and have not been connected to the internet for 6 months, and have Norton (02 I think) with relatively recent virus definitions (from early 04). Never had a problem like this before. Shows memory test and bios info, (when nvidea card is in, displays nvidea info first, as is standard), then starting windows screen, then blank-screens as soon as it should show my password screen and desktop. Signal is still being sent through, I managed to log onto desktop by clicking blindly and entering password until I heard the logon to windows chimes, still no picture. This began happening when I tried to uninstall radeon and use nvidea card. Setting BIOS to VGA mode does NOT work--same problem. I've set BIOS to both AGP and PCI, still no luck. Both cards are AGP. Starting into Safe mode from the F8 menu causes the same problem Poppin Fresh described--repeating DOS-looking text, though I don't remember the exact name of the file/directory listed. I tried every option from F8 menu, and they all blank screened. I think a few may have caused repeated line problem that safe mode did. Anyone know if there's a way to read from a CD BEFORE starting into Windows? As of now I can't reinstall anything, nor change any settings in Windows. I think I went through improper procedure in uninstalling/changing video cards. FIRST began uninstalling ATI software, but there were several programs; I'm not sure which were drivers and which were software helpers like Catalyst. First did Win control panel un-inst, then ran ATI un-inst all ATI software program. Didn't fully remove all, however. Then swapped video cards. Geforce was still running @ higher res that VGA mode can't. Re-inst and un-inst ATI software & ATI DRIVER software. DRIVER SOFTWARE was just listed as "directX 9." I did not think it possible to UNinstall directX, so the uninstall may have done nothing. I chose DON'T restart right away, and then from DEVICE MANAGER, chose disable device driver for video card. After this point couldn't start into windows. I didn't think disabling video card device disables basic 16-color VGA mode (or whatever, I'm not sure of exact technical term, but there have been loads of times I've been using an advanced video card with no drivers installed that picture still goes through @ 640X480 16-color). Neither card will start into windows. Any help would be much appreciated. Last edited by PyroGuy; 03-04-2005 at 11:22 PM.

03-05-2005, 12:34 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	PyroGuy this is not even a similar problem to this thread,so please start your own thread Last edited by dai; 03-05-2005 at 12:37 AM.

03-04-2005, 03:21 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	ntkrnlpa.exe google lists this as spyware got this from symantec f W32.Petch has already been executed, it is likely that you will no longer be able to start Windows. While the damage that W32.Petch does varies with the installation path, once it runs, it makes numerous changes to the registry and deletes system files. In this situation, replace the deleted files and the Windows registry either from a clean backup, or re-install the operating system. so it looks like a reinstall boot from the xp cd choose install ignore the first repair option and continue with install when windows finds the previous installion and offers the repair then repair if you have sp2 installed you will not get the repair optipon unless you use a disk with sp2 slipsteamed into the xp disk,only the clean install as soon as you get back up and running,clean the computer of virus ect. follow greyknights instructions http://www.greyknight17.com/spyware.htm

03-06-2005, 08:12 PM	#5 (permalink)
Poppin_Fresh Registered User Join Date: Mar 2005 Posts: 9 OS: Windows XP	Thank you but how do I get the installation option when my computer doesn't go beyond the ASUS screen?

03-07-2005, 12:33 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	press delete when booting to enter the bios set the bios to boot from cd drive first pop in the cd and press the reset button on the case

03-08-2005, 03:55 AM	#7 (permalink)
Poppin_Fresh Registered User Join Date: Mar 2005 Posts: 9 OS: Windows XP	Thanks Dai for all the help.

03-08-2005, 09:30 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	everything running ok now?