[SOLVED] Dell Dimension 2400

huskydzn · 10-04-2009, 08:10 AM

i have a dell dimension 2400...windows XP SP3 1 80 gigHDD and 2 cdrw's....on a cold start..computer boots up and runs fine...if i hit shut down/restart....the c-mos wipes out the cdrw's....(lists them as unknown devices) so windows doesn't see them..if i turn it off...then restart....it starts up fine again...c-mos lists them as cdrw's windows sees them, and the device manager says they r working properly..this only happens on a shutdown/restart...tried all the suggestions...tried all hardware on another computer...all was fine...just bought a new motherboard from dell...all lights green on back..pulled the battery..reset the c-mos...nothing corrects this problem....talked to dell tech...he is stumped and says he never heard of this problem....(even though it's posted all over google...but with no solutions)...he's supposed to get back to me wednesday....was hoping for a solution a little sooner...thanx in advance for any help

huskydzn · 10-08-2009, 04:38 PM

well...here it is Thursday...and no response from dell.......not to mention any technicians names but i did talk with virk_183444, budhiraja_160852, Mohammad_197174 & Ketan_198373....and did my best to explain the problem......not to mention the *** on yahoo named HMD....nobody seems to know anything about this problem...(even though, if i google it....i find quite a few HUNDRED people with the same condition)...after doing some pretty extensive research on it..i've concluded that it has to be dell's bios revision A05...nobody had this problem before it...now...everyone that updates does. Personally i just have a dimension 2400 at home....but I just bought a dell t3500 work station for work, and am going to update the bios tomorrow.....if it has the same condition.......they're getting it back if I have to deliver the piece of junk myself.....along with both monitors. In conclusion before you buy a dell....research this problem...if there is a solution...it will be posted on the net...(by me, if no one else)...then by all means..buy a dell...but until they admit they have a serious problem, and make the proper corrections, you're better off with an old e-machine...thanx for your time in reading this.
Art Hanson

**wrench97** · 10-08-2009, 04:49 PM

A05 for the Dimesion is from 2003 so I would not expect to see any more updates to it.
You could how ever try flashing it back to A03 to see if that fixes the issue> http://support.dell.com/support/down...1&fileid=86875

**Doby** · 10-08-2009, 05:45 PM

My bet is the earlier bios will fix the problem, I have worked on a few of those and never seen that problem, they were a low cost machine but I never seen any hardware problems with them the ones that came into the shop just need a ram upgrade and virus removel or a reinstall

huskydzn · 10-11-2009, 05:53 AM

thanx for your help guys, although rolling back the bios didn't help either.....took it to a computer repair shop yesterday...and that guy just scratched his head too........weirdest thing i've ever seen......funny thing about the bios rollback issue.....when talking to dell dummys....i asked for a bios rollback...they told my i would have to contact dell and buy it from them.....so...i really thank u for posting the link.....thanks again for your effort.....u guys r great!

**wrench97** · 10-11-2009, 06:11 AM

If you have "fast boot" enabled try disabling it, see if that helps.

huskydzn · 10-20-2009, 05:58 PM

sorry..it took so long getting back..had to go out of town a few days.....problem solved.....strangest thing......removed the jumper for the password protect on the bios...everything works fine.......put the jumper back...it goes right back to the same thing...i figure...personally...i don't need to password my bios....so its gone...and so is my problem.....thanks again for the suggestions..all comments were greatly appreciated.

10-04-2009, 08:10 AM	#1 (permalink)
huskydzn Registered User Join Date: Oct 2009 Posts: 4 OS: windows XP SP3	[SOLVED] Dell Dimension 2400 i have a dell dimension 2400...windows XP SP3 1 80 gigHDD and 2 cdrw's....on a cold start..computer boots up and runs fine...if i hit shut down/restart....the c-mos wipes out the cdrw's....(lists them as unknown devices) so windows doesn't see them..if i turn it off...then restart....it starts up fine again...c-mos lists them as cdrw's windows sees them, and the device manager says they r working properly..this only happens on a shutdown/restart...tried all the suggestions...tried all hardware on another computer...all was fine...just bought a new motherboard from dell...all lights green on back..pulled the battery..reset the c-mos...nothing corrects this problem....talked to dell tech...he is stumped and says he never heard of this problem....(even though it's posted all over google...but with no solutions)...he's supposed to get back to me wednesday....was hoping for a solution a little sooner...thanx in advance for any help

10-08-2009, 04:38 PM	#2 (permalink)
huskydzn Registered User Join Date: Oct 2009 Posts: 4 OS: windows XP SP3	Re: Dell Dimension 2400 well...here it is Thursday...and no response from dell.......not to mention any technicians names but i did talk with virk_183444, budhiraja_160852, Mohammad_197174 & Ketan_198373....and did my best to explain the problem......not to mention the *** on yahoo named HMD....nobody seems to know anything about this problem...(even though, if i google it....i find quite a few HUNDRED people with the same condition)...after doing some pretty extensive research on it..i've concluded that it has to be dell's bios revision A05...nobody had this problem before it...now...everyone that updates does. Personally i just have a dimension 2400 at home....but I just bought a dell t3500 work station for work, and am going to update the bios tomorrow.....if it has the same condition.......they're getting it back if I have to deliver the piece of junk myself.....along with both monitors. In conclusion before you buy a dell....research this problem...if there is a solution...it will be posted on the net...(by me, if no one else)...then by all means..buy a dell...but until they admit they have a serious problem, and make the proper corrections, you're better off with an old e-machine...thanx for your time in reading this. Art Hanson Last edited by Doby; 10-08-2009 at 05:39 PM. Reason: Email address removed to prevent spam

10-08-2009, 04:49 PM	#3 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 25,861 OS: Win7	Re: Dell Dimension 2400 A05 for the Dimesion is from 2003 so I would not expect to see any more updates to it. You could how ever try flashing it back to A03 to see if that fixes the issue> http://support.dell.com/support/down...1&fileid=86875 __________________ Power Supply and Selection

10-08-2009, 05:45 PM	#4 (permalink)
Doby Moderator Hardware Team Join Date: Jan 2006 Location: Central PA (USA) Posts: 8,761 OS: XP sp3/ Vista sp2/windows7 My System	Re: Dell Dimension 2400 My bet is the earlier bios will fix the problem, I have worked on a few of those and never seen that problem, they were a low cost machine but I never seen any hardware problems with them the ones that came into the shop just need a ram upgrade and virus removel or a reinstall __________________ Would you like to help TSF fight cancer and other diseases??? JOIN TEAM TSF

10-11-2009, 05:53 AM	#5 (permalink)
huskydzn Registered User Join Date: Oct 2009 Posts: 4 OS: windows XP SP3	Re: Dell Dimension 2400 thanx for your help guys, although rolling back the bios didn't help either.....took it to a computer repair shop yesterday...and that guy just scratched his head too........weirdest thing i've ever seen......funny thing about the bios rollback issue.....when talking to dell dummys....i asked for a bios rollback...they told my i would have to contact dell and buy it from them.....so...i really thank u for posting the link.....thanks again for your effort.....u guys r great!

10-11-2009, 06:11 AM	#6 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 25,861 OS: Win7	Re: Dell Dimension 2400 If you have "fast boot" enabled try disabling it, see if that helps. __________________ Power Supply and Selection

10-20-2009, 05:58 PM	#7 (permalink)
huskydzn Registered User Join Date: Oct 2009 Posts: 4 OS: windows XP SP3	Re: Dell Dimension 2400 sorry..it took so long getting back..had to go out of town a few days.....problem solved.....strangest thing......removed the jumper for the password protect on the bios...everything works fine.......put the jumper back...it goes right back to the same thing...i figure...personally...i don't need to password my bios....so its gone...and so is my problem.....thanks again for the suggestions..all comments were greatly appreciated.