BSOD daily, mouse stops working

katchin · 12-24-2008, 06:25 AM

Hi,

I have a really weird PC problem and hope you can help.

First of all let me list my specs:-

Microsoft Windows Vista (6.0) Home Premium Edition Service Pack 1 (Build 6001)
AMD Athlon 64 X2 6000+
Gigabyte GA-MA770-DS3
4GB Corsair CM2X1024-6400C5DHX (4x1GB)
XFX 768MB 8800GTX
Thermaltake Toughpower 750W PSU
2x 78GB WDD Raptor Sata drives (Not Raid)
1x 750GB
Logitech G15 Keyboard
Logitech G9 Mouse

When I first switch my PC on in the mornings, it boots into windows ok but the mouse LED flashes incorrectly, one LED flashes on and off slowly.The system will BSOD within a minute.

On reboot, the PC will be stable in windows, however the mouse will not move, even though the buttons on it will work fine. After 20minutes or so the mouse will suddenly work fine. This made me think that things were working ok when they warmed up, which made me think of mainboard.
The software which controls the LCD screen on the keyboard always resets to default on the reboot, which is highly annoying.

I have tried a different mouse/keyboard in this PC, and it worked fine.
I have tried different USB ports, no change.
I have tried this keyboard/mouse in another PC, they worked fine.
I have had limited success in plugging in the keyboard/mouse after windows loads, I dont like doing this however, also it still fails sometimes, but I must say that even when it fails, the time before the mouse fully becomes active is usually less when using this method.

Any ideas please?

FYI:- I have had problems with the RAM in this PC as it requires 2.1v I believe. The RAM also died once and was replaced via RMA.

**wrench97** · 12-24-2008, 07:13 AM

What voltages are you seeing in the Bios particularly the 3.3v and 5v and 12v

katchin · 12-24-2008, 07:51 AM

hmm, i dont see the +5v listed there.

the +3.3v is reading 3.28
the +12v is reading 11.858

**wrench97** · 12-24-2008, 08:07 AM

USB devices run off the 5v for the most part.
The 12v reading is a tad low still in spec but we've been seeing Video card problems at 11.7v
Lets try using Speed fan for the voltage reading not always reliable but lets see what is reads> http://www.almico.com/sfdownload.php

katchin · 12-24-2008, 08:22 AM

ok,

katchin · 12-24-2008, 10:52 AM

any ideas?

**wrench97** · 12-24-2008, 01:26 PM

That's showing a higher 12v but there is a 5v sensor showing 0 if you're typing that isn't right.

Do you have the mouse plugged into the rear motherboard USB port? If so does it act the same on the front port?

katchin · 12-25-2008, 03:31 AM

All usb's are plugged into the rear ports, there are 2 ports on the front, but these are not connected, I have no instructions on how to wire them in so i'd probably end up blowing things up if I tried :(

I'm guessing that its reading 0v due to no sensor(as all was working at the time), this mainboard doesnt seem to have many sensors.

**wrench97** · 12-25-2008, 04:19 AM

Do you have the software installed for the Logitech mouse if you do I would tend to think it's a issue with the cable on the mouse as another mouse seems to work fine and moving this one to another pc would have also moved the cable to a different position.

katchin · 12-25-2008, 09:03 AM

I do have the software installed for it, yes.
I dont think it can be the mouse cable however, as the mouse starts to work correctly after a period of time has passed, this is without me touching the mouse. Also the mouse is fine for the rest of the day once it starts to work.
Good idea though.

Any other possibilities?

**wrench97** · 12-25-2008, 10:50 AM

Maybe check the start up list and move the mouse software up the list?

katchin · 12-28-2008, 03:59 AM

sorry for late reply, was away for a few days. OK, I can try that, where is the list please?

katchin · 12-28-2008, 04:08 AM

After looking for a bit i'm assuming you mean in msconfig ?
I dont see anything at all listed under services, I do see 3 Logitech things in startup however, and they occupy the first 3 slots.

**wrench97** · 12-28-2008, 04:19 AM

Try disabling Ntune it is known to cause issues.

katchin · 12-28-2008, 08:16 PM

ok, did that, no help :(

**wrench97** · 12-29-2008, 01:51 AM

Lets try a different approach what is the error message code in the BOSD?
If you need to turn off auto reboot >

Go to Start> Control Panel> Sysytem> Advanced> Startup and Recovery settings>
Then untick the Auto Reboot Box
After that any blue screen will stay on so you can copy and post the Complete error massage and full code.

katchin · 12-29-2008, 04:49 AM

i didnt see this message in time unfortunately, so i'll have to copy down the error message tomorrow.
However, a slightly new thing today, I unplugged the mouse and keyboard before switch on, and I still got a BSOD, that hasnt happened before.

katchin · 12-30-2008, 02:59 AM

OK, have the error code for you now.

IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000000000000A (0x0000000000000000, 0x0000000000000002,0x0000000000000001,0xFFFFF8002095D25)

**wrench97** · 12-30-2008, 03:30 AM

That going to be a driver issue try uninstalling the logitech software and rebooting without the game pad(I'm assuming you have a Logitech game pad) plugged in let windows reinstall the mouse & keyboard drivers.

katchin · 12-30-2008, 03:55 AM

I have an xbox360 USB controller for windows, totally forgot to mention it sorry.
Anyway, i've unplugged it, and disabled it in device manager. On reboot, the pc installs the mouse and keyboard as hid compliant only, it doesn't ask me for logitech software by default, and alas, still not working :(

12-24-2008, 06:25 AM	#1 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	BSOD daily, mouse stops working Hi, I have a really weird PC problem and hope you can help. First of all let me list my specs:- Microsoft Windows Vista (6.0) Home Premium Edition Service Pack 1 (Build 6001) AMD Athlon 64 X2 6000+ Gigabyte GA-MA770-DS3 4GB Corsair CM2X1024-6400C5DHX (4x1GB) XFX 768MB 8800GTX Thermaltake Toughpower 750W PSU 2x 78GB WDD Raptor Sata drives (Not Raid) 1x 750GB Logitech G15 Keyboard Logitech G9 Mouse When I first switch my PC on in the mornings, it boots into windows ok but the mouse LED flashes incorrectly, one LED flashes on and off slowly.The system will BSOD within a minute. On reboot, the PC will be stable in windows, however the mouse will not move, even though the buttons on it will work fine. After 20minutes or so the mouse will suddenly work fine. This made me think that things were working ok when they warmed up, which made me think of mainboard. The software which controls the LCD screen on the keyboard always resets to default on the reboot, which is highly annoying. I have tried a different mouse/keyboard in this PC, and it worked fine. I have tried different USB ports, no change. I have tried this keyboard/mouse in another PC, they worked fine. I have had limited success in plugging in the keyboard/mouse after windows loads, I dont like doing this however, also it still fails sometimes, but I must say that even when it fails, the time before the mouse fully becomes active is usually less when using this method. Any ideas please? FYI:- I have had problems with the RAM in this PC as it requires 2.1v I believe. The RAM also died once and was replaced via RMA.

12-24-2008, 07:13 AM	#2 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working What voltages are you seeing in the Bios particularly the 3.3v and 5v and 12v __________________ Power Supply and Selection

12-24-2008, 07:51 AM	#3 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working hmm, i dont see the +5v listed there. the +3.3v is reading 3.28 the +12v is reading 11.858

12-24-2008, 08:07 AM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working USB devices run off the 5v for the most part. The 12v reading is a tad low still in spec but we've been seeing Video card problems at 11.7v Lets try using Speed fan for the voltage reading not always reliable but lets see what is reads> http://www.almico.com/sfdownload.php __________________ Power Supply and Selection

12-24-2008, 08:22 AM	#5 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working ok,

12-24-2008, 10:52 AM	#6 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working any ideas?

12-24-2008, 01:26 PM	#7 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working That's showing a higher 12v but there is a 5v sensor showing 0 if you're typing that isn't right. Do you have the mouse plugged into the rear motherboard USB port? If so does it act the same on the front port? __________________ Power Supply and Selection

12-25-2008, 03:31 AM	#8 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working All usb's are plugged into the rear ports, there are 2 ports on the front, but these are not connected, I have no instructions on how to wire them in so i'd probably end up blowing things up if I tried :( I'm guessing that its reading 0v due to no sensor(as all was working at the time), this mainboard doesnt seem to have many sensors. Last edited by katchin; 12-25-2008 at 03:32 AM.

12-25-2008, 04:19 AM	#9 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working Do you have the software installed for the Logitech mouse if you do I would tend to think it's a issue with the cable on the mouse as another mouse seems to work fine and moving this one to another pc would have also moved the cable to a different position. __________________ Power Supply and Selection

12-25-2008, 09:03 AM	#10 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working I do have the software installed for it, yes. I dont think it can be the mouse cable however, as the mouse starts to work correctly after a period of time has passed, this is without me touching the mouse. Also the mouse is fine for the rest of the day once it starts to work. Good idea though. Any other possibilities?

12-25-2008, 10:50 AM	#11 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working Maybe check the start up list and move the mouse software up the list? __________________ Power Supply and Selection

12-28-2008, 03:59 AM	#12 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working sorry for late reply, was away for a few days. OK, I can try that, where is the list please?

12-28-2008, 04:08 AM	#13 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working After looking for a bit i'm assuming you mean in msconfig ? I dont see anything at all listed under services, I do see 3 Logitech things in startup however, and they occupy the first 3 slots.

12-28-2008, 04:19 AM	#14 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working Try disabling Ntune it is known to cause issues. __________________ Power Supply and Selection

12-28-2008, 08:16 PM	#15 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working ok, did that, no help :(

12-29-2008, 01:51 AM	#16 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working Lets try a different approach what is the error message code in the BOSD? If you need to turn off auto reboot > Go to Start> Control Panel> Sysytem> Advanced> Startup and Recovery settings> Then untick the Auto Reboot Box After that any blue screen will stay on so you can copy and post the Complete error massage and full code. __________________ Power Supply and Selection

12-29-2008, 04:49 AM	#17 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working i didnt see this message in time unfortunately, so i'll have to copy down the error message tomorrow. However, a slightly new thing today, I unplugged the mouse and keyboard before switch on, and I still got a BSOD, that hasnt happened before.

12-30-2008, 02:59 AM	#18 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working OK, have the error code for you now. IRQL_NOT_LESS_OR_EQUAL STOP: 0x000000000000000A (0x0000000000000000, 0x0000000000000002,0x0000000000000001,0xFFFFF8002095D25)

12-30-2008, 03:30 AM	#19 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: BSOD daily, mouse stops working That going to be a driver issue try uninstalling the logitech software and rebooting without the game pad(I'm assuming you have a Logitech game pad) plugged in let windows reinstall the mouse & keyboard drivers. __________________ Power Supply and Selection

12-30-2008, 03:55 AM	#20 (permalink)
katchin Registered User Join Date: Nov 2007 Location: Lancaster, England Posts: 144 OS: Vista 64 My System	Re: BSOD daily, mouse stops working I have an xbox360 USB controller for windows, totally forgot to mention it sorry. Anyway, i've unplugged it, and disabled it in device manager. On reboot, the pc installs the mouse and keyboard as hid compliant only, it doesn't ask me for logitech software by default, and alas, still not working :(