Stop_Check Error - Page 2

Chainer · 12-24-2008, 07:05 AM

So either the power supply I got is a bad one, or it's a heat related issue then?

dai · 12-24-2008, 07:09 AM

they are the only things i know that don't produce an error message of some kind

Chainer · 12-24-2008, 07:58 AM

Alright, I guess I'll get another replacement PSU and I got a few extra fans from an old case I can toss in for increased flow.

dai · 12-24-2008, 08:06 AM

i have asked some else to have a look at the thread as well

**linderman** · 12-24-2008, 08:14 AM

to check ram you MUST test your ram sticks one at a time ........... you the slot closest to the cpu for single stick configuration ............... run memtest 2 hours per stick

Chainer · 12-24-2008, 12:41 PM

So in your opinion, would getting yet another power supply be the best way to go, or just return it for the money and get a new computer?

Chainer · 12-24-2008, 01:53 PM

Ah, when I made the reply I didn't see that. Thanks, I'll give it a shot :)

Chainer · 12-30-2008, 09:47 AM

I ran memtest on each stick individually, no errors, many passes.

I had an idea that maybe the hard-drive was bad, even the the chkdsk said it wasnt, so I got a new hard-drive and reinstalled windows, so far I am blue-screening at about 1/8 of the rate i previously was. The good news is that, and that I am actually getting .DMP files to list.

So im posting a zipped version of the .dmp file for consideration.

Lemme know what you find it in, please.

Thanks!

dai · 12-30-2008, 09:59 AM

i have asked someone to have a look at them
i don't know how long it will be as he lost a lot of equipment in a fire

Chainer · 12-30-2008, 10:00 AM

Ouch... Well no rush. I can get things done on it now - I care more for the sanity/safety of others after such an event. Send my best to him, and thank you.

**jcgriff2** · 12-30-2008, 05:36 PM

Quote:

Originally Posted by Chainer

STOP: 0x0000009c (0x00000004, 0x8054D5F0, 0xF2000000, 0x00070F0F)

It typically occurs when I am downloading or running something graphic intense. But the odd thing is, during the writing of my entire music library (30gig) to the freshly installed OS it didn't have one problem.

Gateway GT5082
AMD Athlon 64 X2 Dual Core Processor 3800+
2.00 GHz
2.00 GB of RAM
Nvidea 8600 GT w/256GB of RAM
XP Pro Service pack 2

Hi -

The bugcheck 0x9c = MACHINE_CHECK_EXCEPTION = a fatal machine check exception has occurred.

The first thing I noticed was the name of the dump file -

Code:

a531d7ce-175e-461a-9b46-6ee3665fa0a8.dmp   54,799  12/30/08  12:34:22

This IS NOT a mini kernel dump that is produced by XP itself. You have a 3rd party program installed that literally took control of the crash process from XP and in a way forced a BSOD before XP could decide if a complete system crash was warranted. These programs are usually (not always) game related. Most recently I was involved in a Vista BSOD thread where FireFox did the same. One way that we may find the culprit is to look at the SET command output (the command is among the others below).

Where did you find this dump? Look in c:\windows\minidump - if there are any files in it - please get them.

There are a few system reports/files that I would like to see. Please do this -

Download Live SysInternals Autoruns from Microsoft TechNet & run it. Let it scan - status is on bottom-left of screen - when complete, save as an ARN file (default file extention).

Now, bring up a cmd/DOS prompt and run the following 1-by-1 -
START | Run | cmd | paste the following (to paste into DOS screen,right-click at top of DOS screen, select Edit, select Paste):

Driver Query - save as text file after Notepad opens -

Code:

"driverquery" > "%temp%\0.txt" & driverquery /v >> "%temp%\0.txt" & start notepad "%temp%\0.txt"

*.sys & *.dll search - save as text file after Notepad opens -

Code:

where /f /t *.dll > "%temp%\1.txt" & where /f /t *.sys >> "%temp%\1.txt" & start notepad "%temp%\1.txt"

Tasklist - save as text after Notepad opens -

Code:

tasklist /svc /fi "imagename eq svchost.exe" >  "%temp%\task0.txt" &  tasklist /v >>  "%temp%\task0.txt" & tasklist /m >> "%temp%\task0.txt" & start notepad  "%temp%\task0.txt"

DxDiag - save as text file - click on "Save ALL as text - center-bottom -

Code:

dxdiag

msinfo32 - saved as an NFO file
START | Run | type msinfo32 | save in default NFO file format - you'll see the NFO file extention when you go to save it

Please zip all files up - including any dumps that you find and attach to your next post.

Any ? - please let me know.

Happy New Year.

jcgriff2

.

Chainer · 12-30-2008, 06:36 PM

I'll be getting to this first thing tomorrow morning. Thanks so much to everyones help so far, and a happy new year to you too!

**jcgriff2** · 12-31-2008, 04:52 PM

Hi -

Forgot one - the SET command to show environment variables -

Code:

set  >  "%temp%\set0.txt" &  start notepad  "%temp%\set0.txt"

Thanks.

Happy New Year!

JC

.

Chainer · 01-01-2009, 08:58 AM

Ok, im in the process of beginning what JC has asked. Just to let you know, now i am getting the blue-screen error message of...
"0xB2000000" in place of the "0xF2000000"

Also - the .dmp file I posted was found in the firefox folder. I don't have a C:\Windows\Minidump folder for some reason.

Ok... Update is as follows:

Msinfo32 - when i tried to save, MSinfo would freeze at the end. Tried to open the file it said it is corrupt. Tried this a bunch of times.

The second command line you wanted me to enter - "'where' is not recognized as an internal or external command, operable program or batch file"

Everything else is zipped and included.

Chainer · 01-01-2009, 09:24 AM

Side note - Crashes happen most often while trying too play "Matrix Online" now. But I was able to leave this game on for (while afk, I'm not THAT much of a loser lol) hours at a time.

Thanks for the help - happy new year :)

Chainer · 01-01-2009, 02:11 PM

Any updates? I need to get this system up so I can run my cafepress shop :(

**jcgriff2** · 01-02-2009, 10:44 AM

Hi -

Thanks for running those commands.

The SET command looks fine - it does show \windows\system32 as primary in the PATH cmd - so that is not the issue as to why XP not controlling crash process here.

I did take not that your video drivers are current (Oct 2008), but audio are > 3 yrs old. See if update available for them:

Code:

      Description: Realtek AC97 Audio
             Hardware ID: PCI\VEN_10DE&DEV_026B&SUBSYS_0CA8105B&REV_A2
                  Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5990 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/16/2005 16:50:30, 3842560 bytes

Your XP OS is SP3 - so majority of MS drivers dated April 13, 2008. These new drivers could be clashing with the old... not sure.

3 more items, please:

1. msinfo32 NFO file corrupt - for some reason this is appearing more often. Don't understand the "freezing" you mentioned. Please re-run and save as TEXT file
START | RUN | type msinfo32 - save as TEXT file

2. Application Event Viewer Log
3. System Evt Vwr Log

#2 & #3 can be found in c:\windows\system32\config - the file names end in EVT - possible full names are appevent.evt & sysevent.evt. If you have trouble locating them, please let me know.

See if there are any more dump files in the FireFox folder - do system-wide search for files containing DMP - enable hidden and system files in search. When you do find one - even the old Firefox dump - there s/b a text file that goes with it. Copy all of the files out if you have to. Don't include any that are >100k. Zip them all up and attach - if too large, I'll send email address.

RE: the "where" command - it is something that I use in Vista and is probably not in XP. As I mentioned, you are running XP SP3 - that is good. Are you running IE6 or IE7?

Have you tried to un-install Firefox and re-install w/ updated version? The Vista thread I mentioned dealing with Firefox was rather interesting as the user somehow got a hold of a "checked" build of Firefox. A "checked" build is one that developers place "breaks" in - to purposely cause BSODs when the program hits certain points. I would try the un-install/re-install - use the Windows Installer Cleanup Utility to get rid of your existing Firefox version -

http://support.microsoft.com/kb/290301

That is it for now.

Regards. . .

jcgriff2

.

Chainer · 01-02-2009, 10:51 AM

Here you go - Text for msinfo32 worked perfect :)

Im going to be looking for updated realtek drivers now.

Again, thanks so much to all that helped thus far. I really do appreciate it :)

When I get my cafepress shop going again, I'm gonna have something special for all of 'ya on there!

Chainer · 01-02-2009, 11:45 AM

No other .dmp files, nor in the firefox folder where I found them. Ran a system wide search, no avail.

about to use the microsoft utility to uninstall firefox. I'll let you know how that turns out.

Downloading a 2008/10 driver for AC'97. Let you know what comes of that too.

Again, thank you thank you thank you for the help.

_______________________________________________________

Got the new driver (Finally! Why are most driver pages such a pain in the ***?!)

Tried to use that windows clean utility - but it didn't show up in the list so I guess I'm ok with that?

Testing again too see what happens.

**jcgriff2** · 01-02-2009, 12:12 PM

That's OK that nothing in Cleanup Utility.

Do you know if Firefox newer version?

I didn't see attachment for msinfo32 text file - please attach to next post.

Another item to run, please - but I am not sure if it will work in XP. At worst you'll get "bad command or filename" &/or empty notepad.

It is WMIC - Windows Management Instrumentation commands - I want to check your system crash dump settings and page file (needed on OS drive and large enough to produce crash dumps).

Download zip file and run batch file - you'll see black DOS screen for split second then Notepad will open. If blank - no go w/ XP. If data in it - better yet. Paste into next post. Not much there to warrant attachment.

http://www.techsupportforum.com/atta...2_12-22-08.zip

JC

.

12-24-2008, 07:05 AM	#21 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error So either the power supply I got is a bad one, or it's a heat related issue then?

12-24-2008, 07:09 AM	#22 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,531 OS: win 7 32x 64x rtm	Re: Stop_Check Error they are the only things i know that don't produce an error message of some kind __________________

12-24-2008, 07:58 AM	#23 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error Alright, I guess I'll get another replacement PSU and I got a few extra fans from an old case I can toss in for increased flow.

12-24-2008, 08:06 AM	#24 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,531 OS: win 7 32x 64x rtm	Re: Stop_Check Error i have asked some else to have a look at the thread as well __________________

12-24-2008, 08:14 AM	#25 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 20,431 OS: win 2000 pro / Win XP pro My System	Re: Stop_Check Error to check ram you MUST test your ram sticks one at a time ........... you the slot closest to the cpu for single stick configuration ............... run memtest 2 hours per stick __________________ I still know nothing and I respect that fact, striving to improve and, along the way, help anyone that comes from the place that I used to be! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

12-24-2008, 12:41 PM	#26 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error So in your opinion, would getting yet another power supply be the best way to go, or just return it for the money and get a new computer?

12-24-2008, 01:53 PM	#27 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error Ah, when I made the reply I didn't see that. Thanks, I'll give it a shot :)

12-30-2008, 09:59 AM	#29 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,531 OS: win 7 32x 64x rtm	Re: Stop_Check Error i have asked someone to have a look at them i don't know how long it will be as he lost a lot of equipment in a fire __________________

12-30-2008, 10:00 AM	#30 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error Ouch... Well no rush. I can get things done on it now - I care more for the sanity/safety of others after such an event. Send my best to him, and thank you.

12-30-2008, 06:36 PM	#32 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error I'll be getting to this first thing tomorrow morning. Thanks so much to everyones help so far, and a happy new year to you too!

12-31-2008, 04:52 PM	#33 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,046 OS: Windows 7, Vista Ultimate My System	Re: Stop_Check Error Hi - Forgot one - the SET command to show environment variables - Code: set > "%temp%\set0.txt" & start notepad "%temp%\set0.txt" Thanks. Happy New Year! JC . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

01-01-2009, 09:24 AM	#35 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error Side note - Crashes happen most often while trying too play "Matrix Online" now. But I was able to leave this game on for (while afk, I'm not THAT much of a loser lol) hours at a time. Thanks for the help - happy new year :)

01-01-2009, 02:11 PM	#36 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error Any updates? I need to get this system up so I can run my cafepress shop :(

01-02-2009, 10:44 AM	#37 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,046 OS: Windows 7, Vista Ultimate My System	Re: Stop_Check Error Hi - Thanks for running those commands. The SET command looks fine - it does show \windows\system32 as primary in the PATH cmd - so that is not the issue as to why XP not controlling crash process here. I did take not that your video drivers are current (Oct 2008), but audio are > 3 yrs old. See if update available for them: Code: Description: Realtek AC97 Audio Hardware ID: PCI\VEN_10DE&DEV_026B&SUBSYS_0CA8105B&REV_A2 Driver Name: ALCXWDM.SYS Driver Version: 5.10.0000.5990 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 12/16/2005 16:50:30, 3842560 bytes Your XP OS is SP3 - so majority of MS drivers dated April 13, 2008. These new drivers could be clashing with the old... not sure. 3 more items, please: 1. msinfo32 NFO file corrupt - for some reason this is appearing more often. Don't understand the "freezing" you mentioned. Please re-run and save as TEXT file START \| RUN \| type msinfo32 - save as TEXT file 2. Application Event Viewer Log 3. System Evt Vwr Log #2 & #3 can be found in c:\windows\system32\config - the file names end in EVT - possible full names are appevent.evt & sysevent.evt. If you have trouble locating them, please let me know. See if there are any more dump files in the FireFox folder - do system-wide search for files containing DMP - enable hidden and system files in search. When you do find one - even the old Firefox dump - there s/b a text file that goes with it. Copy all of the files out if you have to. Don't include any that are >100k. Zip them all up and attach - if too large, I'll send email address. RE: the "where" command - it is something that I use in Vista and is probably not in XP. As I mentioned, you are running XP SP3 - that is good. Are you running IE6 or IE7? Have you tried to un-install Firefox and re-install w/ updated version? The Vista thread I mentioned dealing with Firefox was rather interesting as the user somehow got a hold of a "checked" build of Firefox. A "checked" build is one that developers place "breaks" in - to purposely cause BSODs when the program hits certain points. I would try the un-install/re-install - use the Windows Installer Cleanup Utility to get rid of your existing Firefox version - http://support.microsoft.com/kb/290301 That is it for now. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009

01-02-2009, 10:51 AM	#38 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error Here you go - Text for msinfo32 worked perfect :) Im going to be looking for updated realtek drivers now. Again, thanks so much to all that helped thus far. I really do appreciate it :) When I get my cafepress shop going again, I'm gonna have something special for all of 'ya on there!

01-02-2009, 11:45 AM	#39 (permalink)
Chainer Registered User Join Date: Dec 2008 Posts: 63 OS: XPP/WIN7/MAC-L/LINUX	Re: Stop_Check Error No other .dmp files, nor in the firefox folder where I found them. Ran a system wide search, no avail. about to use the microsoft utility to uninstall firefox. I'll let you know how that turns out. Downloading a 2008/10 driver for AC'97. Let you know what comes of that too. Again, thank you thank you thank you for the help. _______________________________________________________ Got the new driver (Finally! Why are most driver pages such a pain in the **?!) Tried to use that windows clean utility - but it didn't show up in the list so I guess I'm ok with that? Testing again too see what happens. Last edited by Chainer; 01-02-2009 at 12:00 PM.*

01-02-2009, 12:12 PM	#40 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,046 OS: Windows 7, Vista Ultimate My System	Re: Stop_Check Error That's OK that nothing in Cleanup Utility. Do you know if Firefox newer version? I didn't see attachment for msinfo32 text file - please attach to next post. Another item to run, please - but I am not sure if it will work in XP. At worst you'll get "bad command or filename" &/or empty notepad. It is WMIC - Windows Management Instrumentation commands - I want to check your system crash dump settings and page file (needed on OS drive and large enough to produce crash dumps). Download zip file and run batch file - you'll see black DOS screen for split second then Notepad will open. If blank - no go w/ XP. If data in it - better yet. Paste into next post. Not much there to warrant attachment. http://www.techsupportforum.com/atta...2_12-22-08.zip JC . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009