[SOLVED] Dell E521 bios problems?

kidrockistheman · 11-21-2008, 10:33 PM

I had my dell motherboard changed by dell b/c it wouldn't boot. They sent a tech over to install a new motherboard, after that my amd 5000 x2 now reads as an Athlon 64 +7200 single core. I've checked my hardware tab, only shows one processor. Cpuz reads it as a single core new orleans, and in task manager it only has one processor bar. I've tried installing the drivers for the processor, removing the cmos battery, and also updated the bios on the dell website, and also tried to reinstall vista ultimate 64bit only to get an error saying that I can't run in 64bit mode. I've also have spent the past couple of the days on the phone with dell, and they seem like they don't know anything. So if anybody could help me, it would be greatly appreciated.

dai · 11-22-2008, 02:56 AM

cmos reset
turn the computer off
remove the power lead from the back
take the side off
remove the cmos battery
move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2
reinsert the battery
put the side on
replug in the power lead
boot the computer

there can be 2 solder points you touch with a screwdriver
2 pins you touch with a screwdriver or use a jumper
a cmos clear switch or button
there will be a diagram and instructions in your manual

kidrockistheman · 11-22-2008, 09:41 AM

Thanks for the help, but my bios is still reading amd athlon 7200+.

**wrench97** · 11-22-2008, 10:20 AM

Time for another visit from the Dell Tech your original service ticket should still be open get them to pull it up and finish the repair.

kidrockistheman · 11-28-2008, 01:21 AM

Problem Solved. The tech guy came back and replaced my processor. It was only running one core, and it was displaying that it was a 32bit processor. I guess one of the cores must of burned out. O well problem is fixed, thanks for the help.

**wrench97** · 11-28-2008, 02:23 AM

Glad to hear you got it fixed.

11-21-2008, 10:33 PM	#1 (permalink)
kidrockistheman Registered User Join Date: Nov 2008 Location: New York Posts: 4 OS: Vista Ultimate 64bit	[SOLVED] Dell E521 bios problems? I had my dell motherboard changed by dell b/c it wouldn't boot. They sent a tech over to install a new motherboard, after that my amd 5000 x2 now reads as an Athlon 64 +7200 single core. I've checked my hardware tab, only shows one processor. Cpuz reads it as a single core new orleans, and in task manager it only has one processor bar. I've tried installing the drivers for the processor, removing the cmos battery, and also updated the bios on the dell website, and also tried to reinstall vista ultimate 64bit only to get an error saying that I can't run in 64bit mode. I've also have spent the past couple of the days on the phone with dell, and they seem like they don't know anything. So if anybody could help me, it would be greatly appreciated. Last edited by kidrockistheman; 11-21-2008 at 10:36 PM. Reason: More Info

11-22-2008, 02:56 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,582 OS: vista 32x 64x ultimate retail	Re: Dell E521 bios problems? cmos reset turn the computer off remove the power lead from the back take the side off remove the cmos battery move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2 reinsert the battery put the side on replug in the power lead boot the computer there can be 2 solder points you touch with a screwdriver 2 pins you touch with a screwdriver or use a jumper a cmos clear switch or button there will be a diagram and instructions in your manual __________________

11-22-2008, 09:41 AM	#3 (permalink)
kidrockistheman Registered User Join Date: Nov 2008 Location: New York Posts: 4 OS: Vista Ultimate 64bit	Re: Dell E521 bios problems? Thanks for the help, but my bios is still reading amd athlon 7200+.

11-22-2008, 10:20 AM	#4 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: Dell E521 bios problems? Time for another visit from the Dell Tech your original service ticket should still be open get them to pull it up and finish the repair. __________________ Power Supply and Selection

11-28-2008, 01:21 AM	#5 (permalink)
kidrockistheman Registered User Join Date: Nov 2008 Location: New York Posts: 4 OS: Vista Ultimate 64bit	Re: Dell E521 bios problems? Problem Solved. The tech guy came back and replaced my processor. It was only running one core, and it was displaying that it was a 32bit processor. I guess one of the cores must of burned out. O well problem is fixed, thanks for the help.

11-28-2008, 02:23 AM	#6 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Posts: 14,216 OS: XPSP3	Re: Dell E521 bios problems? Glad to hear you got it fixed. __________________ Power Supply and Selection