sym2oo1

Hello, I'm having a recurring problem with my computer where it will randomly reboot. The one exception seems to be it doesn't reboot when i'm running World of Warcraft. Occasionally I get a blue screen with the following error, but 90%+ of the time it just reboots.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

tcpip.sys - address BA74DEE6 base at BA74C000, Datestamp 48025cec

I've googled this message and found some information on rebuilding the tcpip stack from the cmd prompt, which I have done.

Also, I am A+ certified and fairly knowledgable, so i've done a bit of troubleshooting on my own.

I've run two seperate memory tests including MemTest86+ and they came back clean. I have swapped to a different harddrive and did a fresh install. I swapped out to a different video card.

None of the above seemed to resolve the problem. I'm at the end of my wits here and could really use some help. Thanks in advance to anyone with some ideas.

jamiemac2005

Hey, your problems a BSOD right?

Can you link it with any software you've recently installed/new hardware etc.? how long has this been happening for...

You're likely to get help here from a couple of users whom have greater knowledge in the subject, i'm not one of them...

Cheers,
Jamey

sym2oo1

no, it just restarts with no blue screen at all. This blue screen error is just one that comes up sometimes, but the majority of the time it just reboots on its own.

8fold

Can you give us more info -
have you turned of the automatic restart:
control Panel -> system -> [tab] advanced -> (startup & recovery) settings ->uncheck automatically restart.

After that do two things - tell us what other BSOD errors you get and make a note of the time of the crash and post us the event error from event viewer under the system category.

have you stripped the system to its bare essentials - with a fresh OS and does it still occur?

AlexH

Yes thats rite sym2001 but dont worry ive sorted it now, i installed a fresh copy of windows xp and all is good. thanks for your help thow guys

sym2oo1

Ok, I unchecked automatically restart, we'll see if that does anything.

Don't see any error messages in event viewer, just an error message related to my display, but the timestamp shows it is after the system rebooted, not before.

Also, I haven't stripped to bare essentials, but I did switch to a fresh hard drive with a fresh OS, and was still encountering the problem

8fold

Then it looks like something hardware related... hmm if your system is rebooting without going to BSOD after you have unchecked the automatically restart, it could be a power supply issue. Get a power supply that you know works and swap it out and see if that helps.

sym2oo1

Ya, this was also what I was thinking. However, the one thing that doesnt seem to fit with a hardware issue is that I can play World of Warcraft for hours with no crash. But I can't browse websites on firefox or try to play warcraft 3 or everquest without it crashing within an hour or two.

This has been going on for about 2-3 weeks now, and I have never crashed or BSOD'd while WoW was the active window.

Next time it crashes I will post the mini memory dump from the BSOD and see if there is anything you guys can find out from that.

Ok well I set it to record a minidump to c:\minidump\, but I just got a BSOD and there is nothing in that folder. I managed to get it to write a full memory dump, but 1.5gb is a bit large :P

Any ideas why it wouldn't record the minidump?

Another crash, and still no minidump. This was the BSOD message.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

STOP: 0x000000D1 (0x000000B0, 0x00000005, 0x00000000, 0xF74DEB4B)

spzo.sys - Address F74DEB4B base at F74D6000, Datestamp 47cf3bb9

Anyone help available would be greatly appreciated.

jamiemac2005

okay, no minidump? check the settings again where the automatic reset thing was... ensure it's set to record the minidump... if it's software/driver based that would explain there's no problem whilst you play WoW... by any chance do you change anything when you play WoW? for instance turn off internet/firewall? (i do that normally when playing games)....

sym2oo1

Yes I set it to record the minidump to C:\minidump and created that folder. However, after a BSOD the folder is empty. I just changed it to C:\dump and didn't create the folder myself, so we'll see if it records it there the next time I crash.

Also, since I turned off automatic restarting I seem to be getting a BSOD everytime, it hasn't just restarted with no BSOD. We'll see if this continues to be the case.

jamiemac2005

in your folder options(tools->folder options) have you got "show hidden files" and "show system files" checked?

sym2oo1

Yes, I do.

jamiemac2005

hmm, that is strange, is the error reporting service started/set to auto? (run->"services.msc"->error reporting...->properties)

If it is a power failure that might explain the no minidump problem... but i dont see why it would be hardware based if it's only in certain situations

sym2oo1

hmm... i dont see the "error reporting" service running in services.msg, how do i make sure it's enabled ?

bump, anyone else have any ideas ?

I sent the eventlog to a friend and he said he was able to replicate the problem on a virtual machine, so that means its gotta be some type of software issue.

dai

what
video card
cpu
m/board
ram
power supply
brand
wattage
are you running
any error message
check your tempretures and voltages in the bios and post them

are you sure you copied this correctly
spzo.sys
for the other one tcpip.sys
http://www.brothersoft.com/tcpip.sys-patcher-69268.html

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sym2oo1

Radeon 9800 Pro
P4 3.2 Ghz w/ HT
Asus P4P800-E Deluxe
1 GB Kingston Ram
Cooler Max 450W Power Supply

Temps:
Mainboard: 26 C
CPU: 52 C, Fan speed 4963 rpm

VOLTAGES:
+12V: +11.98V
+5V: +5.06V
-5V: -4.80V
CORE: +1.39V
AUX: +3.25V
+3.3V: +3.31V

I got these values from a program called hardware monitor, don't know if you want me to get them directly from BIOS.

As a sidenote, I have had firefox closed all day and have not crashed, not sure if it's a coincidence or related. We'll see if I suddenly crash now that I've opened it.

sym2oo1

bump, any ideas ?

dai

if f/fox does crash try reinstalling it
if the cpu temp is after you just boot up redo the paste with some arctic silver
http://www.arcticsilver.com/arctic_s...structions.htm
and blow any dust out with a can of air

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