Question About RMA to ASUS

otal99 · 07-11-2008, 10:11 AM

I have an Asus M2N-SLI deluxe motherboard. The system has been running great since September, however the other night it froze and now fans spin for 2-3 seconds and it shuts off. I have replaced every component, cleared cmos and done everything I can think of and have determined that it is the motherboard. The problem is that when I first got the motherboard I broke a pin on the ide port like an idiot. I was able to fix it by placing a pin in the cable in the same location. Anyway, will this prevent me from being able to RMA the board? I hope not because the issue has nothing to do with the broken pin. Has anyone had an experience with ASUS RMA and how do you think they will react?

**linderman** · 07-11-2008, 01:16 PM

they will give you a new board based on the fact its not running .............

if you had returned the board only because of the broken pin......... then you might have received the ole "Potomac two-step"

~~OMGmissinglink~~ · 07-11-2008, 03:42 PM

Don't hold your breath on ASUS's RMA process.. we built several PC's with the K8N4-E DELUXE NF4 in 2005, ASUS knowing they shipped millions of these boards with defective fans, sent in a RMA request waited one month until the particular customer kept calling us when is their PC going to be repaired..ended up buying 30 $2.00 fans installed them free of charge... sinse we have to warrenty our builds this was the easy solution.

You've two options replace the board, or add a PCI-IDE card.

07-11-2008, 10:11 AM	#1 (permalink)
otal99 Registered User Join Date: Jul 2008 Posts: 1 OS: Windows Vista ult. 32 bit	Question About RMA to ASUS I have an Asus M2N-SLI deluxe motherboard. The system has been running great since September, however the other night it froze and now fans spin for 2-3 seconds and it shuts off. I have replaced every component, cleared cmos and done everything I can think of and have determined that it is the motherboard. The problem is that when I first got the motherboard I broke a pin on the ide port like an idiot. I was able to fix it by placing a pin in the cable in the same location. Anyway, will this prevent me from being able to RMA the board? I hope not because the issue has nothing to do with the broken pin. Has anyone had an experience with ASUS RMA and how do you think they will react?

07-11-2008, 01:16 PM	#2 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 14,055 OS: win 2000 pro / Win XP pro My System	Re: Question About RMA to ASUS they will give you a new board based on the fact its not running ............. if you had returned the board only because of the broken pin......... then you might have received the ole "Potomac two-step" __________________ If you cant be polite and friendly; then please be silent. Last edited by linderman : 07-11-2008 at 01:21 PM.

07-11-2008, 03:42 PM	#3 (permalink)
~~OMGmissinglink~~ Troubled Join Date: Sep 2006 Posts: 1,535 OS: XP Pro sp2 My System	Re: Question About RMA to ASUS Don't hold your breath on ASUS's RMA process.. we built several PC's with the K8N4-E DELUXE NF4 in 2005, ASUS knowing they shipped millions of these boards with defective fans, sent in a RMA request waited one month until the particular customer kept calling us when is their PC going to be repaired..ended up buying 30 $2.00 fans installed them free of charge... sinse we have to warrenty our builds this was the easy solution. You've two options replace the board, or add a PCI-IDE card. Last edited by OMGmissinglink : 07-11-2008 at 03:44 PM.