terrafire

I have a brand new, out of the box, custom computer with a ASUS P5KC motherboard in it, with the internal sound card and its software, Realtek HD Audio Manager, i can play the testing sounds throught the built in speakers in my ACER Widescreen. But, say for instance, when i try to play a song on Zune or play World of Warcraft. I dont have any sound coming out of the speakers. The same it true when I plugged my MP3's headphones into the front jack. the drivers are all up to date, i checked the site. And when i go to the "Sounds, Speech, and Audio Devices" menu in the control panel, it says i have no audio device and the "Device Volume" Sound Playback" ect. menus are all greyed out, below i have links to screen shots of the error messages.

http://img206.imageshack.us/my.php?image=zuneerrormessagezv4.jpg


Thank you very much if you can help me :D

Doby

What operating system are you using?
If vista make sure you are using the vista driver.
In device manager are there any yellow marks?

terrafire

im running windows xp media center pro edition, there is only one yellow mark, and thats unrelated to the sound card (RAID Drivers, and im not running RAID) and when i install, i get the following error,

Doby

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High%20Definition%20Audio%20Codecs

Try that driver, download the "Windows 2000, Windows XP/2003(32/64 bits) Driver only (Executable file)"

Before you install go into add/remove programs, if there is a realtek driver there unistall it

terrafire

I still get the blue screen pictured above with the error message

Doby

You did install all the drivers from the motherboard cd right?

I am still looking for info on this error but its late get back tomarrow.

In the mean time you can google that error there is some info

terrafire

YEah, i tried from the CD too, and there's still that error. The comp. is brand new, i opened the box and the thing didnt work. so if this issue cannot be solved any way from here, which so far has been the BEST by far information source on the web. Then i'll just have to take the long drive to the computer store. Please do, if you have time, continue in you're search for an answer, because i cannot find any.

dai

try this one
http://america.giga-byte.com/FileLis...rosoft_bus.exe

terrafire

I have no idea how that works, but i unzipped it and ran the setup file i saw, Azailia setup or something like that, it didn't seem to do anything

dai

is sound enabled in the bios,it should work from running the sound driver setup from the m/board cd
you only usually strike a problem when you upgrade the drivers

Rawool

http://www.annoyances.org/exec/forum/winxp/1185071868

Well we can see what the fix is here. Now we need to somehow uninstall that crap windows installed and install the proper stuff.

dai

uninstall it from the device manager and reboot

Rawool

Hey guys, Well Tara and I have been troubleshooting this problem for a few days now and no results, so i wiped the harddrive and started with a fresh install. Now the audio works fine.

And to reply to Dia with his suggestion, we already tried that but everytime we went to uninstall it, it would say, "you cannot uninstall this driver because it may be needed to boot up."

Doby

Thats great news,glad you got it fixed