Stay Away From Alienware

russblaisdell · 03-24-2006, 10:25 AM

If there is any company that I would recommend less, I cannot bring the name to mind. After having owned an Alienware computer for a year I have to admit that it is the worst thing I have ever dealt with. Amazing to spend nearly $4000 for a piece of junk but here it is.

Alienware 7700-M (Fully Loaded, Raid, 2 GB Memory, Fastest processors, video, etc all).
Purchased in January 2005.
Dead by March 2005
Sent in Summer 2005
Sent back reformatted (I cannot recall what they repaired/replaced)
Used for another few weeks. Dead again
Sent in again, sent back reformatted (Replaced motherboard/CPU)
Used again, this time a good month. Dead again (Who knows what they will replace now. Who cares, it is obviously a piece of junk).
Call tech support. What do they say, not to worry, try reseating the videocard/motherboard/who knows what.

Why spend thousands of dollars so you can become a hardware tech yourself? If you are interested in taking on that as a hobby then purchase from them. If you have money to throw away then this is the place to go. I am sure they will help you out. Want a working computer, there are many companies out there. They cannot possibly all be this pathetic. This is probably my 15th computer. Many companies, few problems, this company, and you end up with nothing but a large hunk of junk.

If you do purchase you better get the extended warranty. You will need it. The one upside? I am getting my moneys worth on the warranty. The down side? I have spent thousands and have nothing but headache to show for it.

Check the web, I am far from alone. Do yourself a favor, buy elsewhere.

So you know, no hardcore games played. Latest cause of trouble, attempting to copy files under explorer. Then it locks up. Working hard when this happened? Not sure as I was going to select files when it locked up. Perhaps a poor selection? Power down, power back and nothing. Just sits there. No OS, no BIOS, nada. Power off leave a few minutes, power back, goes to IDE drive (starting to boot) then locks up, power off, power back, no screen, power off, power back it boots. 5 minutes later it is dead again. Same story. Pure Junk. Just very expensive junk. Anyone want a fully loaded 7700-M under warranty? I will entertain anything that covers shipping.

ebackhus · 03-24-2006, 10:39 AM

$50. Seriously. PM me if serious.

sinclair_tm · 03-24-2006, 01:18 PM

$75 here

03-24-2006, 05:39 PM

I have an Acer Ferrari - a spectacular laptop. Before that an Alienware. I had about 3 consistent issues two of which would not go away. I asked (demanded) a total replacement and got it and it solved all issues. I do love this Acer though so much more.

Volt-Schwibe · 03-24-2006, 06:08 PM

"the parts frying out on this laptop are of the finest quality"

no but seriously, a dead 4000$ alienware laptop, that's worth at least 500$ to me.

too bad i got bills to pay.

03-24-2006, 06:39 PM

Haha me too. I have laptop tools and can likely have it in tip top in under 30 minutes.

ebackhus · 03-24-2006, 06:40 PM

$100...?

crazijoe · 03-24-2006, 07:28 PM

$101...

ebackhus · 03-24-2006, 07:42 PM

Oh no you d'in't!

$105

sinclair_tm · 03-24-2006, 11:46 PM

how about $105.01? and a

03-25-2006, 12:52 AM

$106.00 USD.

ruthjasper · 03-25-2006, 12:54 AM

Does this make it any better, Dell just bought out Alienware. Good Luck

ebackhus · 03-25-2006, 11:00 AM

Actually, they didn't. That was a rumor that Dell killed last week.

$110 USD.

crazijoe · 03-25-2006, 11:04 AM

Actually they did.

http://money.cnn.com/2006/03/24/tech...rward_fortune/
http://www.forbes.com/markets/2006/0...markets08.html

$111

ebackhus · 03-25-2006, 03:07 PM

Doublyuu-tee-eff.

03-25-2006, 05:12 PM

Lots of Dellienware threads already in other forums :)

ebackhus · 03-25-2006, 08:06 PM

ugh... $115

sinclair_tm · 03-25-2006, 10:29 PM

$115.01

StaticInMyHead · 03-28-2006, 06:55 PM

$120

I'm a high school kid with nothing better to spend money on.

**Joefireline** · 04-04-2006, 09:30 AM

$9999999999999999999999
Hmm....

03-24-2006, 10:25 AM	#1 (permalink)
russblaisdell Registered User Join Date: Mar 2006 Posts: 1 OS: XP	Stay Away From Alienware If there is any company that I would recommend less, I cannot bring the name to mind. After having owned an Alienware computer for a year I have to admit that it is the worst thing I have ever dealt with. Amazing to spend nearly $4000 for a piece of junk but here it is. Alienware 7700-M (Fully Loaded, Raid, 2 GB Memory, Fastest processors, video, etc all). Purchased in January 2005. Dead by March 2005 Sent in Summer 2005 Sent back reformatted (I cannot recall what they repaired/replaced) Used for another few weeks. Dead again Sent in again, sent back reformatted (Replaced motherboard/CPU) Used again, this time a good month. Dead again (Who knows what they will replace now. Who cares, it is obviously a piece of junk). Call tech support. What do they say, not to worry, try reseating the videocard/motherboard/who knows what. Why spend thousands of dollars so you can become a hardware tech yourself? If you are interested in taking on that as a hobby then purchase from them. If you have money to throw away then this is the place to go. I am sure they will help you out. Want a working computer, there are many companies out there. They cannot possibly all be this pathetic. This is probably my 15th computer. Many companies, few problems, this company, and you end up with nothing but a large hunk of junk. If you do purchase you better get the extended warranty. You will need it. The one upside? I am getting my moneys worth on the warranty. The down side? I have spent thousands and have nothing but headache to show for it. Check the web, I am far from alone. Do yourself a favor, buy elsewhere. So you know, no hardcore games played. Latest cause of trouble, attempting to copy files under explorer. Then it locks up. Working hard when this happened? Not sure as I was going to select files when it locked up. Perhaps a poor selection? Power down, power back and nothing. Just sits there. No OS, no BIOS, nada. Power off leave a few minutes, power back, goes to IDE drive (starting to boot) then locks up, power off, power back, no screen, power off, power back it boots. 5 minutes later it is dead again. Same story. Pure Junk. Just very expensive junk. Anyone want a fully loaded 7700-M under warranty? I will entertain anything that covers shipping.

03-24-2006, 10:39 AM	#2 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,201 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	$50. Seriously. PM me if serious. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

03-24-2006, 06:08 PM	#5 (permalink)
Volt-Schwibe Asst. Manager, Automotive Forums; HJT Trainee Join Date: Jan 2003 Location: Behind you, watching you as you type. Posts: 7,372 OS: Click "My System" to view details My System	"the parts frying out on this laptop are of the finest quality" no but seriously, a dead 4000$ alienware laptop, that's worth at least 500$ to me. too bad i got bills to pay. __________________ <signature> TSF is funded by our Admin's pocket, care to help? Power Tip: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. New Members: Creating a single new thread in the correct section is the best way to assure your thread will receive a reply. </signature>

03-24-2006, 06:40 PM	#7 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,201 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	$100...? __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

03-24-2006, 07:28 PM	#8 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	$101... __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-24-2006, 05:39 PM	#4 (permalink)
T_Rex Guest Posts: n/a OS:	I have an Acer Ferrari - a spectacular laptop. Before that an Alienware. I had about 3 consistent issues two of which would not go away. I asked (demanded) a total replacement and got it and it solved all issues. I do love this Acer though so much more.

03-24-2006, 06:39 PM	#6 (permalink)
T_Rex Guest Posts: n/a OS:	Haha me too. I have laptop tools and can likely have it in tip top in under 30 minutes.

03-24-2006, 07:42 PM	#9 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,201 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	Oh no you d'in't! $105 __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

03-25-2006, 12:52 AM	#11 (permalink)
T_Rex Guest Posts: n/a OS:	$106.00 USD.

03-25-2006, 12:54 AM	#12 (permalink)
ruthjasper Registered User Join Date: Mar 2006 Posts: 5 OS: XP	Does this make it any better, Dell just bought out Alienware. Good Luck __________________ I'd love to change the world, but I don't know what to do, so I'll leave it up to you.....

03-25-2006, 11:00 AM	#13 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,201 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	Actually, they didn't. That was a rumor that Dell killed last week. $110 USD. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

03-25-2006, 11:04 AM	#14 (permalink)
crazijoe Registered User Join Date: Oct 2004 Location: Omaha, The Center of the Universe Posts: 7,632 OS: WinXP, Win2K3 My System	Actually they did. http://money.cnn.com/2006/03/24/tech...rward_fortune/ http://www.forbes.com/markets/2006/0...markets08.html $111 __________________ Microsoft MCSA + Messaging, MVP, A+, Network+ http://i16.photobucket.com/albums/b3...other/Help.jpg Do you want a real Republican? HDD diagnostic tools / HDD data recovery software

03-25-2006, 03:07 PM	#15 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,201 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	Doublyuu-tee-eff. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

03-25-2006, 05:12 PM	#16 (permalink)
T_Rex Guest Posts: n/a OS:	Lots of Dellienware threads already in other forums :)

03-25-2006, 08:06 PM	#17 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,201 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	ugh... $115 __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

04-04-2006, 09:30 AM	#20 (permalink)
Joefireline Enthusiastic TSFer~Joseph Join Date: Apr 2006 Location: Portishead (Bristol) England Posts: 5,319 OS: Windows 7 64bit(Desktop) / XP Home SP2(laptop) My System	$9999999999999999999999 Hmm....

03-28-2006, 06:55 PM	#19 (permalink)
StaticInMyHead Registered User Join Date: Sep 2004 Location: Tucson, Arizona Posts: 319 OS: WinXPPro, Vista HP My System	$120 I'm a high school kid with nothing better to spend money on.