Help Pleases. Laptop keeps crashing

bugzleone · 11-11-2009, 01:04 AM

I have a Dell Inspiron 15 and at first i was running vista and it kept crashing on me then i figured if i update my OS it will stop and i installed windows 7 last night but it still keeps crashing on me........... what should i do????

Also i read sumwhere about runnin a Belarc scan so i did that so if anybody needs to look at that, i have it but don't know what exactly am supposed to post from it

**ahmorrow** · 11-11-2009, 02:28 AM

Pretty sure it's hardware. Does it get hot? Does it flash a blue screen before nodding off? Strange noises?

SA Spurs1 · 11-11-2009, 06:53 AM

Hit F12 at boot when you see the Dell logo. Select dell diagnostics and run it and see what it reports.

bugzleone · 11-11-2009, 01:52 PM

It doesn't get hot but the program that im runnin just stops workin and turns white then my whole computer freezes and turns white. It's really weird.

Im runnin diagnostics right now, ill post results when its done

**ahmorrow** · 11-11-2009, 03:58 PM

So it's a problem with a program or is it any program you run? If it's a specific program, which is it?

bugzleone · 11-11-2009, 05:33 PM

Im usually on the internet on my laptop so at first a couple weeks ago it was firefox crashing a lot then i uninstalled and for a lil bit it stopped then it started crashing again when i use google chrome but now it just crashes period even before i have a chance to open a program sometimes. I took it to Best Buy earlier today to see if i can get a new computer but they said my 30 days is up so im stuck with this computer.

They ran a scan on it and said it has something to do with software corruption even though nothing came up in their scan to insinuate that so i dont know. I ran the diagnostics and everything passed so I dont know no more. The Best buy dude suggested I clean out the whole computer and use the recovery disc to install vista back but i dont know about that................ what to do?

Also whenever it freezes and i restart and do the ChkDsk thing it has all this stuff saying "Deleting Index entry........." and "Correcting error in index........"and "Recovering orphaned file.....". Dont know what all that means but thought id mention it since it happens on startup

**ahmorrow** · 11-11-2009, 05:56 PM

Try rebooting and holding down F8 during the startup. That should start the recovery console.

bugzleone · 11-11-2009, 06:09 PM

What if i dont have the recovery disc would it still recover my console

SA Spurs1 · 11-11-2009, 06:30 PM

If you run the recovery it will recover from a factory image that was placed on your hard drive so long as you have not repartitioned the drive. You might also want to thoroughly test the RAM with Memtest86. Here is the iso so you can make a bootable disk.

bugzleone · 11-11-2009, 08:15 PM

Thx for all the feedback so far guys, really appreciate it.
I tried running the recovery but it said Windows cannot find no images available to restore to....... So now since i cant do it wit the F8 option, i found a site where i can download iso's of the Recovery Cd so i can burn em and use those instead for recovering my console. Is this a good idea?

And if it is and since now i have Windows 7 but my computer came with Windows Vista should i dl the recovery disc fro win 7 or vista.

**ahmorrow** · 11-11-2009, 08:25 PM

Vista + 7 should be compatible... but I don't trust M$. If you want to give linux a shot you can find the link in my signature, just keep in mind that while linux has alternatives for M$ office/internet/email it is pretty different and doesn't support many programs that M$ Windows has. A lot of games will work, but require a windows layer like WINE or Cedega.

Also, you don't need to commit to the change immediately as many distros of linux come with what are called LiveCDs. Just keep in mind to use the option that makes no changes to your o/s. The most you have to lose at this point is a blank cd/dvd so give it a shot, you might love it.

bugzleone · 11-11-2009, 08:32 PM

My issue with all this is if the OS is the problem then when i switched from vista to 7, the crashing problem shouldve been fixed right. Im so lost.

Thanks for the offer but im not that savvy to where i want another OS altogether, lol just wanna stick with what am use to.

So i should be able to use the windows 7 recovery disk too right?

**ahmorrow** · 11-11-2009, 08:52 PM

Should be. It probably wouldn't hurt if the last o/s you had was 7 on there... and even if it was Vista it shouldn't really do much damage... and least no more than has already been done.

11-11-2009, 01:04 AM	#1 (permalink)
bugzleone Registered User Join Date: Nov 2009 Posts: 6 OS: windows 7	Help Pleases. Laptop keeps crashing I have a Dell Inspiron 15 and at first i was running vista and it kept crashing on me then i figured if i update my OS it will stop and i installed windows 7 last night but it still keeps crashing on me........... what should i do???? Also i read sumwhere about runnin a Belarc scan so i did that so if anybody needs to look at that, i have it but don't know what exactly am supposed to post from it Last edited by bugzleone; 11-11-2009 at 01:06 AM.

11-11-2009, 02:28 AM	#2 (permalink)
ahmorrow God (TSF Enthusiast) Join Date: May 2009 Location: Jeffersonville, IN Posts: 905 OS: Ubuntu 9.10 [Karmic Koala] My System	Re: Help Pleases. Laptop keeps crashing Pretty sure it's hardware. Does it get hot? Does it flash a blue screen before nodding off? Strange noises?

11-11-2009, 06:53 AM	#3 (permalink)
SA Spurs1 Tech Hardware Team Join Date: May 2009 Location: Texas Posts: 215 OS: Windows 7 Pro x64	Re: Help Pleases. Laptop keeps crashing Hit F12 at boot when you see the Dell logo. Select dell diagnostics and run it and see what it reports. __________________

11-11-2009, 01:52 PM	#4 (permalink)
bugzleone Registered User Join Date: Nov 2009 Posts: 6 OS: windows 7	Re: Help Pleases. Laptop keeps crashing It doesn't get hot but the program that im runnin just stops workin and turns white then my whole computer freezes and turns white. It's really weird. Im runnin diagnostics right now, ill post results when its done

11-11-2009, 03:58 PM	#5 (permalink)
ahmorrow God (TSF Enthusiast) Join Date: May 2009 Location: Jeffersonville, IN Posts: 905 OS: Ubuntu 9.10 [Karmic Koala] My System	Re: Help Pleases. Laptop keeps crashing So it's a problem with a program or is it any program you run? If it's a specific program, which is it? __________________ If I have not responded to a post in 24 hours or more, PM me with a link to the thread and I'll get back to you. I do not help via PM/IM/Email.

11-11-2009, 05:33 PM	#6 (permalink)
bugzleone Registered User Join Date: Nov 2009 Posts: 6 OS: windows 7	Re: Help Pleases. Laptop keeps crashing Im usually on the internet on my laptop so at first a couple weeks ago it was firefox crashing a lot then i uninstalled and for a lil bit it stopped then it started crashing again when i use google chrome but now it just crashes period even before i have a chance to open a program sometimes. I took it to Best Buy earlier today to see if i can get a new computer but they said my 30 days is up so im stuck with this computer. They ran a scan on it and said it has something to do with software corruption even though nothing came up in their scan to insinuate that so i dont know. I ran the diagnostics and everything passed so I dont know no more. The Best buy dude suggested I clean out the whole computer and use the recovery disc to install vista back but i dont know about that................ what to do? Also whenever it freezes and i restart and do the ChkDsk thing it has all this stuff saying "Deleting Index entry........." and "Correcting error in index........"and "Recovering orphaned file.....". Dont know what all that means but thought id mention it since it happens on startup Last edited by bugzleone; 11-11-2009 at 05:41 PM.

11-11-2009, 05:56 PM	#7 (permalink)
ahmorrow God (TSF Enthusiast) Join Date: May 2009 Location: Jeffersonville, IN Posts: 905 OS: Ubuntu 9.10 [Karmic Koala] My System	Re: Help Pleases. Laptop keeps crashing Try rebooting and holding down F8 during the startup. That should start the recovery console. __________________ If I have not responded to a post in 24 hours or more, PM me with a link to the thread and I'll get back to you. I do not help via PM/IM/Email.

11-11-2009, 06:09 PM	#8 (permalink)
bugzleone Registered User Join Date: Nov 2009 Posts: 6 OS: windows 7	Re: Help Pleases. Laptop keeps crashing What if i dont have the recovery disc would it still recover my console

11-11-2009, 06:30 PM	#9 (permalink)
SA Spurs1 Tech Hardware Team Join Date: May 2009 Location: Texas Posts: 215 OS: Windows 7 Pro x64	Re: Help Pleases. Laptop keeps crashing If you run the recovery it will recover from a factory image that was placed on your hard drive so long as you have not repartitioned the drive. You might also want to thoroughly test the RAM with Memtest86. Here is the iso so you can make a bootable disk. __________________

11-11-2009, 08:15 PM	#10 (permalink)
bugzleone Registered User Join Date: Nov 2009 Posts: 6 OS: windows 7	Re: Help Pleases. Laptop keeps crashing Thx for all the feedback so far guys, really appreciate it. I tried running the recovery but it said Windows cannot find no images available to restore to....... So now since i cant do it wit the F8 option, i found a site where i can download iso's of the Recovery Cd so i can burn em and use those instead for recovering my console. Is this a good idea? And if it is and since now i have Windows 7 but my computer came with Windows Vista should i dl the recovery disc fro win 7 or vista.

11-11-2009, 08:25 PM	#11 (permalink)
ahmorrow God (TSF Enthusiast) Join Date: May 2009 Location: Jeffersonville, IN Posts: 905 OS: Ubuntu 9.10 [Karmic Koala] My System	Re: Help Pleases. Laptop keeps crashing Vista + 7 should be compatible... but I don't trust M$. If you want to give linux a shot you can find the link in my signature, just keep in mind that while linux has alternatives for M$ office/internet/email it is pretty different and doesn't support many programs that M$ Windows has. A lot of games will work, but require a windows layer like WINE or Cedega. Also, you don't need to commit to the change immediately as many distros of linux come with what are called LiveCDs. Just keep in mind to use the option that makes no changes to your o/s. The most you have to lose at this point is a blank cd/dvd so give it a shot, you might love it. __________________ If I have not responded to a post in 24 hours or more, PM me with a link to the thread and I'll get back to you. I do not help via PM/IM/Email.

11-11-2009, 08:32 PM	#12 (permalink)
bugzleone Registered User Join Date: Nov 2009 Posts: 6 OS: windows 7	Re: Help Pleases. Laptop keeps crashing My issue with all this is if the OS is the problem then when i switched from vista to 7, the crashing problem shouldve been fixed right. Im so lost. Thanks for the offer but im not that savvy to where i want another OS altogether, lol just wanna stick with what am use to. So i should be able to use the windows 7 recovery disk too right?

11-11-2009, 08:52 PM	#13 (permalink)
ahmorrow God (TSF Enthusiast) Join Date: May 2009 Location: Jeffersonville, IN Posts: 905 OS: Ubuntu 9.10 [Karmic Koala] My System	Re: Help Pleases. Laptop keeps crashing Should be. It probably wouldn't hurt if the last o/s you had was 7 on there... and even if it was Vista it shouldn't really do much damage... and least no more than has already been done. __________________ If I have not responded to a post in 24 hours or more, PM me with a link to the thread and I'll get back to you. I do not help via PM/IM/Email.