DV9808ca and Windows 7 issue

arz203 · 11-08-2009, 03:57 PM

I've upgraded my laptop to Windows 7 this morning and installed drivers for all devices except the audio and dvd drive. The problem is that Windows does not detect either of those devices and installing drivers for them yields a device not found error.

Device Manager: http://img252.imageshack.us/img252/4861/32332071.jpg
Error Message: http://img252.imageshack.us/img252/7822/85761140.jpg

Any help would be appreciated. Thanks.

**idtent** · 11-08-2009, 04:41 PM

Try a bios update, then try the vista drivers. Also check the bios to make sure it is enabled there also.
http://h10025.www1.hp.com/ewfrf/wc/s...oduct=3695133&

SA Spurs1 · 11-08-2009, 04:46 PM

Run Windows Update in Control Panel and see if it finds them.

arz203 · 11-08-2009, 05:14 PM

Bios is updated and I tried Vista and XP drivers. The bios menu had no option to enable or disable either device. Windows update did not find the drivers either.

One thing I forgot to mention is that they both seem to function in the Bios menu, but not when Windows starts to boot.

arz203 · 11-09-2009, 05:25 PM

bump.

11-08-2009, 03:57 PM	#1 (permalink)
arz203 Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 7	DV9808ca and Windows 7 issue I've upgraded my laptop to Windows 7 this morning and installed drivers for all devices except the audio and dvd drive. The problem is that Windows does not detect either of those devices and installing drivers for them yields a device not found error. Device Manager: http://img252.imageshack.us/img252/4861/32332071.jpg Error Message: http://img252.imageshack.us/img252/7822/85761140.jpg Any help would be appreciated. Thanks.

11-08-2009, 04:41 PM	#2 (permalink)
idtent ID10T Circuit replacement Join Date: Aug 2003 Location: Wyoming Posts: 1,015 OS: Windows 7, Vista, XP Home, Pro, Win2k, 98 SE	Re: DV9808ca and Windows 7 issue Try a bios update, then try the vista drivers. Also check the bios to make sure it is enabled there also. http://h10025.www1.hp.com/ewfrf/wc/s...oduct=3695133& __________________ PICNIC (Problem In Chair Not In Computer) "Looks like you've been missing a lot of work lately. " "Well, I wouldn't exactly say I've been missing it, Bob. " Office Space

11-08-2009, 04:46 PM	#3 (permalink)
SA Spurs1 Tech Hardware Team Join Date: May 2009 Location: Texas Posts: 212 OS: Windows 7 Pro x64	Re: DV9808ca and Windows 7 issue Run Windows Update in Control Panel and see if it finds them. __________________

11-08-2009, 05:14 PM	#4 (permalink)
arz203 Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 7	Re: DV9808ca and Windows 7 issue Bios is updated and I tried Vista and XP drivers. The bios menu had no option to enable or disable either device. Windows update did not find the drivers either. One thing I forgot to mention is that they both seem to function in the Bios menu, but not when Windows starts to boot. Last edited by arz203; 11-08-2009 at 05:16 PM.

11-09-2009, 05:25 PM	#5 (permalink)
arz203 Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 7	Re: DV9808ca and Windows 7 issue bump.