Help clients computer doing my brain in

bigcomputerguy · 11-03-2009, 11:25 AM

Hi i have been asked by a client to sort out his laptop this week,it was originally coming up with a stop 0x0000007f error so tried to get around that eventually decided to load windows again,same thing happened during installation. grabed another 2 sticks of ram to test and see if it was the ram,same thing happened. so i dont think its the ram
its a medion laptop
installing xp home
512mb ram

actaul error message is

***stop 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)

beginning dump of physical memory
physical memory dump complete
contact system admin etc

help

joeten · 11-03-2009, 11:54 AM

Hi and welcome to TSF here is some info on your error code
0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
(Click to consult the online MSDN article.)
One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause (many dozen KB articles exist for this error referencing specific hardware failures) and, of these, memory hardware failures are the most common.
General Causes {KB 137539} Win NT, Win 2000, Win XP
Windows Stops Responding with Stop Error 0x7F Error Message {KB 814789} Win 2000, Win XP (when running Terminal Services)
Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations for the current error message are buried down inside this article, which isn’t necessarily limited to NT 4.) Info found here http://aumha.org/a/stop.htm

Try running memetest86+ http://www.google.co.uk/url?q=http:/...y&ved=0CAoQygQ and burn to a disc use imgburn for that http://www.google.co.uk/url?q=http:/...i-jx0ygZF54BSA boot froem the disc and run the test on one stick at a time then swap the sticks to the others socket and rerun you can also download the hdd diagnostic from the hdd makers site and burn to disc then boot from it and run the test

bigcomputerguy · 11-03-2009, 01:53 PM

memtest has thrown up no errors and the hard drive check has not found anything either

bigcomputerguy · 11-04-2009, 01:20 AM

im going to try another hard drive and a brand new stick of ram to really narrow it down,if it still happens after that i would presume it woould be the CPU or the ram and as it is an older laptop would it be worth advising him to get a new laptop?

joeten · 11-04-2009, 08:43 AM

Hi one other area to look at is the gpu

11-03-2009, 11:25 AM	#1 (permalink)
bigcomputerguy Registered User Join Date: Nov 2009 Posts: 8 OS: xp home	Help clients computer doing my brain in Hi i have been asked by a client to sort out his laptop this week,it was originally coming up with a stop 0x0000007f error so tried to get around that eventually decided to load windows again,same thing happened during installation. grabed another 2 sticks of ram to test and see if it was the ram,same thing happened. so i dont think its the ram its a medion laptop installing xp home 512mb ram actaul error message is ***stop 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000) beginning dump of physical memory physical memory dump complete contact system admin etc help

11-03-2009, 11:54 AM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,216 OS: vista	Re: Help clients computer doing my brain in Hi and welcome to TSF here is some info on your error code 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP (Click to consult the online MSDN article.) One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause (many dozen KB articles exist for this error referencing specific hardware failures) and, of these, memory hardware failures are the most common. General Causes {KB 137539} Win NT, Win 2000, Win XP Windows Stops Responding with Stop Error 0x7F Error Message {KB 814789} Win 2000, Win XP (when running Terminal Services) Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations for the current error message are buried down inside this article, which isn’t necessarily limited to NT 4.) Info found here http://aumha.org/a/stop.htm Try running memetest86+ http://www.google.co.uk/url?q=http:/...y&ved=0CAoQygQ and burn to a disc use imgburn for that http://www.google.co.uk/url?q=http:/...i-jx0ygZF54BSA boot froem the disc and run the test on one stick at a time then swap the sticks to the others socket and rerun you can also download the hdd diagnostic from the hdd makers site and burn to disc then boot from it and run the test __________________

11-03-2009, 01:53 PM	#3 (permalink)
bigcomputerguy Registered User Join Date: Nov 2009 Posts: 8 OS: xp home	Re: Help clients computer doing my brain in memtest has thrown up no errors and the hard drive check has not found anything either

11-04-2009, 01:20 AM	#4 (permalink)
bigcomputerguy Registered User Join Date: Nov 2009 Posts: 8 OS: xp home	Re: Help clients computer doing my brain in im going to try another hard drive and a brand new stick of ram to really narrow it down,if it still happens after that i would presume it woould be the CPU or the ram and as it is an older laptop would it be worth advising him to get a new laptop?

11-04-2009, 08:43 AM	#5 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,216 OS: vista	Re: Help clients computer doing my brain in Hi one other area to look at is the gpu __________________