Latitude D505 Freezes When Trying to Open Any Browser

jameschh90 · 11-03-2009, 05:20 AM

I have a dell latitude d505 which was running good, a few months ago I had to have it repaired as it needed a new hard drive, along with that windows xp was reinstalled.

I didn't have a problem until last night, it was left running for an hour or so doing nothing, when i come back it froze on me. Since then I have realised it will only freeze when you try to open a browser(firefox or ie).

I ran a full virus scan using avast which found nothing at all. Im almost certain there are no viruses on it.

Looking around on the net I found another problems similar to mine and it was suggested he press f12 when booting up and run diagnostics. I did this but it comes up with "No dell diagnostic partition found". Im not sure if this has anything to do with it?? I tried to reinstall a few network drivers from dell website but absolutely no difference. Is it a hardware problem??

Thanks in advance

**TriggerFinger** · 11-03-2009, 07:29 PM

If HDD has been replaced, it is possible you DO NOT have the diagnostic partition anymore. Usually this comes with the original HDD (the one that came with the laptop). If it freezes ONLY when you open a browser (FF or IE) then try uninstalling FireFox and installing it again. If problem persists, try running Malwarebytes AntiMalware from here...
http://www.malwarebytes.org/mbam-download.php

11-03-2009, 05:20 AM	#1 (permalink)
jameschh90 Registered User Join Date: Nov 2009 Posts: 1 OS: XP	Latitude D505 Freezes When Trying to Open Any Browser I have a dell latitude d505 which was running good, a few months ago I had to have it repaired as it needed a new hard drive, along with that windows xp was reinstalled. I didn't have a problem until last night, it was left running for an hour or so doing nothing, when i come back it froze on me. Since then I have realised it will only freeze when you try to open a browser(firefox or ie). I ran a full virus scan using avast which found nothing at all. Im almost certain there are no viruses on it. Looking around on the net I found another problems similar to mine and it was suggested he press f12 when booting up and run diagnostics. I did this but it comes up with "No dell diagnostic partition found". Im not sure if this has anything to do with it?? I tried to reinstall a few network drivers from dell website but absolutely no difference. Is it a hardware problem?? Thanks in advance

11-03-2009, 07:29 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Latitude D505 Freezes When Trying to Open Any Browser If HDD has been replaced, it is possible you DO NOT have the diagnostic partition anymore. Usually this comes with the original HDD (the one that came with the laptop). If it freezes ONLY when you open a browser (FF or IE) then try uninstalling FireFox and installing it again. If problem persists, try running Malwarebytes AntiMalware from here... http://www.malwarebytes.org/mbam-download.php __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE