Presario V6000 problem

MAYAN2012 · 10-24-2009, 07:11 AM

My Presario V6000 has stopped booting from my hard drive. I get the following error:

Stop 0 x 000007B

If I disable sata native support it boots up to windows but it crashes after a few minutes and BSOD's with the following error:

Stop 0 x 00000F4

Any help would be greatly appreciated.

DT Roberts · 10-24-2009, 01:19 PM

0x7B: Could be a problem with the hard drive or your hard drive controller on your motherboard. 0xF4: A system thread terminated unexpectedly. It sounds to me like your hard drive is dying.

Do you have your installation CD or a recovery partition?

Try disabling SATA native support, booting in safe mode, then follow these instructions: http://www.techsupportforum.com/1871981-post2.html

MAYAN2012 · 10-25-2009, 04:04 AM

Thanks for your response.

I have the installation cd but no recovery partition.

When I turn native support off and try to boot in safe mode it boots up windows but within 5 secs it stalls and crashes to the F4 error.

I have a spare HD if this may help to diagnose the problem.

DT Roberts · 10-25-2009, 06:25 AM

Boot from the CD and press R when you have the choice to Repair. Once you get to the Recovery Console, run the command chkdsk /r /f. Let us know if it comes back with any errors.

MAYAN2012 · 10-25-2009, 06:45 AM

When I press r I getthe following:

setup did not find any hard disk drives installed on your computer

MAYAN2012 · 10-25-2009, 12:41 PM

ok so I tried again just incase i didnt do it right (double checked native support was off etc) and its doing the chkdsk now.

Will report back findings

MAYAN2012 · 10-25-2009, 12:56 PM

Chkdsk wouldn't run with 'chkdsk /r /f' but would with 'chkdsk /r'

It got to 75% then stopped and this message came up:

The volume appears to contain one or more unrecoverable problems.

DT Roberts · 10-25-2009, 02:35 PM

Quote:

Originally Posted by MAYAN2012

Chkdsk wouldn't run with 'chkdsk /r /f' but would with 'chkdsk /r'

It got to 75% then stopped and this message came up:

The volume appears to contain one or more unrecoverable problems.

Bad hard drive or file system. You need to reinstall.

Wipe the drive with KillDisk: www.killdisk.com

You need ISO burning software and a blank CD/DVD in order to run it.If you need the software, I recommend ImgBurn: www.imgburn.com

Wipe the drive with KillDisk and try reinstalling. If that doesn't work, the hard drive is dying/dead.

MAYAN2012 · 10-27-2009, 06:11 AM

Killdisk stalled at 43% and it can't find my HD when I try to reinstall.

I have another HD that is in my other laptop. It works fine. I may put that into the presario and try to use killdisk and then install on that HD. Would there be any problems attempting this?

DT Roberts · 10-27-2009, 06:21 AM

No, shouldn't be as long as it's the same type (could be SATA or IDE). As long as the ports match up, it should be okay.

MAYAN2012 · 10-27-2009, 04:53 PM

I put the other hd in the laptop and ran killdisk to wipe it. I then tried to install windows - I got as far as the screen that asks if u want to install or repair and when I chose install it went to a screen telling me it could not find the hard drive.

Seems odd if it can find it when running a boot disk to wipe it. Is this a bios problem?

MAYAN2012 · 10-30-2009, 07:12 AM

I tried again to ensure that I did everything ok but the same thing happened. It can wipe the new HD but it can't write the OS to it. It couldn't wipe the old HD and couldn't write the OS to it.

I'm stumped!!!

MAYAN2012 · 11-03-2009, 04:28 AM

Still looking for some help please.

DT Roberts · 11-03-2009, 04:44 AM

I really do apologize that it took so long to reply. Have you checked to see if the original hard drive works in the other laptop?

It does seem like a BIOS or motherboard problem.

MAYAN2012 · 11-03-2009, 05:35 AM

No problem, you've got a life to live before u help noobies like me first. Yes I tried the original hard drive in my other laptop and it works fine (installed a copy of windows no problem and runs ok).

There are updates for the BIOS but Ive been told that you can only update HP laptops bios via windows and not DOS. There is also an update for SATA drivers which I can put on a bootable disc however I have never updated a BIOS or drivers via a boot disc before so I'm a little wary as I can imagine. In fact Ive never created a boot disc before.

One other thought - because it ran ok before and Ive not made any changes to the BIOS that I'm aware of - could it be the CMOS battery?

Thanks for getting back to me, I really appreciate your help.

DT Roberts · 11-03-2009, 01:21 PM

Looking at this: http://forums.extremeoverclocking.com/t281590.html
It looks like the CMOS battery is not the problem. All that the CMOS battery does is save BIOS settings (system time, hardware settings, etc.) and shouldn't cause a problemwith the actual well-being of your machine, say an install.

Based on everything I've seen, it appears to be something with the motherboard - be it the entire board or just the hard drive controller. Based on what I said initially:

Quote:

Originally Posted by InfalliblexOne

0x7B: Could be a problem with the hard drive or your hard drive controller on your motherboard. 0xF4: A system thread terminated unexpectedly.

It just keeps going back to the motherboard, especially because the hard drive is fine in the other computer. As much as I like (LOVE) free and easy solutions, I recommend that you take it to a shop and get it looked at (it's always easier to diagnose a problem when you can actually look at it) and make sure that it is the motherboard before it gets replaced.

I truly wish you the best of luck. Keep us informed if you do decide to bring it to a repair shop.

MAYAN2012 · 11-03-2009, 05:27 PM

Thank you very much for your help. Agreed it looks like its the Motherboard. The Presario V6000 has a history of bad Motherboards as far as I can tell. Typically they had extended the warranty by a year because of problems but I missed that by a year :).

Again, many thanks for your help mate.

DT Roberts · 11-03-2009, 05:53 PM

It's no problem at all. I'm always glad to help. Please, let us know what was the actual problem; it's kinda bothering me

MAYAN2012 · 11-10-2009, 03:57 PM

Faulty motherboard was the cause of my misery :)

Seemingly Presarios are really bad for faults.

Many thanx again for your help.

10-24-2009, 07:11 AM	#1 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Presario V6000 problem My Presario V6000 has stopped booting from my hard drive. I get the following error: Stop 0 x 000007B If I disable sata native support it boots up to windows but it crashes after a few minutes and BSOD's with the following error: Stop 0 x 00000F4 Any help would be greatly appreciated.

10-24-2009, 01:19 PM	#2 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,179 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Presario V6000 problem 0x7B: Could be a problem with the hard drive or your hard drive controller on your motherboard. 0xF4: A system thread terminated unexpectedly. It sounds to me like your hard drive is dying. Do you have your installation CD or a recovery partition? Try disabling SATA native support, booting in safe mode, then follow these instructions: http://www.techsupportforum.com/1871981-post2.html __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

10-25-2009, 04:04 AM	#3 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem Thanks for your response. I have the installation cd but no recovery partition. When I turn native support off and try to boot in safe mode it boots up windows but within 5 secs it stalls and crashes to the F4 error. I have a spare HD if this may help to diagnose the problem.

10-25-2009, 06:25 AM	#4 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,179 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Presario V6000 problem Boot from the CD and press R when you have the choice to Repair. Once you get to the Recovery Console, run the command chkdsk /r /f. Let us know if it comes back with any errors. __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

10-25-2009, 06:45 AM	#5 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem When I press r I getthe following: setup did not find any hard disk drives installed on your computer

10-25-2009, 12:41 PM	#6 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem ok so I tried again just incase i didnt do it right (double checked native support was off etc) and its doing the chkdsk now. Will report back findings

10-25-2009, 12:56 PM	#7 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem Chkdsk wouldn't run with 'chkdsk /r /f' but would with 'chkdsk /r' It got to 75% then stopped and this message came up: The volume appears to contain one or more unrecoverable problems.

10-27-2009, 06:11 AM	#9 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem Killdisk stalled at 43% and it can't find my HD when I try to reinstall. I have another HD that is in my other laptop. It works fine. I may put that into the presario and try to use killdisk and then install on that HD. Would there be any problems attempting this?

10-27-2009, 06:21 AM	#10 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,179 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Presario V6000 problem No, shouldn't be as long as it's the same type (could be SATA or IDE). As long as the ports match up, it should be okay. __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

10-27-2009, 04:53 PM	#11 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem I put the other hd in the laptop and ran killdisk to wipe it. I then tried to install windows - I got as far as the screen that asks if u want to install or repair and when I chose install it went to a screen telling me it could not find the hard drive. Seems odd if it can find it when running a boot disk to wipe it. Is this a bios problem?

10-30-2009, 07:12 AM	#12 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem I tried again to ensure that I did everything ok but the same thing happened. It can wipe the new HD but it can't write the OS to it. It couldn't wipe the old HD and couldn't write the OS to it. I'm stumped!!!

11-03-2009, 04:28 AM	#13 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem Still looking for some help please.

11-03-2009, 04:44 AM	#14 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,179 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Presario V6000 problem I really do apologize that it took so long to reply. Have you checked to see if the original hard drive works in the other laptop? It does seem like a BIOS or motherboard problem. __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

11-03-2009, 05:35 AM	#15 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem No problem, you've got a life to live before u help noobies like me first. Yes I tried the original hard drive in my other laptop and it works fine (installed a copy of windows no problem and runs ok). There are updates for the BIOS but Ive been told that you can only update HP laptops bios via windows and not DOS. There is also an update for SATA drivers which I can put on a bootable disc however I have never updated a BIOS or drivers via a boot disc before so I'm a little wary as I can imagine. In fact Ive never created a boot disc before. One other thought - because it ran ok before and Ive not made any changes to the BIOS that I'm aware of - could it be the CMOS battery? Thanks for getting back to me, I really appreciate your help.

11-03-2009, 05:27 PM	#17 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem Thank you very much for your help. Agreed it looks like its the Motherboard. The Presario V6000 has a history of bad Motherboards as far as I can tell. Typically they had extended the warranty by a year because of problems but I missed that by a year :). Again, many thanks for your help mate.

11-03-2009, 05:53 PM	#18 (permalink)
DT Roberts Windows Tech Team Join Date: Jun 2009 Location: Massachusetts Posts: 1,179 OS: Windows 7 RTM (x64), Vista SP2, XP Pro, Windows 7, Ubuntu 9.04 My System	Re: Presario V6000 problem It's no problem at all. I'm always glad to help. Please, let us know what was the actual problem; it's kinda bothering me __________________ A+ Certified Technician Using Device Manager Shrinking Partitions

11-10-2009, 03:57 PM	#19 (permalink)
MAYAN2012 Registered User Join Date: Jan 2008 Posts: 39 OS: xp sp3	Re: Presario V6000 problem Faulty motherboard was the cause of my misery :) Seemingly Presarios are really bad for faults. Many thanx again for your help.