Asus g71gx bsod

tanusgreystar · 10-05-2009, 10:13 AM

I have a ASUS G71GX gaming laptop. It worked fine for a few days and still works great except now once in a while it will go blue screen on me. I'm not doing anything in particular when it happens. The specs are:

C2D 2.53ghz
6gb DDR2 ram
500gb hdd
nvidia 260m graphics
Vista 64 home

Thanks

Madcatz · 10-05-2009, 10:43 AM

First thing is we need to know the bsod error to better help you out, if the bsod just flashes realy quick then you need to disable automatic restart. Go to Control Panel > System > Advanced System Settings > Settings under startup and recovery > Uncheck Automatically restart.

How often does it bsod for you?

tanusgreystar · 10-05-2009, 11:26 AM

I disabled restart. It crashes 2 or 3 times a day. When I was disabling the restart I noticed a check box for a system log. Would that have the type of error on it and where would I find the log?

joeten · 10-05-2009, 11:32 AM

Hi please follow the instructions here for posting info on BSOD
http://www.techsupportforum.com/1871981-post2.html

tanusgreystar · 10-05-2009, 06:59 PM

I just got rid of vista and put win 7 on. Hopefully that will be better. Thanks!

Madcatz · 10-06-2009, 06:29 AM

lol well, thats one way to do it, but some bsod's are caused from hardware, so it may continue regardless of what OS your running. Let us know how it goes, but you should like 7, I use it over XP at work and home :)

tanusgreystar · 10-06-2009, 11:24 AM

Quote:

Originally Posted by Madcatz

lol well, thats one way to do it, but some bsod's are caused from hardware, so it may continue regardless of what OS your running. Let us know how it goes, but you should like 7, I use it over XP at work and home :)

I switched to 7 and it's still bsod. I used the drivers from the recovery disk that came with the laptop which was vista. Would that also cause bsod? Anyway I'm going to download all the drivers for win7 and see if that chamges anything. If not I will do what's on the link and post it here. Thanks.

Madcatz · 10-06-2009, 11:45 AM

it could be a driver your using causing the bsod's, the video drivers are a common cause alot of bsod's, I'd suggest updating those first.

genewebb · 10-11-2009, 08:32 AM

I have the same laptop with 12GB of memory. Having the blue screen. The error says it is in the ntkernel. I have tried loading all of the Windows 7 X64 drivers from the website but no luck. I have the system dump. I tried the memory test cd that I found but it only does the first 4GB. I think it is a driver issue because I have it set up for dual boot to Windows Server 2008 R2 and I dont see that (or at least not yet)

Any progress? I will follow the instructions above for posting the bsod

genewebb · 10-11-2009, 09:09 AM

Here are my dump files.

genewebb · 10-11-2009, 09:13 AM

Crash List

Created by using BlueScreenView
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor
101109-21621-01.dmp 10/11/2009 9:36:26 AM NTFS_FILE_SYSTEM 0x00000024 00000000`001904fb fffff880`03192b88 fffff880`031923e0 fffff800`02ac8170 Ntfs.sys Ntfs.sys+213d8 x64
101009-33961-01.dmp 10/10/2009 10:19:35 PM MEMORY_MANAGEMENT 0x0000001a 00000000`00041284 00000000`1358d001 00000000`000025c7 fffff700`01080000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64

genewebb · 10-11-2009, 09:13 AM

Also had one saying it is NTFS.sys as well.

joeten · 10-12-2009, 08:24 AM

Hi your error codes are for memory and possible hdd problems so try running the hdd diagnostic from hdd makers site and memtest86+you will need to burn both to discs use img burn to do this
http://www.memtest.org/
http://www.google.co.uk/url?q=http:/...q99DrH2sh6wFsw I would back up my data first also run memetest one stick at a time

tanusgreystar · 10-12-2009, 11:20 PM

Here are my logfiles

joeten · 10-13-2009, 10:12 AM

HI try running chkdsk

tanusgreystar · 10-13-2009, 11:26 AM

Quote:

Originally Posted by joeten

HI try running chkdsk

It says the volume is clean

tanusgreystar · 10-13-2009, 01:23 PM

memory_management

stop 0x0000001A
(0x0000000000041790, 0xFFFFFA8003796c80, 0x000000000000FFFF, 0x0000000000000000)

:(

tanusgreystar · 10-13-2009, 04:55 PM

could there be a memory issue, like a bad stick of ram?

tanusgreystar · 10-13-2009, 08:59 PM

I've been running it in safe mode for a few hours with no crash. Firefox and IE keep crashing though but that's been happening all along.

joeten · 10-14-2009, 06:20 AM

Hi you can test the ram with memtest86+ http://www.google.co.uk/url?q=http:/...y&ved=0CAoQygQ download the iso unzip and burn to a disc,use imgburn http://www.google.co.uk/url?q=http:/...TIyuRt9y3tCxCw to do this,put it in your drive reboot and run the test one stick at a time then swap the sticks to the others socket and runn again.Try resetting ie http://support.microsoft.com/kb/923737 you can do this with firefox google that

10-05-2009, 10:13 AM	#1 (permalink)
tanusgreystar Registered User Join Date: Apr 2007 Location: Augusta, ME Posts: 142 OS: XP	Asus g71gx bsod I have a ASUS G71GX gaming laptop. It worked fine for a few days and still works great except now once in a while it will go blue screen on me. I'm not doing anything in particular when it happens. The specs are: C2D 2.53ghz 6gb DDR2 ram 500gb hdd nvidia 260m graphics Vista 64 home Thanks

10-05-2009, 10:43 AM	#2 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,424 OS: XP/7/Server 2008 My System	Re: Asus g71gx bsod First thing is we need to know the bsod error to better help you out, if the bsod just flashes realy quick then you need to disable automatic restart. Go to Control Panel > System > Advanced System Settings > Settings under startup and recovery > Uncheck Automatically restart. How often does it bsod for you? __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

10-05-2009, 11:26 AM	#3 (permalink)
tanusgreystar Registered User Join Date: Apr 2007 Location: Augusta, ME Posts: 142 OS: XP	Re: Asus g71gx bsod I disabled restart. It crashes 2 or 3 times a day. When I was disabling the restart I noticed a check box for a system log. Would that have the type of error on it and where would I find the log?

10-05-2009, 11:32 AM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,220 OS: vista	Re: Asus g71gx bsod Hi please follow the instructions here for posting info on BSOD http://www.techsupportforum.com/1871981-post2.html __________________

10-05-2009, 06:59 PM	#5 (permalink)
tanusgreystar Registered User Join Date: Apr 2007 Location: Augusta, ME Posts: 142 OS: XP	Re: Asus g71gx bsod I just got rid of vista and put win 7 on. Hopefully that will be better. Thanks!

10-06-2009, 06:29 AM	#6 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,424 OS: XP/7/Server 2008 My System	Re: Asus g71gx bsod lol well, thats one way to do it, but some bsod's are caused from hardware, so it may continue regardless of what OS your running. Let us know how it goes, but you should like 7, I use it over XP at work and home :) __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

10-06-2009, 11:45 AM	#8 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,424 OS: XP/7/Server 2008 My System	Re: Asus g71gx bsod it could be a driver your using causing the bsod's, the video drivers are a common cause alot of bsod's, I'd suggest updating those first. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

10-11-2009, 08:32 AM	#9 (permalink)
genewebb Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7 X64	Re: Asus g71gx bsod I have the same laptop with 12GB of memory. Having the blue screen. The error says it is in the ntkernel. I have tried loading all of the Windows 7 X64 drivers from the website but no luck. I have the system dump. I tried the memory test cd that I found but it only does the first 4GB. I think it is a driver issue because I have it set up for dual boot to Windows Server 2008 R2 and I dont see that (or at least not yet) Any progress? I will follow the instructions above for posting the bsod

10-11-2009, 09:13 AM	#11 (permalink)
genewebb Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7 X64	Re: Asus g71gx bsod Crash List Created by using BlueScreenView Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor 101109-21621-01.dmp 10/11/2009 9:36:26 AM NTFS_FILE_SYSTEM 0x00000024 00000000`001904fb fffff880`03192b88 fffff880`031923e0 fffff800`02ac8170 Ntfs.sys Ntfs.sys+213d8 x64 101009-33961-01.dmp 10/10/2009 10:19:35 PM MEMORY_MANAGEMENT 0x0000001a 00000000`00041284 00000000`1358d001 00000000`000025c7 fffff700`01080000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64

10-11-2009, 09:13 AM	#12 (permalink)
genewebb Registered User Join Date: Oct 2009 Posts: 4 OS: Windows 7 X64	Re: Asus g71gx bsod Also had one saying it is NTFS.sys as well.

10-12-2009, 08:24 AM	#13 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,220 OS: vista	Re: Asus g71gx bsod Hi your error codes are for memory and possible hdd problems so try running the hdd diagnostic from hdd makers site and memtest86+you will need to burn both to discs use img burn to do this http://www.memtest.org/ http://www.google.co.uk/url?q=http:/...q99DrH2sh6wFsw I would back up my data first also run memetest one stick at a time __________________

10-13-2009, 10:12 AM	#15 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,220 OS: vista	Re: Asus g71gx bsod HI try running chkdsk __________________

10-13-2009, 01:23 PM	#17 (permalink)
tanusgreystar Registered User Join Date: Apr 2007 Location: Augusta, ME Posts: 142 OS: XP	Re: Asus g71gx bsod memory_management stop 0x0000001A (0x0000000000041790, 0xFFFFFA8003796c80, 0x000000000000FFFF, 0x0000000000000000) :(

10-13-2009, 04:55 PM	#18 (permalink)
tanusgreystar Registered User Join Date: Apr 2007 Location: Augusta, ME Posts: 142 OS: XP	Re: Asus g71gx bsod could there be a memory issue, like a bad stick of ram?

10-13-2009, 08:59 PM	#19 (permalink)
tanusgreystar Registered User Join Date: Apr 2007 Location: Augusta, ME Posts: 142 OS: XP	Re: Asus g71gx bsod I've been running it in safe mode for a few hours with no crash. Firefox and IE keep crashing though but that's been happening all along.

10-14-2009, 06:20 AM	#20 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,220 OS: vista	Re: Asus g71gx bsod Hi you can test the ram with memtest86+ http://www.google.co.uk/url?q=http:/...y&ved=0CAoQygQ download the iso unzip and burn to a disc,use imgburn http://www.google.co.uk/url?q=http:/...TIyuRt9y3tCxCw to do this,put it in your drive reboot and run the test one stick at a time then swap the sticks to the others socket and runn again.Try resetting ie http://support.microsoft.com/kb/923737 you can do this with firefox google that __________________