DVD drive not fully working - Software/Technical problem ?

serbofind · 09-22-2009, 12:52 PM

The DVD drive in my laptop is not working. When I insert a dvd, it kind of makes some noise, and the cursor shows signs it's working but then, when I open my computer, there's no icon to show that it has read the dvd and asks me to insert one when I try to open it.

However, when i tried to run a dual-layer DVD on my laptop (which I bought in 2007), the DVD's special icon appeared on my computer, but still it cannot play the dvd. IS this a technical fault or does it have something to do with the registry/software ?

Also, if I have it replaced at a computer store, how much time would it take to get it repaired and how much would it cost ?

Thanks

Madcatz · 09-22-2009, 01:24 PM

easist way to see if the drive is failing or not, is try and boot from it. you can use a diagnostic test cd, recovery cd, live OS cd, anything bootable. If it boots to it, but doesn't read it in windows, then it should be a software problem. If it doesn't boot, then you need a new drive.

As for cost and time, it depends on the brand and model of the laptop, most dvd drives only take about 5 minutes to replace and some are customer replaceable units, very easy for you to do yourself. Cost wise, dvd drives range from $50 to over $150, just depends on what you get and where you get it.

serbofind · 09-23-2009, 08:47 AM

Quote:

Originally Posted by Madcatz

easist way to see if the drive is failing or not, is try and boot from it. you can use a diagnostic test cd, recovery cd, live OS cd, anything bootable. If it boots to it, but doesn't read it in windows, then it should be a software problem. If it doesn't boot, then you need a new drive.

As for cost and time, it depends on the brand and model of the laptop, most dvd drives only take about 5 minutes to replace and some are customer replaceable units, very easy for you to do yourself. Cost wise, dvd drives range from $50 to over $150, just depends on what you get and where you get it.

Where can I get a boot up CD ? Also, I'm glad to hear that some drives can be replaced in such a short time, but I have inhibitions of leaving my laptop at the repair store unattended for hours (we all know what happened to Edison Chen).

Can you make an estimate of the maximum time it could take to have it replaced ? Mine is an Hp Laptop dv6570ee, 2GHZ, 2GB RAM. I bought it in late 2007

Madcatz · 09-23-2009, 09:14 AM

you can click a link in my signature for a diagnostic tool image, you can burn the image to a cd and it will be bootable. Memtest86+ is probably the best one as its very small, so won't take long to download or to burn it to a cd.

As for the maximum amount of time. HP's are usually really easy, take one screw out, pull the drive out, swap over the mount, put it back in, put the screw in, and your done.

If your not comfortable taking it in, you really can do this yourself. Go here:
http://h10025.www1.hp.com/ewfrf/wc/m...45711&lang=en&
click on the Maintenance and Service Manual.

Click on Removal and Replacement > Component Replacement > Optical Drive, good instructions and pictures. maybe take you 10 minutes, you'll only need a small phillips screwdriver.

09-22-2009, 12:52 PM	#1 (permalink)
serbofind Registered User Join Date: Sep 2009 Posts: 3 OS: Windows Vista	DVD drive not fully working - Software/Technical problem ? The DVD drive in my laptop is not working. When I insert a dvd, it kind of makes some noise, and the cursor shows signs it's working but then, when I open my computer, there's no icon to show that it has read the dvd and asks me to insert one when I try to open it. However, when i tried to run a dual-layer DVD on my laptop (which I bought in 2007), the DVD's special icon appeared on my computer, but still it cannot play the dvd. IS this a technical fault or does it have something to do with the registry/software ? Also, if I have it replaced at a computer store, how much time would it take to get it repaired and how much would it cost ? Thanks

09-22-2009, 01:24 PM	#2 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: DVD drive not fully working - Software/Technical problem ? easist way to see if the drive is failing or not, is try and boot from it. you can use a diagnostic test cd, recovery cd, live OS cd, anything bootable. If it boots to it, but doesn't read it in windows, then it should be a software problem. If it doesn't boot, then you need a new drive. As for cost and time, it depends on the brand and model of the laptop, most dvd drives only take about 5 minutes to replace and some are customer replaceable units, very easy for you to do yourself. Cost wise, dvd drives range from $50 to over $150, just depends on what you get and where you get it. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

09-23-2009, 09:14 AM	#4 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: DVD drive not fully working - Software/Technical problem ? you can click a link in my signature for a diagnostic tool image, you can burn the image to a cd and it will be bootable. Memtest86+ is probably the best one as its very small, so won't take long to download or to burn it to a cd. As for the maximum amount of time. HP's are usually really easy, take one screw out, pull the drive out, swap over the mount, put it back in, put the screw in, and your done. If your not comfortable taking it in, you really can do this yourself. Go here: http://h10025.www1.hp.com/ewfrf/wc/m...45711&lang=en& click on the Maintenance and Service Manual. Click on Removal and Replacement > Component Replacement > Optical Drive, good instructions and pictures. maybe take you 10 minutes, you'll only need a small phillips screwdriver. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier