No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device Man.

pastorerik · 09-22-2009, 08:40 AM

I have been all over the web trying to fix this to no avail. I've got little red X at my speaker icon and when you scroll over it you get the following message "NO AUDIO OUTPUT DEVICE INSTALLED" -- Several "solutions" on the web say to go to control panel>Hardware and Sound>Device Manager>SOUND,VIDEO AND GAME CONTROLLER'' .... Problem is that Sound, Video and Game Controller DOES NOT EXIST, its not on the list. When this first started I was able to restart and it worked again...a day or so later it stopped again and restart did not work. So I did a system restore, that worked, when it happened again I tried that again several times and it did not work.... Very frustrating that Vista does an update and you lose you sound and they apparently aren't doing anything about it. I even went to the windows site and used "Fix It", which was able to locate my sound card but could not fix the issue...Updating the driver does not work either...when I do it says that I don't have a sound card installed.... I have been on several other tech sites and forums and it seems the people have one answer which is going to Sound, Video, and Game Controller and Scanning for Hardware Changes and/or updating the driver...This will not work because the Sound, Video, and Game Controller does not exist. This is an intermittent problem...if I restart sometimes it comes back and the sound will work for days, then all of a sudden, even without a restart it goes away again. I am convinced that it is not a hardware issue. Many people have this same problem and so far I have not found one help site that addresses the problem...... Here's hoping! Thanks in advance for your help.

Computer- Compaq Presarion F700, Windows Vista SP1, Sound Card- Conexant high definition smartaudio 221.

joeten · 09-22-2009, 09:50 AM

hi and welcome to TSF here is compaq's troubleshooting page for sound issues maybe something there will help http://h10025.www1.hp.com/ewfrf/wc/d...636382&lang=en

pastorerik · 09-22-2009, 07:17 PM

Thank you for your reply. I checked and tried everything I could find on the HP website.... I even did an audio test which failed and it said I have no driver...So i downloaded the driver and tried to install...and of course it failed and the error was that I have no sound card!

joeten · 09-23-2009, 08:43 AM

hi i have to wonder if your card is at fault or the port it is attached to,can you test the card in another machine

pastorerik · 09-24-2009, 04:53 AM

I believe its built in to the motherboard, its a laptop. I looked into it and it will take a LOT of disassembly just to get through it. With the on again off again nature of this problem it certainly seems to point to a bad sound card or at least a bad connection. I ordered a usb audio adaptor, with that I should be able to bypass the problem...at least I can use my headphones then. There are a lot of people with this exact problem, that is why I am thinking its a software issue. I am at a loss. Thanks for your help.

pubfun · 10-11-2009, 05:38 PM

I have the exact same problem and the same computer as well. Im only 15 and use my computer primarily for games, and i want this problem resolved BADLY. I have spent a solid 8hrs trying to fix this by doing everything i found on the problem but to no avail, please PLEASE help us.

pastorerik · 10-12-2009, 06:47 AM

Pubfun: Yeah, gaming with no sound=no fun... I ordered a usb sound adaptor on ebay for 7-8 bucks including shipping, plugged it in and and it works with my mic and headphones for gaming. Not a solution exactly, when the usb sound device is not plugged in I have the same intermittent problem. Maybe it is the soundcards themselves or a bad connection. To get to the factory installed soundcard you pretty much have to completely disassemble the whold machine...I am not doing that. This is the one that I bought and no doubt the seller has more of them. At least you can get a look at it to see what it looks like...usb with a headphone and mic jack is all. Here is the link
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140336416870&ssPageName=STRK:MEWNX:IT Hope that helps you.

joeten · 10-12-2009, 07:58 AM

Hi have either of you tried downloading the driver and installing it through device manager.then when the wizard starts choose the second option and point windows to the downloaded driver

pastorerik · 10-13-2009, 03:46 PM

joeten, thanks for the advice... I have not done what you suggested. I did check the driver and it says that it is up to date. I will try it. Could you post step by step instructions just to be sure. Lately the soundcard has not worked at all and when I try to install the driver it just says no device found so I am not sure how thats going to work. I guess I can download it and then install thru device manager if and when it turns up again... Wow what a strange problem.

09-22-2009, 08:40 AM	#1 (permalink)
pastorerik Registered User Join Date: Sep 2009 Posts: 5 OS: Vista	No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device Man. I have been all over the web trying to fix this to no avail. I've got little red X at my speaker icon and when you scroll over it you get the following message "NO AUDIO OUTPUT DEVICE INSTALLED" -- Several "solutions" on the web say to go to control panel>Hardware and Sound>Device Manager>SOUND,VIDEO AND GAME CONTROLLER'' .... Problem is that Sound, Video and Game Controller DOES NOT EXIST, its not on the list. When this first started I was able to restart and it worked again...a day or so later it stopped again and restart did not work. So I did a system restore, that worked, when it happened again I tried that again several times and it did not work.... Very frustrating that Vista does an update and you lose you sound and they apparently aren't doing anything about it. I even went to the windows site and used "Fix It", which was able to locate my sound card but could not fix the issue...Updating the driver does not work either...when I do it says that I don't have a sound card installed.... I have been on several other tech sites and forums and it seems the people have one answer which is going to Sound, Video, and Game Controller and Scanning for Hardware Changes and/or updating the driver...This will not work because the Sound, Video, and Game Controller does not exist. This is an intermittent problem...if I restart sometimes it comes back and the sound will work for days, then all of a sudden, even without a restart it goes away again. I am convinced that it is not a hardware issue. Many people have this same problem and so far I have not found one help site that addresses the problem...... Here's hoping! Thanks in advance for your help. Computer- Compaq Presarion F700, Windows Vista SP1, Sound Card- Conexant high definition smartaudio 221. Last edited by pastorerik; 09-22-2009 at 08:45 AM. Reason: need to add my comp info.

09-22-2009, 09:50 AM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,162 OS: vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device hi and welcome to TSF here is compaq's troubleshooting page for sound issues maybe something there will help http://h10025.www1.hp.com/ewfrf/wc/d...636382&lang=en __________________

09-22-2009, 07:17 PM	#3 (permalink)
pastorerik Registered User Join Date: Sep 2009 Posts: 5 OS: Vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device Thank you for your reply. I checked and tried everything I could find on the HP website.... I even did an audio test which failed and it said I have no driver...So i downloaded the driver and tried to install...and of course it failed and the error was that I have no sound card!

09-23-2009, 08:43 AM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,162 OS: vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device hi i have to wonder if your card is at fault or the port it is attached to,can you test the card in another machine __________________

09-24-2009, 04:53 AM	#5 (permalink)
pastorerik Registered User Join Date: Sep 2009 Posts: 5 OS: Vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device I believe its built in to the motherboard, its a laptop. I looked into it and it will take a LOT of disassembly just to get through it. With the on again off again nature of this problem it certainly seems to point to a bad sound card or at least a bad connection. I ordered a usb audio adaptor, with that I should be able to bypass the problem...at least I can use my headphones then. There are a lot of people with this exact problem, that is why I am thinking its a software issue. I am at a loss. Thanks for your help.

10-11-2009, 05:38 PM	#6 (permalink)
pubfun Registered User Join Date: Oct 2009 Posts: 1 OS: Vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device I have the exact same problem and the same computer as well. Im only 15 and use my computer primarily for games, and i want this problem resolved BADLY. I have spent a solid 8hrs trying to fix this by doing everything i found on the problem but to no avail, please PLEASE help us.

10-12-2009, 06:47 AM	#7 (permalink)
pastorerik Registered User Join Date: Sep 2009 Posts: 5 OS: Vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device Pubfun: Yeah, gaming with no sound=no fun... I ordered a usb sound adaptor on ebay for 7-8 bucks including shipping, plugged it in and and it works with my mic and headphones for gaming. Not a solution exactly, when the usb sound device is not plugged in I have the same intermittent problem. Maybe it is the soundcards themselves or a bad connection. To get to the factory installed soundcard you pretty much have to completely disassemble the whold machine...I am not doing that. This is the one that I bought and no doubt the seller has more of them. At least you can get a look at it to see what it looks like...usb with a headphone and mic jack is all. Here is the link http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140336416870&ssPageName=STRK:MEWNX:IT Hope that helps you.

10-12-2009, 07:58 AM	#8 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,162 OS: vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device Hi have either of you tried downloading the driver and installing it through device manager.then when the wizard starts choose the second option and point windows to the downloaded driver __________________

10-13-2009, 03:46 PM	#9 (permalink)
pastorerik Registered User Join Date: Sep 2009 Posts: 5 OS: Vista	Re: No Audio Output Device Installed - No Sound,Video, Game Controller Tab in Device joeten, thanks for the advice... I have not done what you suggested. I did check the driver and it says that it is up to date. I will try it. Could you post step by step instructions just to be sure. Lately the soundcard has not worked at all and when I try to install the driver it just says no device found so I am not sure how thats going to work. I guess I can download it and then install thru device manager if and when it turns up again... Wow what a strange problem.