Acer Extensa 5620 No boot

Call_Me_Bob · 09-07-2009, 02:55 PM

My Acer is about 1 1/2 years old and I have had no problems up until now. When I turn the laptop on the usual lights come on and blink and do their thing. The dvd drive light comes on and then the hard drive "clicks" and the boot process starts over. The other problem is nothing comes on the screen, it stays totally blank and black. I have been building desktops since I was 9 but laptops are a whole new world for me. I removed the hard drive and it interfaces with my home computer just fine. Laptop specs are 1.66 core duo with 3gb ram integrated video of course, Vista, 160gb Toshiba hdd. Not sure what else you would need to know.

Help me Obi Wan Kenobi you are my only hope!

**TriggerFinger** · 09-07-2009, 03:55 PM

Have you tried your laptop hooked up to an external monitor?

Call_Me_Bob · 09-07-2009, 05:07 PM

Yes sir I sure did both the VGA connection and the S-Video port same results. If the notebook is not plugged in it will go through two times trying to boot then turn itself off. Sorry should have mentioned that earlier.

**TriggerFinger** · 09-08-2009, 07:55 PM

Two things come to mind...

First on the booting process... if it boots then starts over then there could be a problem with the Windows installation. Yes, HDD could still be good... reason why you were able to access when you used it in another computer. Try booting into BIOS settings alone (try with HDD removed). If boot up to BIOS settings behaves like the one you described there must be something wrong with your motherboard.

Second is the screen... if it blanks out even before Windows starts then it could be LCD or video card/chip or motherboard. Try booting into BIOS settings alone and see if it behaves the same.

Call_Me_Bob · 09-08-2009, 08:46 PM

Thanks for getting back to me. I will give this a try and see how it goes. :-)

Call_Me_Bob · 09-08-2009, 09:36 PM

Well I guess it must the motherboard or the video chip there is no difference when trying to boot with hdd removed. Screen still not coming up. I am tearing it all apart and checking each connection and seating to be sure nothing worked itself lose. thanks for your ideas.

**TriggerFinger** · 09-10-2009, 05:38 PM

Have you tried a good working RAM?

Call_Me_Bob · 09-17-2009, 01:31 AM

The ram seems to be fine it does the same exact thing when you have the ram in as when it is out

night_shift · 09-17-2009, 05:46 AM

Ive had experience of this.
This seems to happen a lot with Acers. After u have checked all ur connections try this- Remove the battery and disconnect ur power lead. Hold down the power button for about a minute and then connect the power lead and start the notebook. Has worked for some but not all. Not me. If this does not work, leave the notebook switched on and see if it will start by itself..... I had mine sit from between 5-40 mins once.
Have u ever updated the bios? Tell us more about ur laptop. Graphics chip dedicated or onboard etc. Then we will take it from there.

09-07-2009, 02:55 PM	#1 (permalink)
Call_Me_Bob Registered User Join Date: Sep 2009 Location: Oregon USA Posts: 5 OS: Notebook-Vista Desktop-XP Pro SP3	Acer Extensa 5620 No boot My Acer is about 1 1/2 years old and I have had no problems up until now. When I turn the laptop on the usual lights come on and blink and do their thing. The dvd drive light comes on and then the hard drive "clicks" and the boot process starts over. The other problem is nothing comes on the screen, it stays totally blank and black. I have been building desktops since I was 9 but laptops are a whole new world for me. I removed the hard drive and it interfaces with my home computer just fine. Laptop specs are 1.66 core duo with 3gb ram integrated video of course, Vista, 160gb Toshiba hdd. Not sure what else you would need to know. Help me Obi Wan Kenobi you are my only hope!

09-07-2009, 03:55 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Acer Extensa 5620 No boot Have you tried your laptop hooked up to an external monitor? __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

09-07-2009, 05:07 PM	#3 (permalink)
Call_Me_Bob Registered User Join Date: Sep 2009 Location: Oregon USA Posts: 5 OS: Notebook-Vista Desktop-XP Pro SP3	Re: Acer Extensa 5620 No boot Yes sir I sure did both the VGA connection and the S-Video port same results. If the notebook is not plugged in it will go through two times trying to boot then turn itself off. Sorry should have mentioned that earlier.

09-08-2009, 07:55 PM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Acer Extensa 5620 No boot Two things come to mind... First on the booting process... if it boots then starts over then there could be a problem with the Windows installation. Yes, HDD could still be good... reason why you were able to access when you used it in another computer. Try booting into BIOS settings alone (try with HDD removed). If boot up to BIOS settings behaves like the one you described there must be something wrong with your motherboard. Second is the screen... if it blanks out even before Windows starts then it could be LCD or video card/chip or motherboard. Try booting into BIOS settings alone and see if it behaves the same. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

09-08-2009, 08:46 PM	#5 (permalink)
Call_Me_Bob Registered User Join Date: Sep 2009 Location: Oregon USA Posts: 5 OS: Notebook-Vista Desktop-XP Pro SP3	Re: Acer Extensa 5620 No boot Thanks for getting back to me. I will give this a try and see how it goes. :-)

09-08-2009, 09:36 PM	#6 (permalink)
Call_Me_Bob Registered User Join Date: Sep 2009 Location: Oregon USA Posts: 5 OS: Notebook-Vista Desktop-XP Pro SP3	Re: Acer Extensa 5620 No boot Well I guess it must the motherboard or the video chip there is no difference when trying to boot with hdd removed. Screen still not coming up. I am tearing it all apart and checking each connection and seating to be sure nothing worked itself lose. thanks for your ideas.

09-10-2009, 05:38 PM	#7 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Acer Extensa 5620 No boot Have you tried a good working RAM? __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

09-17-2009, 01:31 AM	#8 (permalink)
Call_Me_Bob Registered User Join Date: Sep 2009 Location: Oregon USA Posts: 5 OS: Notebook-Vista Desktop-XP Pro SP3	Re: Acer Extensa 5620 No boot The ram seems to be fine it does the same exact thing when you have the ram in as when it is out

09-17-2009, 05:46 AM	#9 (permalink)
night_shift Registered User Join Date: Sep 2009 Location: UK Posts: 269 OS: Vista, XP Pro, Ubuntu	Re: Acer Extensa 5620 No boot Ive had experience of this. This seems to happen a lot with Acers. After u have checked all ur connections try this- Remove the battery and disconnect ur power lead. Hold down the power button for about a minute and then connect the power lead and start the notebook. Has worked for some but not all. Not me. If this does not work, leave the notebook switched on and see if it will start by itself..... I had mine sit from between 5-40 mins once. Have u ever updated the bios? Tell us more about ur laptop. Graphics chip dedicated or onboard etc. Then we will take it from there.