Gateway running vista

timspain · 07-22-2009, 03:27 AM

I have been having problems getting on line. Decided to uninstall an expired mcafee security. The computer worked perfectly. Left it to get a new security health check. The computer went into hibernation. It will now not reboot. Have tried running down battery. Mains only. Turning on hitting f11 and r but no response. Any help would be grateful.

Madcatz · 07-22-2009, 09:37 AM

i would suggest running a hard drive test on it, download the hard drive manufacturers diag test, burn it to a cd, and try booting your computer to that and run it, see what that finds out for you.

i'd also do the same thing for your memory, download and burn memtest86+ iso.

post the results of those back here and we can go from there.

timspain · 07-22-2009, 11:39 AM

I have downloaded the drivers put them in the cd. The cd is running but there is no change, how long shouold it take to see a difference.

Madcatz · 07-22-2009, 11:51 AM

did you mean tests instead of drivers? you want to run diagnostic tests on your computer to make sure the hardware is ok, if you did just download drivers, those won't really do anything for you at the moment.

you can download memtest86+ and a hard drive diagnostic from clicking the two links in my signature, get the bootable iso .zip from memtest, and then click on Drive Fitness Test, scroll down to the drive fitness test area and click on CD Image. burn those to its own disc and boot your computer to one and let it test it.

timspain · 07-23-2009, 06:31 AM

I have tried all three and I have no response. Just to qualify when I turn on the computer I dont get any response from the screen. the cd motor starts but I cant run any discs as the screen is totally dead.

Madcatz · 07-23-2009, 06:39 AM

try hooking it up to an external monitor and then power it on and see if that works.

if not, reseat your memory, take one dimm out (if you have two) and power on with only one, swap the memory, change slots. Try a memory dimm from another computer or brand new one.

Another thing to try, take out the battery, unplug the ac adapter from the computer, hold the power button down for 30 seconds, put the battery in, then plug the ac adapter back in.

timspain · 07-23-2009, 06:59 AM

I have tried the extenal monitor which is still blank. I have also tried the the power reboot. nada

Madcatz · 07-23-2009, 07:01 AM

give the memory a try then, laptops will power on but no display, and won't do anything with bad memory.

07-22-2009, 03:27 AM	#1 (permalink)
timspain Registered User Join Date: Jul 2009 Posts: 4 OS: vista	Gateway running vista I have been having problems getting on line. Decided to uninstall an expired mcafee security. The computer worked perfectly. Left it to get a new security health check. The computer went into hibernation. It will now not reboot. Have tried running down battery. Mains only. Turning on hitting f11 and r but no response. Any help would be grateful.

07-22-2009, 09:37 AM	#2 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: Gateway running vista i would suggest running a hard drive test on it, download the hard drive manufacturers diag test, burn it to a cd, and try booting your computer to that and run it, see what that finds out for you. i'd also do the same thing for your memory, download and burn memtest86+ iso. post the results of those back here and we can go from there. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

07-22-2009, 11:39 AM	#3 (permalink)
timspain Registered User Join Date: Jul 2009 Posts: 4 OS: vista	Re: Gateway running vista I have downloaded the drivers put them in the cd. The cd is running but there is no change, how long shouold it take to see a difference.

07-22-2009, 11:51 AM	#4 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: Gateway running vista did you mean tests instead of drivers? you want to run diagnostic tests on your computer to make sure the hardware is ok, if you did just download drivers, those won't really do anything for you at the moment. you can download memtest86+ and a hard drive diagnostic from clicking the two links in my signature, get the bootable iso .zip from memtest, and then click on Drive Fitness Test, scroll down to the drive fitness test area and click on CD Image. burn those to its own disc and boot your computer to one and let it test it. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

07-23-2009, 06:31 AM	#5 (permalink)
timspain Registered User Join Date: Jul 2009 Posts: 4 OS: vista	Re: Gateway running vista I have tried all three and I have no response. Just to qualify when I turn on the computer I dont get any response from the screen. the cd motor starts but I cant run any discs as the screen is totally dead.

07-23-2009, 06:39 AM	#6 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: Gateway running vista try hooking it up to an external monitor and then power it on and see if that works. if not, reseat your memory, take one dimm out (if you have two) and power on with only one, swap the memory, change slots. Try a memory dimm from another computer or brand new one. Another thing to try, take out the battery, unplug the ac adapter from the computer, hold the power button down for 30 seconds, put the battery in, then plug the ac adapter back in. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier

07-23-2009, 06:59 AM	#7 (permalink)
timspain Registered User Join Date: Jul 2009 Posts: 4 OS: vista	Re: Gateway running vista I have tried the extenal monitor which is still blank. I have also tried the the power reboot. nada

07-23-2009, 07:01 AM	#8 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: Gateway running vista give the memory a try then, laptops will power on but no display, and won't do anything with bad memory. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier