Laptop mouse won't work, and keyboard only works on one username

brittneylee · 07-21-2009, 09:53 PM

Plz help me, I am a college student and i bought my laptop about 3 months ago, i have a windows vista compaq laptop and the built in mouse is not working, only my usb wireless mouse works, and the keyboard only works on one username, plz help me i have a lot of school work to get done.
thank you

Madcatz · 07-22-2009, 09:53 AM

the touchpad may just be disabled, there is usually a keyboard button press or software that can enable and disable the touchpad. you can look in the device manager, under mice and pointing devices, make sure its enabled there and that it is there.

as for the keyboard, if you log on as a certain user, it works fine the entire time, and if you log on under a different user name it doesn't work at all? each user can have a different hardware profile, which can turn on and off different peices of hardware. Log onto a user that the keyboard doesn't work, look in the device manager and make sure they keyboard isn't disabled.

07-21-2009, 09:53 PM	#1 (permalink)
brittneylee Registered User Join Date: Jul 2009 Posts: 1 OS: windows vista compaq laptop	Laptop mouse won't work, and keyboard only works on one username Plz help me, I am a college student and i bought my laptop about 3 months ago, i have a windows vista compaq laptop and the built in mouse is not working, only my usb wireless mouse works, and the keyboard only works on one username, plz help me i have a lot of school work to get done. thank you

07-22-2009, 09:53 AM	#2 (permalink)
Madcatz Tech Hardware Team Join Date: Apr 2008 Location: Ann Arbor, MI Posts: 1,389 OS: XP/7/Server 2008 My System	Re: Laptop mouse won't work, and keyboard only works on one username the touchpad may just be disabled, there is usually a keyboard button press or software that can enable and disable the touchpad. you can look in the device manager, under mice and pointing devices, make sure its enabled there and that it is there. as for the keyboard, if you log on as a certain user, it works fine the entire time, and if you log on under a different user name it doesn't work at all? each user can have a different hardware profile, which can turn on and off different peices of hardware. Log onto a user that the keyboard doesn't work, look in the device manager and make sure they keyboard isn't disabled. __________________ memtest86+ \| Hard Drive Diags \| Speed Fan \| Unknown Device Identifier