windows won't login

cid856 · 07-09-2009, 11:12 AM

okay so here's my problem; my laptop froze when i rebooted it, I entered my password and tried to login it told me it was loading my personal settings and froze. I was able to login to safe mode but it wouldn't load the 'last known settings' option. I've checked for viruses in safe mode but didn't find any so its probably a hardware problem. I'm running XP home edition on a Dell Inspiron.

dai · 07-09-2009, 11:22 AM

d/load and run the h/drive makers diagnostic utility on the h/drive

http://www.tacktech.com/display.cfm?ttid=287

if it comes up clear run

chkdsk /r

cid856 · 07-09-2009, 01:15 PM

thanks dai, I ran it and it said that no hard drive was identified. So I think I'm going to need some heavy duty advice either on what may be wrong or where to go toget this sort of thing fixed

dai · 07-09-2009, 07:58 PM

do you have the dell diagnostic on the laptop

cid856 · 07-10-2009, 02:37 PM

no i don't

dai · 07-10-2009, 09:08 PM

check if you can see the h/drive listed in the bios

pull the drive out and put it back if it's not detected it sounds like it has died

cid856 · 07-11-2009, 02:27 PM

thanks I'll give that a try.

right i pulled it but the problem is persisting

dai · 07-16-2009, 12:20 AM

booting up the laptop
hold down the power and fn key at the same time and see if the diagnostic utility kicks in from the hidden partition

http://support.euro.dell.com/support...02/tools00.htm

cid856 · 07-18-2009, 12:21 PM

that didn't work either. i'll post the error messages from the diagnostic when i get back home, but what would you recomend as far as replacing the hard drive.

dai · 07-18-2009, 07:40 PM

when you tap f8 when booting do any of the options work

cid856 · 07-26-2009, 03:56 PM

only the safe mode options work.

07-09-2009, 11:12 AM	#1 (permalink)
cid856 Registered User Join Date: Jul 2009 Posts: 6 OS: XP home	windows won't login okay so here's my problem; my laptop froze when i rebooted it, I entered my password and tried to login it told me it was loading my personal settings and froze. I was able to login to safe mode but it wouldn't load the 'last known settings' option. I've checked for viruses in safe mode but didn't find any so its probably a hardware problem. I'm running XP home edition on a Dell Inspiron.

07-09-2009, 11:22 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: windows won't login d/load and run the h/drive makers diagnostic utility on the h/drive http://www.tacktech.com/display.cfm?ttid=287 if it comes up clear run chkdsk /r __________________

07-09-2009, 01:15 PM	#3 (permalink)
cid856 Registered User Join Date: Jul 2009 Posts: 6 OS: XP home	Re: windows won't login thanks dai, I ran it and it said that no hard drive was identified. So I think I'm going to need some heavy duty advice either on what may be wrong or where to go toget this sort of thing fixed

07-09-2009, 07:58 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: windows won't login do you have the dell diagnostic on the laptop __________________

07-10-2009, 02:37 PM	#5 (permalink)
cid856 Registered User Join Date: Jul 2009 Posts: 6 OS: XP home	Re: windows won't login no i don't

07-10-2009, 09:08 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: windows won't login check if you can see the h/drive listed in the bios pull the drive out and put it back if it's not detected it sounds like it has died __________________

07-11-2009, 02:27 PM	#7 (permalink)
cid856 Registered User Join Date: Jul 2009 Posts: 6 OS: XP home	thanks I'll give that a try. right i pulled it but the problem is persisting Last edited by dai; 07-16-2009 at 12:09 AM.

07-16-2009, 12:20 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: windows won't login booting up the laptop hold down the power and fn key at the same time and see if the diagnostic utility kicks in from the hidden partition http://support.euro.dell.com/support...02/tools00.htm __________________

07-18-2009, 12:21 PM	#9 (permalink)
cid856 Registered User Join Date: Jul 2009 Posts: 6 OS: XP home	Re: windows won't login that didn't work either. i'll post the error messages from the diagnostic when i get back home, but what would you recomend as far as replacing the hard drive.

07-18-2009, 07:40 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: windows won't login when you tap f8 when booting do any of the options work __________________

07-26-2009, 03:56 PM	#11 (permalink)
cid856 Registered User Join Date: Jul 2009 Posts: 6 OS: XP home	Re: windows won't login only the safe mode options work.