Problems since restoring to factory settings

jobo125 · 07-08-2009, 04:13 PM

We've recently had our laptop restored to factory settings (supposedly). Since then we are unable to use Adobe files or Itunes files. Adobe and Itunes show on 'add or remove programs' but when we go to uninstall it says that it cannot locate the files. We cannot download itunes or adobe either as it says that the files already exist on our computer - can anyone advise how we overcome this?

IOBeans · 07-08-2009, 04:24 PM

as for the adobe files, i am assuming you mean .pdf files and flash files. You can try alternatives to the adobe program, such as foxit reader or perfect pdf. As for the Itunes problem, try other media programs, such as winamp or anapod explorer.

**atavist** · 07-08-2009, 04:38 PM

try windows installer cleanup utility

remove both Adobe and iTunes through there. try again.

**spike2me** · 07-08-2009, 06:02 PM

You can also use the Revo uninstaller to uninstall the programs and reinstall them later.

dai · 07-08-2009, 10:33 PM

when you restore to factory settings,anything you installed after getting the laptop has to be reinstalled

07-08-2009, 04:13 PM	#1 (permalink)
jobo125 Registered User Join Date: Jul 2009 Posts: 1 OS: XP	Problems since restoring to factory settings We've recently had our laptop restored to factory settings (supposedly). Since then we are unable to use Adobe files or Itunes files. Adobe and Itunes show on 'add or remove programs' but when we go to uninstall it says that it cannot locate the files. We cannot download itunes or adobe either as it says that the files already exist on our computer - can anyone advise how we overcome this?

07-08-2009, 04:24 PM	#2 (permalink)
IOBeans Registered User Join Date: Jul 2009 Posts: 5 OS: xp sp 2	Re: Problems since restoring to factory settings as for the adobe files, i am assuming you mean .pdf files and flash files. You can try alternatives to the adobe program, such as foxit reader or perfect pdf. As for the Itunes problem, try other media programs, such as winamp or anapod explorer.

07-08-2009, 04:38 PM	#3 (permalink)
atavist TSF Enthusiast Join Date: Jul 2009 Posts: 582 OS: XP Pro x64	Re: Problems since restoring to factory settings try windows installer cleanup utility remove both Adobe and iTunes through there. try again.

07-08-2009, 06:02 PM	#4 (permalink)
spike2me TSF Enthusiast Join Date: Apr 2009 Location: Los Angeles Posts: 2,643 OS: XP SP3, Vista SP2, Windows7	Re: Problems since restoring to factory settings You can also use the Revo uninstaller to uninstall the programs and reinstall them later. __________________ Spike Baron A Plus, MCSE, MCAS (office 2007) MOUS, CNA

07-08-2009, 10:33 PM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,588 OS: win 7 32x 64x rtm	Re: Problems since restoring to factory settings when you restore to factory settings,anything you installed after getting the laptop has to be reinstalled __________________