Acer eRecovery Problems

redstorm3265 · 06-25-2009, 02:31 AM

Hi,
I had to reinstall windows because for some reason my antivirus (bitdefender antivirus 2009) detected trojans in the Windows Vista Home Premium X32 service pack 2 update and so when it went to install he update, even though my bit blocked some of the files included in it, when it went to go to stage 3/3 (after reboot) it kept telling me windows failed to start and suggested startup manager or something like that, forgot what it was called. Anyways when I reinstalled windows and downloaded all the correct software from Acers site when I installed eRecovery and tried to run it, it doesnt show up in the framework and when I go to the start menu it would say that shortcut was invalided and ask me if I wanted to delete it. How do I get it to work?

dai · 06-25-2009, 03:26 AM

Laptop Recovery Instructions

redstorm3265 · 06-25-2009, 11:11 AM

I have already tried that and it does nothing but stop the bios load up process, at the bottom there's a bar that shows the progress of bios loading but when i press and hold alt+f10 it just stops or freezes and no matter how long I hold it nothing different pops up and the only option it shows is <F2> for settings.

**kodi** · 06-25-2009, 05:37 PM

Did you delete the hidden recovery partition by mistake?
Check in disc management and see if it is still there.

redstorm3265 · 06-25-2009, 08:38 PM

I don't think so, here's what it shows. One time I had to use the windows installation disc and looked for drivers to load it showed a partition named PQSERVICE or something like that, could that be it?

lol opps i forgot to attatch the image.

dai · 06-26-2009, 08:52 AM

9.76g is about the right size for it

redstorm3265 · 06-26-2009, 10:32 AM

umm well what do I do now since the alt+f10 thing wont work?

**kodi** · 06-26-2009, 03:53 PM

Do any of the 'F' Keys work (Try the F2 option), if they don't have you another Keyboard you can try?

redstorm3265 · 06-26-2009, 04:13 PM

yes my F keys do work, another way i can tell is every time you press and hold a key the load bar at the bottom stops loading when you press it. but yes the F2 option does work.

**kodi** · 06-26-2009, 05:49 PM

Correct me if I am wrong but you have windows installed with all the drivers and it is working.
Why are you trying to run eRecovery when all it will do is install windows with the basic drivers and no updates which you have already done?
Have you have backed up your system to removable media and want to restore it from there?

redstorm3265 · 06-26-2009, 07:45 PM

I do but I want it the way i bought it, I reinstalled windows, but when I did I had to download like a million drivers for my WLAN and now it says it dell mini card when it should be broadcom. I just want to restore it to its original state.

**kodi** · 06-26-2009, 08:21 PM

Download the correct driver from acer or even from broadcom and save to your desktop.
Go to device manager and remove wlan
Reboot and see if if installs the correct one if not try to force it to accept the drivers you saved.
If you are missing any other drivers please post back with the exact model of your laptop

redstorm3265 · 06-26-2009, 08:25 PM

but heres the deal, when i search for drivers ( when I was looking for them ) it never found them and I didnt know where exactly to search for them so I just searched C:\ and it found this dell one, I dont want to undo it and mess up my Wireless again.

**kodi** · 06-26-2009, 08:33 PM

Post the FULL model number of your laptop and we will get the correct drivers for the wlan

redstorm3265 · 06-26-2009, 08:44 PM

I have already got all drivers downloaded from acers website but here it is S\N: LXAL70X0438200415D2513

**kodi** · 06-26-2009, 09:23 PM

Sorry but do not need the serial#want model# E.G. Aspire 5570AWXMi

redstorm3265 · 06-26-2009, 09:31 PM

opps sorry, Umm it doesnt show any model number that i can see but it is Acer Aspire 7420Z series then it says Model No. Z01 also another label says Aspire 4720-4538

**kodi** · 06-27-2009, 12:03 AM

Drivers available Here.

Navigate till you get to here and it is the second from the Bottom

redstorm3265 · 06-27-2009, 12:12 AM

oh hey I just found out something about the hidden partition, it says it has 100% free space, look for your self. Also How do I get it to install the broadcom instead of dell?

**kodi** · 06-27-2009, 12:54 AM

My Wife's Acer is showing the same.
Go to start/control panel/device manager/network adapters and click on the arrow on the left to expand it, right click on the Wlan and left click on Uninstall. Reboot your computer and it should find the adapter and install it.
Post back if it installs the wrong drivers.

06-25-2009, 02:31 AM	#1 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Acer eRecovery Problems Hi, I had to reinstall windows because for some reason my antivirus (bitdefender antivirus 2009) detected trojans in the Windows Vista Home Premium X32 service pack 2 update and so when it went to install he update, even though my bit blocked some of the files included in it, when it went to go to stage 3/3 (after reboot) it kept telling me windows failed to start and suggested startup manager or something like that, forgot what it was called. Anyways when I reinstalled windows and downloaded all the correct software from Acers site when I installed eRecovery and tried to run it, it doesnt show up in the framework and when I go to the start menu it would say that shortcut was invalided and ask me if I wanted to delete it. How do I get it to work? Last edited by redstorm3265; 06-25-2009 at 02:43 AM.

06-25-2009, 03:26 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,699 OS: win 7 32x 64x rtm	Re: Acer eRecovery Problems Laptop Recovery Instructions __________________

06-25-2009, 11:11 AM	#3 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems I have already tried that and it does nothing but stop the bios load up process, at the bottom there's a bar that shows the progress of bios loading but when i press and hold alt+f10 it just stops or freezes and no matter how long I hold it nothing different pops up and the only option it shows is <F2> for settings.

06-25-2009, 05:37 PM	#4 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems Did you delete the hidden recovery partition by mistake? Check in disc management and see if it is still there. __________________ Brian

06-26-2009, 08:52 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,699 OS: win 7 32x 64x rtm	Re: Acer eRecovery Problems 9.76g is about the right size for it __________________

06-26-2009, 10:32 AM	#7 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems umm well what do I do now since the alt+f10 thing wont work?

06-26-2009, 03:53 PM	#8 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems Do any of the 'F' Keys work (Try the F2 option), if they don't have you another Keyboard you can try? __________________ Brian

06-26-2009, 04:13 PM	#9 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems yes my F keys do work, another way i can tell is every time you press and hold a key the load bar at the bottom stops loading when you press it. but yes the F2 option does work.

06-26-2009, 05:49 PM	#10 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems Correct me if I am wrong but you have windows installed with all the drivers and it is working. Why are you trying to run eRecovery when all it will do is install windows with the basic drivers and no updates which you have already done? Have you have backed up your system to removable media and want to restore it from there? __________________ Brian

06-26-2009, 07:45 PM	#11 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems I do but I want it the way i bought it, I reinstalled windows, but when I did I had to download like a million drivers for my WLAN and now it says it dell mini card when it should be broadcom. I just want to restore it to its original state.

06-26-2009, 08:21 PM	#12 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems Download the correct driver from acer or even from broadcom and save to your desktop. Go to device manager and remove wlan Reboot and see if if installs the correct one if not try to force it to accept the drivers you saved. If you are missing any other drivers please post back with the exact model of your laptop __________________ Brian

06-26-2009, 08:25 PM	#13 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems but heres the deal, when i search for drivers ( when I was looking for them ) it never found them and I didnt know where exactly to search for them so I just searched C:\ and it found this dell one, I dont want to undo it and mess up my Wireless again.

06-26-2009, 08:33 PM	#14 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems Post the FULL model number of your laptop and we will get the correct drivers for the wlan __________________ Brian

06-26-2009, 08:44 PM	#15 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems I have already got all drivers downloaded from acers website but here it is S\N: LXAL70X0438200415D2513 Last edited by redstorm3265; 06-26-2009 at 08:46 PM.

06-26-2009, 09:23 PM	#16 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems Sorry but do not need the serial#want model# E.G. Aspire 5570AWXMi __________________ Brian

06-26-2009, 09:31 PM	#17 (permalink)
redstorm3265 Registered User Join Date: Feb 2008 Location: Galveston, Texas Posts: 24 OS: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)	Re: Acer eRecovery Problems opps sorry, Umm it doesnt show any model number that i can see but it is Acer Aspire 7420Z series then it says Model No. Z01 also another label says Aspire 4720-4538

06-27-2009, 12:54 AM	#20 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 7,405 OS: Windows 7-Ultimate 64 Bit My System	Re: Acer eRecovery Problems My Wife's Acer is showing the same. Go to start/control panel/device manager/network adapters and click on the arrow on the left to expand it, right click on the Wlan and left click on Uninstall. Reboot your computer and it should find the adapter and install it. Post back if it installs the wrong drivers. __________________ Brian