Acer Aspire 6930G - Sound problem

aaaaa2 · 06-09-2009, 09:49 AM

Hi,

This is my first post here so I will present myself and explain what my problem is exaclty.
My name is Axel, I am a french graphics student ( in a college in england
I bought this laptop about 10 days ago.
Acer Aspire 6930g :
-Windows Vista
-Intel Core2 Duo processor P7450, 2.13 Ghz
-4 GB DDR2
-Nvidia Geforce 9600M 1GB
-320 GB HDD
-16"
-Gorgeous laptop .. lol love it

It had a few sound problems ( not that annoying but I'd rather get rid of them ^^ ) with my subwoofer, now and again it did some annoying sound like grzzzz when it went to the bass. I had to change the sound to the normal settings, then go back to the high definition sound. ( the one with 6 or 7 different "speakers", instead of the normal stereo one which has only 2, Left and Right. )
Sometimes, my music stopped playing "problems with the audio card" or something.

So I decided to get rid of those problems by installing the latest ( i think ) realtek audio driver.
After the installation, i realised that :
1. The sound didn't work anymore AT ALL
2. When I went in that audio sound properties, it only showed me the stereo, and I can't see the 2nd one which had a better sound quality ( more speakers, more 3d sound .. )

Anyway, I just would like to know if the weird noise coming from the subwoofer is a big problem, and if I should get it back to the shop, or if it's only a driver problem.
And I also would like to know how to get my sound back, and my high quality + subwoofer aswell.

Thanks.
Peacee

joeten · 06-09-2009, 12:20 PM

hi you can try rolling back the driver in device manager or use system restore to before you installed the driver

aaaaa2 · 06-09-2009, 01:12 PM

Update : the sound works, but it's not high definition and I think the tuba isn't working ...

I have no recovery points since I only had it a few days ago, plus it wasn't working properly before, and i don't it to work just sometimes, I want it to work perfectly since I payed 600 $ for it, and I'm a student ..

joeten · 06-10-2009, 07:14 AM

hi if you dont have to much on it yet save it and use the recovery partition to reset to factory condition usually alt and F10 alternately you could contact acer for their help

aaaaa2 · 06-11-2009, 04:33 AM

Hi, i found the solution for my problem. Thanks for your help though.

If it can help anyone, to get the original driver back, ( which is better than the last one, for my laptop atleast ) uninstall the driver from Device Manager, then go to Empowering Technology , e-recovery, click on Restore, then Drivers and applications, content window opens.
click on contents, go down the list to Realtek HD audio and click install. I had roughly the same problem. If u don't uninstall from Device Manager first of all and go directly to
eRecovery it will probably install only the Microsoft HD Audio.

Thanks again.
Goodbye.

joeten · 06-12-2009, 03:07 AM

hi your welcome and thank you for posting your fix it may help others with this issue

06-09-2009, 09:49 AM	#1 (permalink)
aaaaa2 Registered User Join Date: Jan 2009 Posts: 3 OS: XP	Acer Aspire 6930G - Sound problem Hi, This is my first post here so I will present myself and explain what my problem is exaclty. My name is Axel, I am a french graphics student ( in a college in england I bought this laptop about 10 days ago. Acer Aspire 6930g : -Windows Vista -Intel Core2 Duo processor P7450, 2.13 Ghz -4 GB DDR2 -Nvidia Geforce 9600M 1GB -320 GB HDD -16" -Gorgeous laptop .. lol love it It had a few sound problems ( not that annoying but I'd rather get rid of them ^^ ) with my subwoofer, now and again it did some annoying sound like grzzzz when it went to the bass. I had to change the sound to the normal settings, then go back to the high definition sound. ( the one with 6 or 7 different "speakers", instead of the normal stereo one which has only 2, Left and Right. ) Sometimes, my music stopped playing "problems with the audio card" or something. So I decided to get rid of those problems by installing the latest ( i think ) realtek audio driver. After the installation, i realised that : 1. The sound didn't work anymore AT ALL 2. When I went in that audio sound properties, it only showed me the stereo, and I can't see the 2nd one which had a better sound quality ( more speakers, more 3d sound .. ) Anyway, I just would like to know if the weird noise coming from the subwoofer is a big problem, and if I should get it back to the shop, or if it's only a driver problem. And I also would like to know how to get my sound back, and my high quality + subwoofer aswell. Thanks. Peacee

06-09-2009, 12:20 PM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,216 OS: vista	Re: Acer Aspire 6930G - Sound problem hi you can try rolling back the driver in device manager or use system restore to before you installed the driver __________________

06-09-2009, 01:12 PM	#3 (permalink)
aaaaa2 Registered User Join Date: Jan 2009 Posts: 3 OS: XP	Re: Acer Aspire 6930G - Sound problem Update : the sound works, but it's not high definition and I think the tuba isn't working ... I have no recovery points since I only had it a few days ago, plus it wasn't working properly before, and i don't it to work just sometimes, I want it to work perfectly since I payed 600 $ for it, and I'm a student ..

06-10-2009, 07:14 AM	#4 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,216 OS: vista	Re: Acer Aspire 6930G - Sound problem hi if you dont have to much on it yet save it and use the recovery partition to reset to factory condition usually alt and F10 alternately you could contact acer for their help __________________

06-11-2009, 04:33 AM	#5 (permalink)
aaaaa2 Registered User Join Date: Jan 2009 Posts: 3 OS: XP	Re: Acer Aspire 6930G - Sound problem Hi, i found the solution for my problem. Thanks for your help though. If it can help anyone, to get the original driver back, ( which is better than the last one, for my laptop atleast ) uninstall the driver from Device Manager, then go to Empowering Technology , e-recovery, click on Restore, then Drivers and applications, content window opens. click on contents, go down the list to Realtek HD audio and click install. I had roughly the same problem. If u don't uninstall from Device Manager first of all and go directly to eRecovery it will probably install only the Microsoft HD Audio. Thanks again. Goodbye.

06-12-2009, 03:07 AM	#6 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,216 OS: vista	Re: Acer Aspire 6930G - Sound problem hi your welcome and thank you for posting your fix it may help others with this issue __________________