New hp laptop, 2 minorish problems

Tnesper · 06-08-2009, 04:17 PM

Hey all,

I'm having a problems with my new hp laptop for work that I was hoping I could get some help with.

I am currently running Windows Vista SP1.

I am trying to link my bluetooth mouse with the built in bluetooth in the laptop but I'm having the following problem.

When I go to control panel --> Bluetooth Devices --> Add Wireless Device it is unable to find the mouse (yes the mouse is in discovery mode).
When I try to go into Bluetooth settings and check the box "Allow Bluetooth Devices to find this computer" I get the following error
"An error occured while Windows was saving your settings. The bluetooth device might be unplugged. The following settings were not saved. Discoverability settings. Connection settings."

Any ideas on what the problem is with that?

On a quick side note, does anyone know how to get rid of the annoying check boxes that show up in the top left of all icons?

Thanks for any help.

Side not, I know this laptop comes with bluetooth. Its an hp Pavillion dv7-1245dx and everything online and from the guy at the store says it comes with bluetooth. It has the bluetooth settings in the control panel even.

But in the device manager there are no bluetooth devices listed.

usasma · 06-09-2009, 05:24 AM

I would suggest reinstalling the BlueTooth drivers, but a search of the HP site for that model doesn't list them.

This page doesn't list Bluetooth for that system: http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3860630

Does your system have this product number?: NB231UA#ABA

Was this a special purchase for the office or a custom built/configured system?

Tnesper · 06-09-2009, 09:06 AM

It was a purchase for the office, and you're right, it doesn't show it as having bluetooth. My understanding was that the bluetooth settings in control panel don't show up unless you do(and the sales man said it came with bluetooth), but I guess I was mistaken.

Thanks.

usasma · 06-09-2009, 09:17 AM

Bluetooth shouldn't show up unless someone has installed a Bluetooth stack on the system.
In that case you'd need a dongle/plug (it's really just a Bluetooth receiver) to attach a Bluetooth device (the mouse should have come with one).

06-08-2009, 04:17 PM	#1 (permalink)
Tnesper Registered User Join Date: Feb 2007 Posts: 15 OS: Vista 32	Hey all, I'm having a problems with my new hp laptop for work that I was hoping I could get some help with. I am currently running Windows Vista SP1. I am trying to link my bluetooth mouse with the built in bluetooth in the laptop but I'm having the following problem. When I go to control panel --> Bluetooth Devices --> Add Wireless Device it is unable to find the mouse (yes the mouse is in discovery mode). When I try to go into Bluetooth settings and check the box "Allow Bluetooth Devices to find this computer" I get the following error "An error occured while Windows was saving your settings. The bluetooth device might be unplugged. The following settings were not saved. Discoverability settings. Connection settings." Any ideas on what the problem is with that? On a quick side note, does anyone know how to get rid of the annoying check boxes that show up in the top left of all icons? Thanks for any help. Side not, I know this laptop comes with bluetooth. Its an hp Pavillion dv7-1245dx and everything online and from the guy at the store says it comes with bluetooth. It has the bluetooth settings in the control panel even. But in the device manager there are no bluetooth devices listed. Last edited by dai; 06-09-2009 at 09:58 AM.

06-09-2009, 05:24 AM	#2 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,724 OS: Vista (x64); Win7 (x32 & x64)	Re: New hp laptop, 2 minorish problems I would suggest reinstalling the BlueTooth drivers, but a search of the HP site for that model doesn't list them. This page doesn't list Bluetooth for that system: http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3860630 Does your system have this product number?: NB231UA#ABA Was this a special purchase for the office or a custom built/configured system? __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM. Last edited by usasma; 06-09-2009 at 05:31 AM.

06-09-2009, 09:06 AM	#3 (permalink)
Tnesper Registered User Join Date: Feb 2007 Posts: 15 OS: Vista 32	Re: New hp laptop, 2 minorish problems It was a purchase for the office, and you're right, it doesn't show it as having bluetooth. My understanding was that the bluetooth settings in control panel don't show up unless you do(and the sales man said it came with bluetooth), but I guess I was mistaken. Thanks.

06-09-2009, 09:17 AM	#4 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,724 OS: Vista (x64); Win7 (x32 & x64)	Re: New hp laptop, 2 minorish problems Bluetooth shouldn't show up unless someone has installed a Bluetooth stack on the system. In that case you'd need a dongle/plug (it's really just a Bluetooth receiver) to attach a Bluetooth device (the mouse should have come with one). __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.