Toshiba Tecra keeps shutting down[MOVED FROM WINDOWS]

ebowman · 05-11-2009, 02:56 PM

I have a new Toshiba Techra running XP SP 3. If the system is left idle for 30 or more minutes it will let you log in, then says "Saving system settings" and hangs. I went into the Toshiba control panel for power settings and disabled Stand by and Hibernate for AC and battery input, but the problem continues.

I called Toshiba tech support and they said the problem was caused by the wireless optical mouse, but I had the same problem with a directly attached trackball mouse. We checked for new drivers on the Toshiba web site, but the ones installed are the latest.

**CCT** · 05-11-2009, 03:09 PM

So, 'If the system is left idle for 30 or more minutes' means that you have left it idle for 25 minutes and no problems?

**spike2me** · 05-11-2009, 03:09 PM

Sounds like it is overheating or there is a problem with the battery. Remove the battery and try running it with just the power adapter attached and see if the problem continues. If so, blow out the fans with compressed air and get a laptop cooler.

**TriggerFinger** · 05-11-2009, 10:45 PM

I also suggest you run diagnostics for HDD and RAM. Also check for any BIOS update that could be a fix for this specific problem.

05-11-2009, 02:56 PM	#1 (permalink)
ebowman Registered User Join Date: May 2009 Posts: 1 OS: XP	Toshiba Tecra keeps shutting down[MOVED FROM WINDOWS] I have a new Toshiba Techra running XP SP 3. If the system is left idle for 30 or more minutes it will let you log in, then says "Saving system settings" and hangs. I went into the Toshiba control panel for power settings and disabled Stand by and Hibernate for AC and battery input, but the problem continues. I called Toshiba tech support and they said the problem was caused by the wireless optical mouse, but I had the same problem with a directly attached trackball mouse. We checked for new drivers on the Toshiba web site, but the ones installed are the latest.

05-11-2009, 03:09 PM	#2 (permalink)
CCT Helper Join Date: Mar 2009 Location: Canada Posts: 1,869 OS: XP SP3, XP Pro SP3, Vista Home Basic SP2	Re: Toshiba Tecra keeps shutting down So, 'If the system is left idle for 30 or more minutes' means that you have left it idle for 25 minutes and no problems? __________________ ..... caveat utilitor

05-11-2009, 03:09 PM	#3 (permalink)
spike2me TSF Enthusiast Join Date: Apr 2009 Location: Los Angeles Posts: 2,676 OS: XP SP3, Vista SP2, Windows7	Re: Toshiba Tecra keeps shutting down Sounds like it is overheating or there is a problem with the battery. Remove the battery and try running it with just the power adapter attached and see if the problem continues. If so, blow out the fans with compressed air and get a laptop cooler. __________________ Spike Baron A Plus, MCSE, MCAS (office 2007) MOUS, CNA

05-11-2009, 10:45 PM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,853 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Toshiba Tecra keeps shutting down[MOVED FROM WINDOWS] I also suggest you run diagnostics for HDD and RAM. Also check for any BIOS update that could be a fix for this specific problem. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE