Help trouble with HP laptop

deanofatz · 04-11-2009, 01:44 PM

Hi could anybody help, laptop wont detect external devices ie anything plugged into usb ports or sd cards. Cant even select a restore date this has only just started to happen. Any advice welcome, thank you.

eliang · 04-11-2009, 06:14 PM

Hi Deanofatz.....
Can u post alittle bit more info on ur hp laptop....
ie. model, year,operating system.....etc please and for starter....go to mycomputer right click go to properties, hardware, device manager and make sure u have nothing missing drivers, then u may also check u have all of microsoft netframework updates .....get it started....

thanks in advance
eliang

**TriggerFinger** · 04-11-2009, 09:07 PM

Is this a new install of operating system? Any recollection how and when this started? Have you checked the Device Manager on the status of these devices?

It would also help to include the exact model of your laptop.

Thanks.

deanofatz · 04-12-2009, 05:13 AM

Hi, thanks for getting back to me. Model HP Pavilion ze2000 XP. This error has only just happened about a week ago, sorry but we dont know alot about computers.

Also when switched on comes up with GOOGLE INSTALLER HAS ENCOUNTED A PROBLEM AND NEEDS TO CLOSE.

eliang · 04-12-2009, 09:12 AM

Hi deanofatz.....
Do u have a desktop computer ? and remove ur hard drive from ur laptop and see if it is sata (2 small black plugs) or ide (small pins)u may need a usb adapter to connect it to the desktop.....u can find cheap ide usb adapters to buy....if u get this far....i usually scan for spyware , virus
and malware first then check the disk ...ie right click on the drive that show up in my computer as ur drive, go to properties, click on disk cleanup then when this is complete delete the files that show up....click on tools then defrag the drive when that is finish go to "check now" it will need exclusive rights, so u will have to restart the desktop and do the check disk all over ....
If u cannot do this, i am sure u can read right here in the forum and find
help, its all about confidence.......try it u will like it........i am sure everyone has a different idea but usually virus is the culprit, hence why id remove the drive from the laptop so as to not have ur drive as the working drive...viruses don't like not been the master ................

Thanks in advance
eliang

**TriggerFinger** · 04-12-2009, 02:12 PM

Can you still boot and connect to the internet? If yes I suggest you run NOD32 AV online scan: http://www.eset.com/onlinescan/

Post back if problem remains so we can move this thread to Security Center section...

04-11-2009, 01:44 PM	#1 (permalink)
deanofatz Registered User Join Date: Apr 2009 Posts: 3 OS: xp	Help trouble with HP laptop Hi could anybody help, laptop wont detect external devices ie anything plugged into usb ports or sd cards. Cant even select a restore date this has only just started to happen. Any advice welcome, thank you.

04-11-2009, 06:14 PM	#2 (permalink)
eliang Registered User Join Date: Apr 2009 Posts: 21 OS: XP pro sp3	Re: Help trouble with HP laptop Hi Deanofatz..... Can u post alittle bit more info on ur hp laptop.... ie. model, year,operating system.....etc please and for starter....go to mycomputer right click go to properties, hardware, device manager and make sure u have nothing missing drivers, then u may also check u have all of microsoft netframework updates .....get it started.... thanks in advance eliang Last edited by eliang; 04-11-2009 at 06:16 PM.

04-11-2009, 09:07 PM	#3 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Help trouble with HP laptop Is this a new install of operating system? Any recollection how and when this started? Have you checked the Device Manager on the status of these devices? It would also help to include the exact model of your laptop. Thanks. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

04-12-2009, 05:13 AM	#4 (permalink)
deanofatz Registered User Join Date: Apr 2009 Posts: 3 OS: xp	Hi, thanks for getting back to me. Model HP Pavilion ze2000 XP. This error has only just happened about a week ago, sorry but we dont know alot about computers. Also when switched on comes up with GOOGLE INSTALLER HAS ENCOUNTED A PROBLEM AND NEEDS TO CLOSE. Last edited by dai; 04-12-2009 at 11:29 AM.

04-12-2009, 09:12 AM	#5 (permalink)
eliang Registered User Join Date: Apr 2009 Posts: 21 OS: XP pro sp3	Re: Help trouble with HP laptop Hi deanofatz..... Do u have a desktop computer ? and remove ur hard drive from ur laptop and see if it is sata (2 small black plugs) or ide (small pins)u may need a usb adapter to connect it to the desktop.....u can find cheap ide usb adapters to buy....if u get this far....i usually scan for spyware , virus and malware first then check the disk ...ie right click on the drive that show up in my computer as ur drive, go to properties, click on disk cleanup then when this is complete delete the files that show up....click on tools then defrag the drive when that is finish go to "check now" it will need exclusive rights, so u will have to restart the desktop and do the check disk all over .... If u cannot do this, i am sure u can read right here in the forum and find help, its all about confidence.......try it u will like it........i am sure everyone has a different idea but usually virus is the culprit, hence why id remove the drive from the laptop so as to not have ur drive as the working drive...viruses don't like not been the master ................ Thanks in advance eliang Last edited by eliang; 04-12-2009 at 09:16 AM.

04-12-2009, 02:12 PM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Help trouble with HP laptop Can you still boot and connect to the internet? If yes I suggest you run NOD32 AV online scan: http://www.eset.com/onlinescan/ Post back if problem remains so we can move this thread to Security Center section... __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE