windows does not recognise any device.!

SiLvErHuNk · 03-13-2009, 06:07 AM

i have a serious problem!
my windows doesnt recognise any usb devices that are connected to my laptop!
when i connect usb devices like mouse, psp, n73, external harddisk, windows doesnt recognise them and it says "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it
i tried to reformat my windows but it doesnt work

here is my device manager:

Mikhalkov · 03-13-2009, 06:20 AM

From what I've read, the problem seems to be with the system board. And since you've tried reformatting and the problem remains, it's most likely a hardware problem. If your laptop is still under warranty, you will probably need to have it repaired.

Edit: Another solution that seemed to work for some people was to buy a PCMCIA-USB card. You install this card into the PC slot on your laptop and get 2 or 4 USB ports.

SiLvErHuNk · 03-13-2009, 06:48 AM

Quote:

Originally Posted by Mikhalkov

From what I've read, the problem seems to be with the system board. And since you've tried reformatting and the problem remains, it's most likely a hardware problem. If your laptop is still under warranty, you will probably need to have it repaired.

Edit: Another solution that seemed to work for some people was to buy a PCMCIA-USB card. You install this card into the PC slot on your laptop and get 2 or 4 USB ports.

is there any other solution? can i buy that PCMCIA-USB to the market?
too but my warranty is over

EDIT: where to i connect that card to my laptop?

Mikhalkov · 03-13-2009, 06:52 AM

The simplest solution I've come across is getting a USB card. You can buy them online or any PC store would probably have them. They should only run you up 20$ or so.

SiLvErHuNk · 03-13-2009, 08:27 AM

Quote:

Originally Posted by Mikhalkov

The simplest solution I've come across is getting a USB card. You can buy them online or any PC store would probably have them. They should only run you up 20$ or so.

if buying the usb card is the only solution means that all my usb ports are useless now

thank you for your help.
i will buy that card.

**TriggerFinger** · 03-13-2009, 11:18 AM

Hi,

In the image you uploaded, SM Bus controller is marked yellow. May be it has something to do with the problem. Right-click on that device, select Properties, click on DETAILS tab and post back with the DEVICE INSTANCE ID.

SiLvErHuNk · 03-17-2009, 12:57 PM

Quote:

Originally Posted by TriggerFinger

Hi,

In the image you uploaded, SM Bus controller is marked yellow. May be it has something to do with the problem. Right-click on that device, select Properties, click on DETAILS tab and post back with the DEVICE INSTANCE ID.

here is it my device instance id:
PCI\VEN_1002&DEV_4372&SUBSYS_009F1025&REV_83\3&13C0B0C5&0&A0

**TriggerFinger** · 03-17-2009, 01:02 PM

Complete details of laptop please (brand/model number)...

SiLvErHuNk · 03-18-2009, 12:31 AM

Quote:

Originally Posted by TriggerFinger

Complete details of laptop please (brand/model number)...

acer
travelmate 5510
1gb ram
graphic by ATI radeon xpress 1100
AMD turion 64 x2 mobile technilogy TL-52
1.60 GHz
OS: windows xp sp3

**TriggerFinger** · 03-18-2009, 07:55 AM

Get the Properties of the device with yellow mark in Device Manager. What is the status of the device as shown on the General tab?

SiLvErHuNk · 03-18-2009, 11:03 AM

Quote:

Originally Posted by TriggerFinger

Get the Properties of the device with yellow mark in Device Manager. What is the status of the device as shown on the General tab?

The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.

**TriggerFinger** · 03-18-2009, 11:07 AM

Quote:

Originally Posted by SiLvErHuNk

The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.

Try the REINSTALL DRIVER.

Post back what happens.

EDIT:
If that does not help, d/load chipset driver from here: http://support.acer-euro.com/drivers...k/tm_5510.html

Install the chipset driver, reboot and check in Device Manager again.

SiLvErHuNk · 03-19-2009, 02:34 PM

Quote:

Originally Posted by TriggerFinger

Try the REINSTALL DRIVER.

Post back what happens.

EDIT:
If that does not help, d/load chipset driver from here: http://support.acer-euro.com/drivers...k/tm_5510.html

Install the chipset driver, reboot and check in Device Manager again.

i did what you said and the yellow mark in my device manager has disappeared but the usb ports still not working!.

anyway i bought the pcmia card and its working but i still want to solve the problem without using pcmcia card

**TriggerFinger** · 03-19-2009, 02:59 PM

Follow the steps here:
http://support.microsoft.com/kb/241257

In Device Manager again, click View and select Show Hidden Devices. Go thru the list of devices until you reach the USB part. Remove/Uninstall all the devices under Universal Bus Controller. Shutdown. Power ON the computer. Check in Device Manager if you have yellow/red/unknown devices. If you do, reboot. If not, test your USB port.

If still NO GO, check with laptop maker's website for any update in BIOS.

03-13-2009, 06:07 AM	#1 (permalink)
SiLvErHuNk Registered User Join Date: Feb 2009 Posts: 13 OS: windows vista business	windows does not recognise any device.! i have a serious problem! my windows doesnt recognise any usb devices that are connected to my laptop! when i connect usb devices like mouse, psp, n73, external harddisk, windows doesnt recognise them and it says "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it i tried to reformat my windows but it doesnt work here is my device manager:

03-13-2009, 06:20 AM	#2 (permalink)
Mikhalkov Tech Hardware Team Join Date: Jan 2009 Location: Atlanta, GA Posts: 415 OS: Windows XP SP3	Re: windows does not recognise any device.! From what I've read, the problem seems to be with the system board. And since you've tried reformatting and the problem remains, it's most likely a hardware problem. If your laptop is still under warranty, you will probably need to have it repaired. Edit: Another solution that seemed to work for some people was to buy a PCMCIA-USB card. You install this card into the PC slot on your laptop and get 2 or 4 USB ports. __________________ "I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won't last out the year." -1957 "Computers in the future may weigh no more than 1.5 tons." -1949 Last edited by Mikhalkov; 03-13-2009 at 06:27 AM.

03-13-2009, 06:52 AM	#4 (permalink)
Mikhalkov Tech Hardware Team Join Date: Jan 2009 Location: Atlanta, GA Posts: 415 OS: Windows XP SP3	Re: windows does not recognise any device.! The simplest solution I've come across is getting a USB card. You can buy them online or any PC store would probably have them. They should only run you up 20$ or so. __________________ "I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won't last out the year." -1957 "Computers in the future may weigh no more than 1.5 tons." -1949

03-13-2009, 11:18 AM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: windows does not recognise any device.! Hi, In the image you uploaded, SM Bus controller is marked yellow. May be it has something to do with the problem. Right-click on that device, select Properties, click on DETAILS tab and post back with the DEVICE INSTANCE ID. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

03-17-2009, 01:02 PM	#8 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: windows does not recognise any device.! Complete details of laptop please (brand/model number)... __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

03-18-2009, 07:55 AM	#10 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: windows does not recognise any device.! Get the Properties of the device with yellow mark in Device Manager. What is the status of the device as shown on the General tab? __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

03-19-2009, 02:59 PM	#14 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: windows does not recognise any device.! Follow the steps here: http://support.microsoft.com/kb/241257 In Device Manager again, click View and select Show Hidden Devices. Go thru the list of devices until you reach the USB part. Remove/Uninstall all the devices under Universal Bus Controller. Shutdown. Power ON the computer. Check in Device Manager if you have yellow/red/unknown devices. If you do, reboot. If not, test your USB port. If still NO GO, check with laptop maker's website for any update in BIOS. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE