[SOLVED] trouble installing drivers

koen van · 02-09-2009, 10:44 PM

A few days ago my vaio vgn-sz1vp has been formatted and windows has been reinstalled. after installing the OS, I wanted to install all drivers for the machine but for certain drivers(pointing device, integrated webcam) I keep getting a message that the DLL cant be opened.
Anyone out there who has some advice for me.
I donwloaded all the drivers from the sony support site, so they should be complete...
thanks

**TriggerFinger** · 02-10-2009, 10:39 AM

Best if you can post the exact message. Also it would help if you can include in your post the Device Instance ID (see Properties of device in Device Manager).

koen van · 02-11-2009, 10:27 PM

The problem with the integrated cam has been solved, I somehow managed to download a driver from the net. The touchpad however keeps giving me a headache.
The device name is 'Alps Pointing' and whenever I want to run the driver, the following error messages pops up: DLL could not be opened.
I have checked in device manager for the ID you asked, but must admit that I dont really know where to look for it.
thanks for your help anyway.

**TriggerFinger** · 02-12-2009, 01:51 AM

Try the original drivers from here:
http://support.vaio.sony.ie/download...IE_cons&m=2159

koen van · 02-12-2009, 05:08 AM

Hi Triggerfinger, unfortunately that is where I got the drivers i have been trying the whole time and they are the ones that are giving me the headache...
Do you have any other ideas of how to about this?

**TriggerFinger** · 02-12-2009, 08:44 AM

In Device Manager do you see any device with yellow marks? If yes, right click on the device and click on Properties. Select DETAILS tab. Copy the Device ID and post here.

koen van · 02-13-2009, 12:31 AM

I checked that, but no yellow marks to be seen.
The driver i am having trouble with is the one for the touchpad. The touchpad normally has a built in scroll function. The scroll function is not working, the rest of the touchpad's functions are working normal.

**TriggerFinger** · 02-13-2009, 10:19 AM

Uninstall the Touchpad first in Device Manager. Also uninstall any program in ADD/REMOVE that has some relation to Touchpad or Synaptics or Alps pointing device. Reboot. Install the drivers from the link I posted previously.

koen van · 02-13-2009, 09:22 PM

i found a solution. I downloaded a driver for the same touchpad but from the toshiba website and hoped for the best. it worked....
thank again for all the advice, i really appreciate it.
regards,
koen

**TriggerFinger** · 02-13-2009, 09:26 PM

Thanks for the info. Glad to know you got it sorted.

02-09-2009, 10:44 PM	#1 (permalink)
koen van Registered User Join Date: Feb 2009 Posts: 5 OS: xp pro 2	[SOLVED] trouble installing drivers A few days ago my vaio vgn-sz1vp has been formatted and windows has been reinstalled. after installing the OS, I wanted to install all drivers for the machine but for certain drivers(pointing device, integrated webcam) I keep getting a message that the DLL cant be opened. Anyone out there who has some advice for me. I donwloaded all the drivers from the sony support site, so they should be complete... thanks

02-10-2009, 10:39 AM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: trouble installing drivers Best if you can post the exact message. Also it would help if you can include in your post the Device Instance ID (see Properties of device in Device Manager). __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-11-2009, 10:27 PM	#3 (permalink)
koen van Registered User Join Date: Feb 2009 Posts: 5 OS: xp pro 2	Re: trouble installing drivers The problem with the integrated cam has been solved, I somehow managed to download a driver from the net. The touchpad however keeps giving me a headache. The device name is 'Alps Pointing' and whenever I want to run the driver, the following error messages pops up: DLL could not be opened. I have checked in device manager for the ID you asked, but must admit that I dont really know where to look for it. thanks for your help anyway.

02-12-2009, 01:51 AM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: trouble installing drivers Try the original drivers from here: http://support.vaio.sony.ie/download...IE_cons&m=2159 __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-12-2009, 05:08 AM	#5 (permalink)
koen van Registered User Join Date: Feb 2009 Posts: 5 OS: xp pro 2	Re: trouble installing drivers Hi Triggerfinger, unfortunately that is where I got the drivers i have been trying the whole time and they are the ones that are giving me the headache... Do you have any other ideas of how to about this?

02-12-2009, 08:44 AM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: trouble installing drivers In Device Manager do you see any device with yellow marks? If yes, right click on the device and click on Properties. Select DETAILS tab. Copy the Device ID and post here. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-13-2009, 12:31 AM	#7 (permalink)
koen van Registered User Join Date: Feb 2009 Posts: 5 OS: xp pro 2	Re: trouble installing drivers I checked that, but no yellow marks to be seen. The driver i am having trouble with is the one for the touchpad. The touchpad normally has a built in scroll function. The scroll function is not working, the rest of the touchpad's functions are working normal.

02-13-2009, 10:19 AM	#8 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: trouble installing drivers Uninstall the Touchpad first in Device Manager. Also uninstall any program in ADD/REMOVE that has some relation to Touchpad or Synaptics or Alps pointing device. Reboot. Install the drivers from the link I posted previously. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-13-2009, 09:22 PM	#9 (permalink)
koen van Registered User Join Date: Feb 2009 Posts: 5 OS: xp pro 2	Re: trouble installing drivers i found a solution. I downloaded a driver for the same touchpad but from the toshiba website and hoped for the best. it worked.... thank again for all the advice, i really appreciate it. regards, koen

02-13-2009, 09:26 PM	#10 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: trouble installing drivers Thanks for the info. Glad to know you got it sorted. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE