[SOLVED] Serious Display Issue with Vista (Business) Laptop

aniceguy · 01-31-2009, 05:48 PM

Hi all,

I've got a serious issue with my laptop which has me really over my head now. I've tried everything I thought might fix the issue; which I've explained below.

Issue:

When I first boot up my desktop appears like this (and the BIOS boot screens). Note: Look at the mouse cursor, then look to the right of it.

Image 1

Officially I thought it was a hardware issue, however when I reboot the screen appears normal (and does not change).

Restart from desktop

Image 2

Bare in mind I have tested this with the lid up, and the lid down.

At first I thought I'd try updating my drivers to see if it was a graphic driver issue. This didn't fix it. So I updated the rest including sound driver just in case of any conflicts. Still the same. Updated windows and still the same.

So I searched Google and couldn't find anything with similarities.

So thought I'd try a re format. Formatted and the problem is still occurring. I have used up to date drivers and Vista is very much up to date.

Does this mean it is a hardware issue? Just it is puzzling me as I thought if it was a hardware issue that the problem would be non fixable after rebooting.

It is a Maxdata Eco 4511W (Maxdata are now bust so no support from them).

Specs are as follows:

Quote:

PC Wizard 2008 Version 1.871
------------------------------------------------------------------------------------------
Owner: Peter
User: Peter
Operating System: Windows Vista (TM) Business Professional 6.00.6001 Service Pack 1
Report Date: Saturday 31 January 2009 at 13:34
------------------------------------------------------------------------------------------

<<< System Summary >>>

> Mainboard : MAXDATA ECO4511IW
> Chipset : Intel GM965
> Processor : Intel Core 2 Duo Mobile T7100 @ 1800 MHz
> Physical Memory : 2048 MB (2 x 1024 DDR2-SDRAM )
> Video Card : Mobile Intel(R) 965 Express Chipset Family
> Hard Disk : TOSHIBA (160 GB)
> DVD-Rom Drive : HL-DT-ST DVDRAM GSA-T20N ATA Device
> Monitor Type : LGPhilipsLCD - 15 inches
> Network Card : Intel Corporation Wireless WiFi Link 4965AGN
> Network Card : Realtek Semiconductor RTL8139/810x Family Fast Ethernet NIC
> Operating System : Windows Vista (TM) Business Professional 6.00.6001 Service Pack 1
> DirectX : Version 10.00
> Windows Performance Index : 3.4

<<< Mainboard >>>

> Manufacturer : MAXDATA

>> General Information
Product : ECO4511IW
SKU : Unspecified
Family : Unspecified
Start mode : Power Switch

>> OEM Information
OEM #1 : This is the Intel Crestline
OEM #2 : Chipset CRB Platform

> Mainboard : MAXDATA ECO4511IW

>> General Information
Manufacturer : MAXDATA
Product : ECO4511IW
Version : Unspecified
Serial Number : Unspecified
Support MP : Yes, 2 CPU(s)
Version MPS : 1.4

>> Chassis Information
Manufacturer : MAXDATA
Type : Notebook
Asset : Unspecified

>> On-Board Device Information
Device : HD-Audio (Sound)
Embedded Controller : Yes

>> Slots Information
Slot PCI-Express : Available (x1) 3.3v
Slot PCI-Express : Available (x1) 3.3v

>> External Connectors
Modem : RJ-11
Network : RJ-45
Video : DB-15 female
Audio : Mini-jack (headphones)
Audio : Mini-jack (headphones)

>> Internal Connectors
None

>> System Configuration Options
Option #1 : Jumper settings can be described here.

> Bios : Phoenix Technologies LTD

>> General Information
Manufacturer : Phoenix Technologies LTD
Version : 1.04MAX
Date : 08/31/2007 (mm/dd/yyyy)
Address : 0x0 on 1024 KB
DMI Version : 2.4

>> Characteristics
Flashable : Yes
Socketed : No

>> Functionality
APM : No
ACPI : Yes
ESCD : Yes
PnP : Yes
PCI : Yes
ISA : No
AGP : No
USB : Yes
PCMCIA : No
Smart Battery : Yes

>> Boot Information
Selectable Boot : No
CD-ROM Boot : Yes
PC Card (PCMCIA) Boot : No
I20 Boot : No
LS-120 Boot : No
1394 Boot : No
ATAPI ZIP Boot : No
Network Boot : No

> Chipset : Intel GM965

>> General Information
NorthBridge : Intel GM965
SouthBridge : 82801HEM (ICH8M-E) LPC Interface Controller

>> NorthBridge Information
Architecture : Direct Media Interface (DMI)
Manufacturer : Intel (Elitegroup Computer Sys)
Codename : Crestline
Revision : C0
Bus Speed : 199.5 MHz
FSB Frequency : 798 MHz (QDR)

>> Memory Information
Type : DDR2-SDRAM PC2-5300
Frequency : 332.1 MHz
DRAM/FSB Ratio : 5/3
Supported Channels : Dual (128-bit)
Activated Channels : Dual
ECC Diagnostic : No
CAS Latency (tCL) : 5 clocks
RAS to CAS (tRCD) : 5 clocks
RAS Precharge (tRP) : 5 clocks
Cycle Time (tRAS) : 15 clocks
Shared Memory (video) : Yes

>> PCI-Express Information
Number of ports : 3 - (x1, x1, x1)

>> Video Information
Integrated Controller : Yes
Enabled : Yes

>> Functionality
SATA AHCI Enabled : Yes
RAID 0/1/10 Enabled : No
RAID 5 Enabled : No
PCI Express x1 Enabled : Yes
Intel AMT : Yes
Intel QST : Yes
SPI Interface : Yes

>> Device Capabilities (PCI)
I/O Access : No
Memory Access : Yes
Bus Master Capable : Yes
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : Yes
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : No
New Capability List : Yes
PCI Support : Vendor-Dependant

> Physical Memory : 2048 MB DDR2-SDRAM

>> Information SPD EEPROM (M1)
Manufacturer : Swissbit
Part Number : SEN12864C2B72EP-30
Serial Number : 097BA304
Type : DDR2-SDRAM PC2-5300 (333 MHz) - [DDR2-666]
Format : SO-DIMM (67.6 x 3)
Size : 1024 MB (2 ranks, 4 banks)
Module Buffered : No
Module Registered : No
Module SLi Ready (EPP) : No
Width : 64-bit
Error Correction Capability : No
Max. Burst Length : 8
Refresh : Reduced (.5x)7.8 µs, Self Refresh
Voltage : SSTL 1.8v
Prefetch Buffer : 4-bit
Manufacture : Week 32 of 2007
Supported Frequencies : 200 MHz, 266 MHz, 333 MHz
CAS Latency (tCL) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
RAS to CAS (tRCD) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
RAS Precharge (tRP) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
Cycle Time (tRAS) : 9 clocks @200 MHz, 12 clocks @266 MHz, 15 clocks @333 MHz
Min TRC : 12 clocks @200 MHz, 16 clocks @266 MHz, 20 clocks @333 MHz

>> Information SPD EEPROM
Manufacturer : Swissbit
Part Number : SEN12864C2B72EP-30
Serial Number : 0947F903
Type : DDR2-SDRAM PC2-5300 (333 MHz) - [DDR2-666]
Format : SO-DIMM (67.6 x 3)
Size : 1024 MB (2 ranks, 4 banks)
Module Buffered : No
Module Registered : No
Module SLi Ready (EPP) : No
Width : 64-bit
Error Correction Capability : No
Max. Burst Length : 8
Refresh : Reduced (.5x)7.8 µs, Self Refresh
Voltage : SSTL 1.8v
Prefetch Buffer : 4-bit
Manufacture : Week 33 of 2007
Supported Frequencies : 200 MHz, 266 MHz, 333 MHz
CAS Latency (tCL) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
RAS to CAS (tRCD) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
RAS Precharge (tRP) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
Cycle Time (tRAS) : 9 clocks @200 MHz, 12 clocks @266 MHz, 15 clocks @333 MHz
Min TRC : 12 clocks @200 MHz, 16 clocks @266 MHz, 20 clocks @333 MHz

>> Memory Controller Information
Memory Controller : System Memory
Location : Mainboard
Error Correction Capability : No
Number of connectors : 2
Max. Module Size : 1000 KB

> LPC bus : Yes

>> Bus Information
Type : ISA - LPC
Device : 82801HEM (ICH8M-E) LPC Interface Controller
Revision : 03
Number of ISA Connectors : 0
Frequency : 8 MHz
Multiplier : 1/4x
DMA Speed : 4 MHz
Multiplier : 1/2x

>> Device Capabilities (PCI)
I/O Access : Yes
Memory Access : Yes
Bus Master Capable : Yes
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : Yes
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : No
New Capability List : Yes
PCI Support : Vendor-Dependant

> PCI Bus : No
> Bus PCI-Express : Yes

>> PCI-Express Information
Number of connectors : 2

>> Bus PCI-Express
Device : 82801H (ICH8 Family) PCIe Port 1
Version : 1.0
Port : 1
Physical Slot : #0
Slot Populated : No
Link Width : max. x1
Link Speed : 2.5 GB/s

>> Bus PCI-Express
Device : 82801H (ICH8 Family) PCIe Port 3
Version : 1.0
Port : 3
Physical Slot : #0
Slot Populated : Yes
Link Width : x1 (max. x1)
Link Speed : 2.5 GB/s

>> Bus PCI-Express
Device : 82801H (ICH8 Family) PCIe Port 4
Version : 1.0
Port : 4
Physical Slot : #0
Slot Populated : Yes
Link Width : x1 (max. x1)
Link Speed : 2.5 GB/s

> USB Bus : Yes

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #4
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #5
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB2 EHCI #2
Version : 2.0
Interface : EHCI

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #1
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #2
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #3
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB2 EHCI #1
Version : 2.0
Interface : EHCI

> SMBus/i2c Bus : Yes

>> General Information
Device : 82801H (ICH8 Family) SMBus Controller
Revision : 3
Frequency : 16 KHz
Address : 0x1C20

>> Device Capabilities (PCI)
I/O Access : Yes
Memory Access : Yes
Bus Master Capable : No
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : Yes
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : No
New Capability List : No
PCI Support : Slot

> Bus HyperTransport : No
> Bus CardBus : No
> Bus FireWire : No

<<< Processor >>>

> Processor : Intel Core 2 Duo Mobile T7100

>> General Information
Type : Intel Core 2 Duo Mobile
Internal Specification : Intel(R) Core(TM)2 Duo CPU T7100 @ 1.80GHz
Model Number : T7100
Codename : Merom
Revision : M0
Technology : 0.065µ
CPU ID : 6.F.D
CPU IDEx : 6.F.D
Microcode : MU06FDA1
Mobile : Yes

>> Instructions
IA-64 Technology : No
Intel64 (EM64T) : Yes
AVX : No
FPU128 : No
SSE5 : No
SSE4a : No
SSE4.2 : No
SSE4.1 : No
S-SSE3 : Yes
SSE3 : Yes
SSE2 : Yes
SSE : Yes
Extended 3DNow! Technology : No
3DNow! Technology : No
3DNOW Prefetch : No
3DNow! Pro Technology : Yes
AMD MMX Technology : No
MMX Technology : Yes
Cyrix MMX Technology : No
FMA : No
AES : No
OSXSAVE : No
MOVBE : No
PCLMULQDQ : No
CLF - Cache Line Flush : Yes
CX8 - CMPXCHG8B : Yes
CX16 - CMPXCHG16B : Yes
CMOV - Conditionnal Move Inst. : Yes
MON - Monitor/Mwait : Yes
POPCNT : No
RDTSCP : No
SEP - Fast System Call : Yes

>> Miscellaneous
XD - No-execute Page : Yes
VT - Vanderpool Technology : Yes
TXT - Trusted Execution Technology : No
SVM - Secure Virtual Machine : No
FPU - Co-processor Built-in : Yes
FXSR - Fast Float Save & Restore : Yes
xTPR - Send Task Priority : Yes
DAZ - Denormals Are Zero : Yes
FFXSR : No
LAHFSAHF : Yes
CMPLEGACY : No
ALTMOVCR8 : No
ExtApicSpace : No
3DNow! Technology : No
PBE - Pend. Brk. EN. : No
LAHF - LAHF/SAHF Inst. : No
ABM : No
MASSE - Misaligned SSE : No
OSVW - OS Visible Workaround : No
IBS : No
P1GB - 1GB Page Size : No
SKINIT, STGI, DEV : No
WDT - Watchdog Timer : No

>> Features
x2APIC : No
APIC - Local APIC Built-in : Yes
VME - Virtual Mode Ext. : Yes
DE - Debugging Extension : Yes
PSE - Page Size Extension : Yes
TSC - Time Stamp Counter : Yes
MSR - Model Specific Registers : Yes
PAE - Physical Address Extension : Yes
MCE - Machine Check Exception : Yes
MTRR - Memory Type Range Reg. : Yes
PGE - Page Global Enable : Yes
MCA - Machine Check Architecture : Yes
PAT - Page Attribute Table : Yes
PSE36 - 36-bit Page Size Extension : Yes
PSN - Unique Serial Number : No
DS - Debug Trace & EMON Store : Yes
SS - Self Snoop : Yes
ACPI - Software Clock Control : Yes
TM - Thermal Monitor : Yes
TM2 - Thermal Monitor 2 : Yes
EST - Enhanced SpeedStep Technology : Yes
HTT - Hyper-Threading : Yes
SBF - Signal Break on FERR : Yes
DSCPL - CPL qualified Debug Store : Yes
CID - Context ID : No
LT - LaGrande Technology : No
PDCM : Yes
DCA - Direct Cache Access : No
EPS - Enhanced PowerSaver : No

>> Features Multi-Core
Physical Processor #0 (Core #0) : Apic ID 0
Physical Processor #0 (Core #0) : Apic ID 1

>> Power Status
Digital Thermometer : Yes
Operating Point Protection : No
Dynamic FSB : Yes
Dynamic Acceleration : Yes

>> Addressing Information
Physical Addressing max. : 36-bit
Linear Addressing max. : 48-bit

>> Advanced Settings
In Order Queue Depth : 8
Low Power Mode : No

>> Mainboard Upgradeability
Socket/Slot : U2E1
Upgrade interface : ZIF Socket
Supported Speed : 4096 MHz (or more)
Supported Voltage : 3.3V

> Frequency : 1800 MHz

>> General Information
Real Frequency : 1770.86 MHz
Multiplier : 9x
Low/High Multiplier : 6x / 9x
IDA ratio : 10x
Multiplier Locked : Yes
Marketing Frequency : 1800 MHz
Intel Dynamic Acceleration : 2000 MHz

>> Front Side Bus Information
Bus Speed : 196.8 MHz
FSB Frequency : 787 MHz (QDR)
LFM Frequency : No
C0 State : Yes

>> Initial Frequencies
Frequency : 1800 MHz
Bus Speed : 200.00 MHz (QDR)
Multiplier : 9x

>> Frequency Control
Core #1 : 1775.38 MHz
Core #2 : 1775.41 MHz

>> Control Clock Frequency
Enhanced SpeedStep (EIST) : Yes - Enabled
C1E - Enhanced Halt Mode : No
Dynamic FSB : Yes - Disabled
Dynamic Acceleration (IDA) : Yes - Enabled

>> Thermal Information
Thermal Design Power : 34 W
Core Power : 33.54 W (estimated)
Thermal control TM1 : Yes - Enabled
Thermal control TM2 : Yes - Enabled
Thermal Control Circuit : Yes
Digital Thermal Sensor : Yes
Clock Modulation (ODCM) Enabled : No

>> Processor Performance Information

> Number of Core : 2

>> General Information
Number of Core : 2
Number of Core Enabled : 2

> Support : Socket P (478)

> Cache L1 : 2 x 64 KB

>> General Information
Type : Asynchronous
Write Mode : Write-Back
Place : On Chip

>> Cache Information
Data Cache : 2 x 32 KB (8-way, 64 bytes line size)
Code Cache : 2 x 32 KB (8-way, 64 bytes line size)

>> Cache Parameters
Type : Data Cache
Ways of associativity : 8
Fully Associative : No
System Coherency Line Size : 64
Physical Line partitions : 1
Number of threads sharing : 1
Number of processor cores : 2
Number of Sets : 64

>> Cache Prefetcher Optimization
Adjacent Cache Line : Yes (128-bit)
DPL L2 Cache : Yes
DCU L1 Cache : Yes
IP L1 Cache : Yes

> Cache L2 : 2048 KB

>> General Information
Type : Burst
Write Mode : Write-Back
Place : On Chip
Multiplier : 1/1x (1793.5 MHz)

>> Cache Information
Associativity : 8-way
Line Size : 64 bytes
Bus : 256-bit
Prefetch Logic : Yes

>> Cache Prefetcher Optimization
Adjacent Cache Line : Yes (128-bit)
DPL L2 Cache : Yes
DCU L1 Cache : Yes
IP L1 Cache : Yes

> Voltage VID : 3.300 V

>> General Information CPU
Voltage : 1.288 V
MaxVID : 1.288 V
MinVID : 1.113 V

> FPU Coprocessor : Present

>> General Information
Integrated : Yes
Model : Compatible Intel

> Core 1 Activity : 0%
> Core 2 Activity : 2%

<<< Video >>>

> Number of monitor : 1

>> Monitor Information #1
Monitor : Generic PnP Monitor
Linked on : Mobile Intel(R) 965 Express Chipset Family
Resolution : 1280x800
Working desktop : 1280x770
Main monitor : Yes

> Monitor Type : LGPhilipsLCD

>> General Information
Manufacturer : LGPhilipsLCD
Product ID : LPLB900
Manufacture : 2006
Video Input Type : Digital in 0.7/0.3v
Max. Horiz./Vert. Size : 33 cm / 21 cm
Monitor Size : 15 inches (estimated)
Aspect Ratio : 16:10
Gamma Factor : 2.2
DPMS Active-Off : No
DPMS Suspend : No
DPMS Standby : No
EDID version : 1.2

>> Features
Maximum Resolution : 1280 x 800 @ 60 Hz

> Video Card : Mobile Intel(R) 965 Express Chipset Family

>> General Information
Manufacturer : Intel Corporation (Elitegroup Computer Sys)
Model : Mobile Intel(R) 965 Express Chipset Family
Bus Type : PCI
Total Memory : 448 MB
Texture Memory : 358 MB
Processor : Mobile Intel(R) 965 Express Chipset Family
Converter : Internal
Refresh Rate (min/max) : 60/60 Hz

>> GPU Information
Number of GPU : 1
Codename : GMA X3100
Bus : 128-bit
Memory Type : DDR2
GPU Frequency : 500 MHz
Memory Frequency GPU : 667 MHz
DirectX Support : 10
Pixel Shader Version : 3.0

>> Video Bios Information
Date : 03/23/20
Version : Hardware Version 0.0
Driver : 7.15.10.1608

>> General Features
Width : 452 mm
Height : 282 mm
Pixel per inch : 96x96 dpi
bits per pixel : 32
Colour Bits/Planes : 1
Brushes : 4294967295
Pens : 4294967295
Markers : 0
Device Fonts : 0
Device Colours : 4294967295
Clip Output to Rectangle : Yes
Hardware Acceleration : No

>> Raster Capabilities
Banding : No
Transfer Bitmaps : Yes
Bitmap >64 KB : Yes
Fonts larger than 64 K : Yes
DIBs : Yes

DIBTODEV : Yes
Flood Fills : Yes
Scaling : No
StretchBlt : Yes
StretchDIB : Yes

>> Curves Capabilities
Chord Arcs : Yes
Circles : Yes
Elipses : Yes
Interiors : Yes
Pie Wedges : Yes
Rounded Rectangles : Yes
Styled Borders : Yes
Wide Borders : Yes
Wide, Styled Borders : Yes

>> Lines Capabilities
Interiors : Yes
Markers : Yes
Polylines : Yes
Polymarkers : Yes
Styled : Yes
Wide : Yes
Wide, Styled : Yes

>> Polygonal Capabilities
Interiors : Yes
Alternate Fill Polygons : Yes
Winding Fill Polygons : Yes
Rectangles : Yes
Scan Lines : Yes
Styled Borders : Yes
Wide Borders : Yes
Wide, Styled Borders : Yes

>> Text Capabilities
Stroke Precision : Yes
Stroke Clip Precision : Yes
90° Character Rotation : No
Any Angle Character Rotation : No
Independent X-Y Scaling : No
Double Weighted Characters : No
Italic : No
Underline : Yes
Strikeout : Yes
Raster Fonts : Yes
Vector Fonts : Yes

>> Color Management Capabilities
CMYK : No
Gamma Ramp : Yes
ICM Device : No

>> General Information
Place : c:\windows\system32
Driver : igdumdx32.dll
Size : 524 KB ( 536 576 bytes)
Version : 7.15.10.1608
Description : LDDM User Mode Driver for Intel(R) Graphics Technology
Copyright : Copyright (c) 1998-2006 Intel Corporation.
Original Filename : igdumdx32.dll
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
Internal Name : igdumdx32.dll
Organisation : Intel Corporation
Product Version : 7.15.10.1608

>> General Information
Place : c:\windows\system32
Driver : igd10umd32.dll
Size : 2520 KB (2 580 480 bytes)
Version : 7.15.10.1608
Description : LDDM User Mode Driver for Intel(R) Graphics Technology
Copyright : Copyright (c) 1998-2006 Intel Corporation.
Original Filename : igd10umd32.dll
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
Internal Name : igd10umd32.dll
Organisation : Intel Corporation
Product Version : 7.15.10.1608

> Current Display : 1280x800 pixels at 60 Hz in True Colors (32-bit)

>> General Information
Depth : 32-bit/pixel
Refresh Rate : 60 Hz
Birghtness : 75%

>> Supported Resolutions
320 x 200 in : 256 colours at 60 Hz
320 x 200 in : 65536 colours (16-bit) at 60 Hz
320 x 200 in : 32-bit at 60 Hz
512 x 384 in : 256 colours at 60 Hz
512 x 384 in : 65536 colours (16-bit) at 60 Hz
512 x 384 in : 32-bit at 60 Hz
640 x 400 in : 256 colours at 60 Hz
640 x 400 in : 65536 colours (16-bit) at 60 Hz
640 x 400 in : 32-bit at 60 Hz
640 x 480 in : 256 colours at 60 Hz
640 x 480 in : 65536 colours (16-bit) at 60 Hz
640 x 480 in : 32-bit at 60 Hz
800 x 600 in : 256 colours at 60 Hz
800 x 600 in : 65536 colours (16-bit) at 60 Hz
800 x 600 in : 32-bit at 60 Hz
1024 x 768 in : 256 colours at 60 Hz
1024 x 768 in : 65536 colours (16-bit) at 60 Hz
1024 x 768 in : 32-bit at 60 Hz
1280 x 800 in : 256 colours at 60 Hz
1280 x 800 in : 65536 colours (16-bit) at 60 Hz
1280 x 800 in : 32-bit at 60 Hz

>> ICM Information
Profil : sRGB Color Space Profile.icm
Copyright : LinoColorCMM © by Heidelberger Druckmaschinen AG
Version supported : Windows 5
Compatibility : Windows 4
ICC Signature : Win

>> General Information
Place : c:\windows\system32
Driver : icm32.dll
Size : 210 KB ( 215 040 bytes)

>> Properties
Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Description : Microsoft Color Management Module (CMM)
Copyright : Copyright ©1995-1997 Heidelberger Druckmaschinen AG
Original Filename : ICM32.DLL.MUI
Product Name : Microsoft® Windows® Operating System
Internal Name : ICM32.DLL
Organisation : Microsoft Corporation
Product Version : 6.0.6000.16386

>> Extended Information
Build for : Windows NT, 32-bit
Created : Thursday 29 January 2009
Modified : Saturday 19 January 2008
Accessed : Thursday 29 January 2009

> OpenGL : Yes

>> General Information
Manufacturer : Intel
Version : 2.0.0 - Build 7.15.10.1608
Renderer : Intel 965/963 Graphics Media Accelerator
Acceleration : No, Software

>> General Information
Place : c:\windows\system32
Driver : opengl32.dll
Size : 691 KB ( 707 584 bytes)

>> Properties
Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Description : OpenGL Client DLL
Copyright : © Microsoft Corporation. All rights reserved.
Original Filename : opengl32
Product Name : Microsoft® Windows® Operating System
Internal Name : opengl32
Organisation : Microsoft Corporation
Product Version : 6.0.6000.16386
Type : Application Extension

>> Extended Information
Build for : Windows NT, 32-bit
Created : Thursday 02 November 2006
Modified : Thursday 02 November 2006
Accessed : Thursday 02 November 2006

> GDI Plus : Yes

>> GDI+ Image Decoders
Format BMP (1.0) : *.BMP;*.DIB;*.RLE
Format JPEG (1.0) : *.JPG;*.JPEG;*.JPE;*.JFIF
Format GIF (1.0) : *.GIF
Format EMF (1.0) : *.EMF
Format WMF (1.0) : *.WMF
Format TIFF (1.0) : *.TIF;*.TIFF
Format PNG (1.0) : *.PNG
Format ICO (1.0) : *.ICO

>> GDI+ Image Encoders
Format BMP (1.0) : *.BMP;*.DIB;*.RLE
Format JPEG (1.0) : *.JPG;*.JPEG;*.JPE;*.JFIF
Format GIF (1.0) : *.GIF
Format TIFF (1.0) : *.TIF;*.TIFF
Format PNG (1.0) : *.PNG

<<< Multimedia >>>
> Device Audio : 82801H (ICH8 Family) HD Audio Controller
> Device Audio : 82801H (ICH8 Family) HD Audio Controller
> Audio Playback : Speakers (High Definition Audio
> Audio Playback : Digital Output Device (SPDIF) (
> Audio Playback : Microsoft Sound Mapper
> Audio Recording : Microphone (High Definition Aud
> Audio Recording : Microphone (High Definition Aud
> MIDI Output : Microsoft GS Wavetable Synth
> MIDI Output : Microsoft MIDI Mapper
> Mixer Device : Speakers (High Definition Audio
> Mixer Device : Digital Output Device (SPDIF) (
> Mixer Device : Microphone (High Definition Aud
> Mixer Device : Microphone (High Definition Aud
> Device multimedia : AVIVideo
> Device multimedia : CDAudio
> Device multimedia : Sequencer
> Device multimedia : WaveAudio
> Device multimedia : MPEGVideo
> Audio Compression : Microsoft IMA ADPCM CODEC
> Audio Compression : Microsoft CCITT G.711 A-Law and u-Law CODEC
> Audio Compression : Microsoft GSM 6.10 Audio CODEC
> Audio Compression : Microsoft ADPCM CODEC
> Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (decode only)
> Audio Compression : Lernout & Hauspie CODECs
> Audio Compression : Messenger Audio Codec
> Audio Compression : Microsoft PCM Converter

<<< Network >>>
> Network : Yes
> RAS Connection : No
> Passport.Net : No
> Winsock32 : v2.02
> Network Connection : Bluetooth Network Connection
> Network Connection : Local Area Connection
> Network Connection : Wireless Network Connection
> Network Card : Intel(R) Wireless WiFi Link 4965AG
> Network Card : Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
> Network Computer : 1
> Local Group : Administrators
> Local Group : Backup Operators
> Local Group : Cryptographic Operators
> Local Group : Distributed COM Users
> Local Group : Event Log Readers
> Local Group : Guests
> Local Group : IIS_IUSRS
> Local Group : Network Configuration Operators
> Local Group : Performance Log Users
> Local Group : Performance Monitor Users
> Local Group : Power Users
> Local Group : Remote Desktop Users
> Local Group : Replicator
> Local Group : Users
> Local Group : DeKnaff Users

------------------------------------------------------------------------------------------
***** End of report *****

That is taken from PC Wizard.
I can provide a Dxdiag report if need be. Sorry about the details. Unsure if they were / are needed?

Thanks for any help in advance,

Pete

PS: If can't fix this I'm going to down grade to XP Pro because I have found Vista to be a waste of my time.

Quote:

Originally Posted by aniceguy

Here is the real ones:

http://i618.photobucket.com/albums/t...ay_issue_1.jpg

http://i618.photobucket.com/albums/t...ay_issue_2.jpg

http://i618.photobucket.com/albums/t...ay_issue_3.jpg

http://i618.photobucket.com/albums/t...ay_issue_3.jpg

http://i618.photobucket.com/albums/t...ay_issue_4.jpg

http://i618.photobucket.com/albums/t...ay_issue_5.jpg

http://i618.photobucket.com/albums/t...ay_issue_6.jpg

http://i618.photobucket.com/albums/t...ay_issue_7.jpg

**TriggerFinger** · 01-31-2009, 06:11 PM

Hi,

Have you tried other screen settings (i.e. resolution)?

Also try uninstalling video drivers in Device Manager and any video device driver program in ADD/REMOVE. Reboot and let Windows take over without installing video drivers. Observe if the screen is normal or not.

Post back what happens.

aniceguy · 02-01-2009, 10:15 AM

Quote:

Originally Posted by TriggerFinger

Hi,

Have you tried other screen settings (i.e. resolution)?

Also try uninstalling video drivers in Device Manager and any video device driver program in ADD/REMOVE. Reboot and let Windows take over without installing video drivers. Observe if the screen is normal or not.

Post back what happens.

Tried changing resolution before (sorry forgot to say). Still get the same result what ever resolution I run it at.

I uninstalled the driver via Add / Remove (Programs and Features), but after reboot Vista update updated it to the intel 7.14. So disabled internet and uninstalled intel driver again. Got the following from the MS Windows Driver:

Note: These are screenshots, not photos. The screen still looked as it did before with the desktop to the left (bit further this time) and with the fuzzy start menu.

http://i618.photobucket.com/albums/t...ay_issue_4.jpg

Failed so went into the device manager and this is the error I got:

http://i618.photobucket.com/albums/t...ay_issue_5.jpg

Really has me puzzled :(

**TriggerFinger** · 02-01-2009, 12:17 PM

Follow the link below and download the drivers from there:

http://downloadcenter.intel.com/Prod...=2800&lang=eng

If that does not help, try a different operating system like a linux live CD and see if the screen displays the same (btw, does it work with an external monitor?).

aniceguy · 02-01-2009, 04:15 PM

Have already tried the up to date drivers and it didn't fix it. I will try the external monitor thing now and get back to you :) Windows XP Pro will be ordered if this isn't fixed :)

aniceguy · 02-01-2009, 04:37 PM

OK, update:

Image 1 = Laptop Monitor with up to date drivers installed (display is still messed)

Image 2 = External 15" monitor with up to date driver (display is completely normal)

Does this mean that it is a laptop monitor / laptop monitor connection problem? Completely unsure.

ADDED 23.39 GMT = PS: Same resolution settings for both monitors.

**TriggerFinger** · 02-01-2009, 06:40 PM

A few questions...

1. Did the laptop come with Vista or XP (originally)?
2. Have you tried with another operating system (linux live CD)?
3. Have you tried to open up this laptop?

With the drivers current, I can only say it could be the LCD or the connection. I suspect the connection (video cable) only if you have opened it up and may be missed to plug back the cable securely. I suggest you try first with a linux live CD and see if it behaves the same. If it does, then it indeed hardware and possibly LCD.

aniceguy · 02-01-2009, 08:53 PM

Quote:

Originally Posted by TriggerFinger

A few questions...

1. Did the laptop come with Vista or XP (originally)?
2. Have you tried with another operating system (linux live CD)?
3. Have you tried to open up this laptop?

With the drivers current, I can only say it could be the LCD or the connection. I suspect the connection (video cable) only if you have opened it up and may be missed to plug back the cable securely. I suggest you try first with a linux live CD and see if it behaves the same. If it does, then it indeed hardware and possibly LCD.

1) Came with Vista Business 32 bit ... I haven't installed any other OS before

2) Nope. I can try Windows XP Pro? Would this matter?

3) I haven't touched anything at all. Treated it well and complied to instructions such as don't let the lid go more than 130 deg .. I haven't really ever gone beyond 105 deg though.

History:

It had its motherboard replaced about 3 months ago when it couldn't charge at all. Stupid laptop designers .. why put the connection on the MB and not the battery itself? Such a common problem.

Anyways thats about it. I can try installing XP see if it still persists; if not I will have to take it to my local dealer for them to fix it.

I will let you know how I get on with XP Pro.

PS: I haven't used linux before, is it hard to install? :s

I have all the drivers downloaded for XP already :)

**TriggerFinger** · 02-01-2009, 11:08 PM

Quote:

Originally Posted by aniceguy

1) Came with Vista Business 32 bit ... I haven't installed any other OS before

2) Nope. I can try Windows XP Pro? Would this matter?

3) I haven't touched anything at all. Treated it well and complied to instructions such as don't let the lid go more than 130 deg .. I haven't really ever gone beyond 105 deg though.

History:

It had its motherboard replaced about 3 months ago when it couldn't charge at all. Stupid laptop designers .. why put the connection on the MB and not the battery itself? Such a common problem.

Anyways thats about it. I can try installing XP see if it still persists; if not I will have to take it to my local dealer for them to fix it.

I will let you know how I get on with XP Pro.

PS: I haven't used linux before, is it hard to install? :s -- no need to install. All you have to do is download the ISO file and burn the image into a blank CD making it bootable. Use Nero or ImgBurn to do this.

I have all the drivers downloaded for XP already :)

aniceguy · 02-02-2009, 02:56 PM

OK, I am now running XP on it and the problem still persists. Beginning to look more like a hardware issue :(

Any advice if I can repair it myself (no warranty effected as company went bust lol).

Thanks Pete

**TriggerFinger** · 02-02-2009, 03:08 PM

If it is working fine on an external monitor then may be it is the LCD. Try to reseat the cables if that helps... but consider LCD replacement.

Just out of curiosity, have you tried any linux live CDs yet? I hope you can try one just to rule out drivers issue or any Windows related issue.

Thanks.

aniceguy · 02-02-2009, 05:10 PM

Would need a direct link for the Linux CDs. If thats alright.

Have been doing my own research and as you say I'm going to check the inverter cable then if not that connection problem then it probably is the LCD replacement root.

See the videos on youtube and it looks simply enough to do.

Thanks for the help will keep you updated. Going to stick with XP as it is much faster and more reliable, regardless of how modern vista is, I think it is a waste of anyones time.

With my manufacture not in business how would I go about getting a replacement LCD? Just a query.

aniceguy · 02-02-2009, 05:11 PM

Never mind lol (Monitor Type : LGPhilipsLCD - 15 inches). Guess just a case of finding that lol

**TriggerFinger** · 02-02-2009, 06:29 PM

Quote:

Originally Posted by aniceguy

Would need a direct link for the Linux CDs. If thats alright.

Have been doing my own research and as you say I'm going to check the inverter cable then if not that connection problem then it probably is the LCD replacement root. -- just a tip.. the inverter is responsible to light up the backlight. A defective inverter or inverter cable would give you a backlight problem (dim screen). If that is something you experience then it is worth taking a look. what I think you should check is the flat/ribbon cable for video. This one attaches the LCD to the motherboard or video card.

See the videos on youtube and it looks simply enough to do.

Thanks for the help will keep you updated. Going to stick with XP as it is much faster and more reliable, regardless of how modern vista is, I think it is a waste of anyones time.

With my manufacture not in business how would I go about getting a replacement LCD? Just a query. -- this one is not that hard. Most brands use third party LCDs like Philips or LG. If you happen open the laptop up (top lid) you will see at the back of the LCD assembly the part number of its manufacturer. As for the linux CD download links, check my sig.

aniceguy · 02-03-2009, 08:09 AM

heehee - Thanks for the link ... glad you pointed it out to me.

Haven't had chance to look yet but from watching most of the youtube videos it may well be a case of replacing the LCD if it isn't the video cable (got that mixed up sorry about the incorrect use of terminology).

Thanks again,
Looked at prices for a LCD replacement (about £60) on ebay .. will look at other sites later for cheapest available. Thanks again for the help.

Will update you with the progress. If you like I can keep the pictures on my posts just in case others find this on google and need to see them? What do you think?

**TriggerFinger** · 02-03-2009, 10:50 AM

Quote:

Originally Posted by aniceguy

heehee - Thanks for the link ... glad you pointed it out to me.

Haven't had chance to look yet but from watching most of the youtube videos it may well be a case of replacing the LCD if it isn't the video cable (got that mixed up sorry about the incorrect use of terminology).

Thanks again,
Looked at prices for a LCD replacement (about £60) on ebay .. will look at other sites later for cheapest available. Thanks again for the help.

Will update you with the progress. If you like I can keep the pictures on my posts just in case others find this on google and need to see them? What do you think? -- yup, it would surely help others having the same problem... I mean if it is not too much of a bother, it would really be great and very much appreciated. Thanks.

aniceguy · 02-03-2009, 10:53 AM

Can't edit the links in posts .. so here is the real ones:

http://i618.photobucket.com/albums/t...ay_issue_1.jpg

http://i618.photobucket.com/albums/t...ay_issue_2.jpg

http://i618.photobucket.com/albums/t...ay_issue_3.jpg

http://i618.photobucket.com/albums/t...ay_issue_3.jpg

http://i618.photobucket.com/albums/t...ay_issue_4.jpg

http://i618.photobucket.com/albums/t...ay_issue_5.jpg

http://i618.photobucket.com/albums/t...ay_issue_6.jpg

http://i618.photobucket.com/albums/t...ay_issue_7.jpg

**TriggerFinger** · 02-03-2009, 11:02 AM

Please post your current Display Settings (a screen shot of each tab would really help).

aniceguy · 02-03-2009, 12:42 PM

Right bud I opened up the laptop (lost the spring to the lock in the process lol) and the connection for the inverter and the video cable are firmly connected.

Took me a while. Booted up and its still the same.

I can do but do you want the Windows XP settings or the intel ones?

**TriggerFinger** · 02-03-2009, 12:53 PM

Quote:

Originally Posted by aniceguy

Right bud I opened up the laptop (lost the spring to the lock in the process lol) and the connection for the inverter and the video cable are firmly connected.

Took me a while. Booted up and its still the same.

I can do but do you want the Windows XP settings or the intel ones?

Post both if alright with you. That would give us an idea on how it is set up. Also, have you tried a linux live CD yet? I suggest you do this first. This will rule out any settings issues, drivers issues or Windows issues. If it behaves the same in linux, you can safely say you need a new LCD.

01-31-2009, 06:11 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,841 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Serious Display Issue with Vista (Business) Laptop Hi, Have you tried other screen settings (i.e. resolution)? Also try uninstalling video drivers in Device Manager and any video device driver program in ADD/REMOVE. Reboot and let Windows take over without installing video drivers. Observe if the screen is normal or not. Post back what happens. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-01-2009, 12:17 PM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,841 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Serious Display Issue with Vista (Business) Laptop Follow the link below and download the drivers from there: http://downloadcenter.intel.com/Prod...=2800&lang=eng If that does not help, try a different operating system like a linux live CD and see if the screen displays the same (btw, does it work with an external monitor?). __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-01-2009, 04:15 PM	#5 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop Have already tried the up to date drivers and it didn't fix it. I will try the external monitor thing now and get back to you :) Windows XP Pro will be ordered if this isn't fixed :) __________________ Pete Facing Fears Album (charity fund raiser)

02-01-2009, 04:37 PM	#6 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop OK, update: Image 1 = Laptop Monitor with up to date drivers installed (display is still messed) Image 2 = External 15" monitor with up to date driver (display is completely normal) Does this mean that it is a laptop monitor / laptop monitor connection problem? Completely unsure. ADDED 23.39 GMT = PS: Same resolution settings for both monitors. __________________ Pete Facing Fears Album (charity fund raiser) Last edited by aniceguy; 02-01-2009 at 04:39 PM.

02-01-2009, 06:40 PM	#7 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,841 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Serious Display Issue with Vista (Business) Laptop A few questions... 1. Did the laptop come with Vista or XP (originally)? 2. Have you tried with another operating system (linux live CD)? 3. Have you tried to open up this laptop? With the drivers current, I can only say it could be the LCD or the connection. I suspect the connection (video cable) only if you have opened it up and may be missed to plug back the cable securely. I suggest you try first with a linux live CD and see if it behaves the same. If it does, then it indeed hardware and possibly LCD. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-02-2009, 02:56 PM	#10 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop OK, I am now running XP on it and the problem still persists. Beginning to look more like a hardware issue :( Any advice if I can repair it myself (no warranty effected as company went bust lol). Thanks Pete __________________ Pete Facing Fears Album (charity fund raiser)

02-02-2009, 03:08 PM	#11 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,841 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Serious Display Issue with Vista (Business) Laptop If it is working fine on an external monitor then may be it is the LCD. Try to reseat the cables if that helps... but consider LCD replacement. Just out of curiosity, have you tried any linux live CDs yet? I hope you can try one just to rule out drivers issue or any Windows related issue. Thanks. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-02-2009, 05:10 PM	#12 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop Would need a direct link for the Linux CDs. If thats alright. Have been doing my own research and as you say I'm going to check the inverter cable then if not that connection problem then it probably is the LCD replacement root. See the videos on youtube and it looks simply enough to do. Thanks for the help will keep you updated. Going to stick with XP as it is much faster and more reliable, regardless of how modern vista is, I think it is a waste of anyones time. With my manufacture not in business how would I go about getting a replacement LCD? Just a query. __________________ Pete Facing Fears Album (charity fund raiser)

02-02-2009, 05:11 PM	#13 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop Never mind lol (Monitor Type : LGPhilipsLCD - 15 inches). Guess just a case of finding that lol __________________ Pete Facing Fears Album (charity fund raiser)

02-03-2009, 08:09 AM	#15 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop heehee - Thanks for the link ... glad you pointed it out to me. Haven't had chance to look yet but from watching most of the youtube videos it may well be a case of replacing the LCD if it isn't the video cable (got that mixed up sorry about the incorrect use of terminology). Thanks again, Looked at prices for a LCD replacement (about £60) on ebay .. will look at other sites later for cheapest available. Thanks again for the help. Will update you with the progress. If you like I can keep the pictures on my posts just in case others find this on google and need to see them? What do you think? __________________ Pete Facing Fears Album (charity fund raiser)

02-03-2009, 10:53 AM	#17 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop Can't edit the links in posts .. so here is the real ones: http://i618.photobucket.com/albums/t...ay_issue_1.jpg http://i618.photobucket.com/albums/t...ay_issue_2.jpg http://i618.photobucket.com/albums/t...ay_issue_3.jpg http://i618.photobucket.com/albums/t...ay_issue_3.jpg http://i618.photobucket.com/albums/t...ay_issue_4.jpg http://i618.photobucket.com/albums/t...ay_issue_5.jpg http://i618.photobucket.com/albums/t...ay_issue_6.jpg http://i618.photobucket.com/albums/t...ay_issue_7.jpg __________________ Pete Facing Fears Album (charity fund raiser)

02-03-2009, 11:02 AM	#18 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,841 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Serious Display Issue with Vista (Business) Laptop Please post your current Display Settings (a screen shot of each tab would really help). __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

02-03-2009, 12:42 PM	#19 (permalink)
aniceguy Registered User Join Date: Jan 2009 Location: UK Posts: 36 OS: Windows XP Pro	Re: Serious Display Issue with Vista (Business) Laptop Right bud I opened up the laptop (lost the spring to the lock in the process lol) and the connection for the inverter and the video cable are firmly connected. Took me a while. Booted up and its still the same. I can do but do you want the Windows XP settings or the intel ones? __________________ Pete Facing Fears Album (charity fund raiser)