hp dv9000 laptop + video problem

zeratul · 01-15-2009, 02:42 PM

Good day,

heres the problem when booting into vista home premium the screen will get distorted showing various colors before the login screen appears and then it would just go blank, but if i boot into safe mode it works fine.

Reloaded the os and every time i install the video driver ( nvidia Geforce Go 7600) the same problem occurs

My question is is this a problem with the video driver or the actual graphics card

codebuster11 · 01-15-2009, 02:51 PM

I'm having the exact same problem, which is why I registered today on this forum to seek help.

Yesterday I came back to my room to find my laptop having funky color lines over it, then going blank (I had not touched it, this happened all by its lonesome). I restarted it a few times, backed up data, yet it still happened. I did a factory reset and the problem is even worse now. It won't even load up the BIOS properly, nor get me to the Vista loading screen (and if it is doing it, theres no way for me to tell, the screen just shows random colors and white auoras).

My problem is a bit different, but still similar. Any help? I'd really really appreciate some.

Thanks everyone.

**BCCOMP** · 01-16-2009, 07:42 AM

See if this applies:
http://h10025.www1.hp.com/ewfrf/wc/d...842189&lang=en
Bill

~~Laptoper~~ · 01-16-2009, 12:30 PM

Try external monitor does the distortion display on a external monitor?

zeratul · 01-16-2009, 06:49 PM

tried the external monitor but it still didn't work, it didn't have the distorted colors like on the laptop screen but it just lost the signal before the login screen appears, as for the extended warranty the laptop product number is not listed.

I'm starting to think its got to be the graphics, correct me if am wrong but the graphics is onboard right, so the entire motherboard will have to be replaced

**BCCOMP** · 01-16-2009, 07:52 PM

Can you enter Safe mode?

Scarthos · 01-16-2009, 08:06 PM

This is a known problem with most all of HP's dv9000 series Laptops. I cannot tell you how many times I've witnessed this catastrophe at the shop I work at. I'm actually in the process of trying to send off a friend's dv9000 this very moment. The problem is indeed with the chipset for the Nvidia graphics card. Only thing I can say is to follow the link that BCCOMP submitted and look into sending the unit off. If your laptop is no longer under warranty, then hopefully HP will suck it up and do the right thing by fixing your computer.

HTH

zeratul · 01-16-2009, 08:14 PM

Quote:

Originally Posted by BCCOMP

Can you enter Safe mode?

yeah I can enter safe mode.

**BCCOMP** · 01-16-2009, 09:34 PM

If you can enter safe mode and your screen appears somewhat normal uninstall the Video Card driver (Nvidia) and reinstall it.
Bill

zeratul · 01-16-2009, 09:56 PM

i've already tried that, but same problem occurs,

**BCCOMP** · 01-16-2009, 10:07 PM

Sorry,
I should have saw that in your first post.
Can you give me the exact model number?
Does this have an AMD Processor?
Bill

zeratul · 01-17-2009, 12:14 PM

p/n ez345av
it got an intel centreno duo

**BCCOMP** · 01-17-2009, 01:01 PM

I would still contact HP, they are still likely to cover it seeing it still has the same video card. I they do not you will be looking to replace the motherboard.
Bill

~~Laptoper~~ · 01-17-2009, 02:19 PM

Were the motherboard drivers installed before tryin installing the graphic driver.

MB driver:

http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1842189

nadu · 08-15-2009, 09:34 PM

So did you fix it in the end? Because I have the same problem, I can go into safe mode and the computer is almost fully functional, I can also go into internet, that's how Im on this forum. But I hate this problem I really don't have a clue on how to start to fix it. Any help greatly apreciated

01-15-2009, 02:42 PM	#1 (permalink)
zeratul Registered User Join Date: Jan 2009 Posts: 7 OS: vista	hp dv9000 laptop + video problem Good day, heres the problem when booting into vista home premium the screen will get distorted showing various colors before the login screen appears and then it would just go blank, but if i boot into safe mode it works fine. Reloaded the os and every time i install the video driver ( nvidia Geforce Go 7600) the same problem occurs My question is is this a problem with the video driver or the actual graphics card

01-15-2009, 02:51 PM	#2 (permalink)
codebuster11 Registered User Join Date: Jan 2009 Posts: 1 OS: Vista SP1	Re: hp dv9000 laptop + video problem I'm having the exact same problem, which is why I registered today on this forum to seek help. Yesterday I came back to my room to find my laptop having funky color lines over it, then going blank (I had not touched it, this happened all by its lonesome). I restarted it a few times, backed up data, yet it still happened. I did a factory reset and the problem is even worse now. It won't even load up the BIOS properly, nor get me to the Vista loading screen (and if it is doing it, theres no way for me to tell, the screen just shows random colors and white auoras). My problem is a bit different, but still similar. Any help? I'd really really appreciate some. Thanks everyone.

01-16-2009, 07:42 AM	#3 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,096 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: hp dv9000 laptop + video problem See if this applies: http://h10025.www1.hp.com/ewfrf/wc/d...842189&lang=en Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-16-2009, 12:30 PM	#4 (permalink)
~~Laptoper~~ Troubled Join Date: Jan 2009 Posts: 450 OS: Vista 32bit My System	Re: hp dv9000 laptop + video problem Try external monitor does the distortion display on a external monitor?

01-16-2009, 06:49 PM	#5 (permalink)
zeratul Registered User Join Date: Jan 2009 Posts: 7 OS: vista	Re: hp dv9000 laptop + video problem tried the external monitor but it still didn't work, it didn't have the distorted colors like on the laptop screen but it just lost the signal before the login screen appears, as for the extended warranty the laptop product number is not listed. I'm starting to think its got to be the graphics, correct me if am wrong but the graphics is onboard right, so the entire motherboard will have to be replaced Last edited by zeratul; 01-16-2009 at 06:56 PM.

01-16-2009, 07:52 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,096 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: hp dv9000 laptop + video problem Can you enter Safe mode? __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-16-2009, 08:06 PM	#7 (permalink)
Scarthos Registered User Join Date: Jan 2009 Location: Over Here Posts: 33 OS: XP SP2	Re: hp dv9000 laptop + video problem This is a known problem with most all of HP's dv9000 series Laptops. I cannot tell you how many times I've witnessed this catastrophe at the shop I work at. I'm actually in the process of trying to send off a friend's dv9000 this very moment. The problem is indeed with the chipset for the Nvidia graphics card. Only thing I can say is to follow the link that BCCOMP submitted and look into sending the unit off. If your laptop is no longer under warranty, then hopefully HP will suck it up and do the right thing by fixing your computer. HTH __________________ Scarthos Last edited by Scarthos; 01-16-2009 at 08:08 PM.

01-16-2009, 09:34 PM	#9 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,096 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: hp dv9000 laptop + video problem If you can enter safe mode and your screen appears somewhat normal uninstall the Video Card driver (Nvidia) and reinstall it. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-16-2009, 09:56 PM	#10 (permalink)
zeratul Registered User Join Date: Jan 2009 Posts: 7 OS: vista	Re: hp dv9000 laptop + video problem i've already tried that, but same problem occurs,

01-16-2009, 10:07 PM	#11 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,096 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: hp dv9000 laptop + video problem Sorry, I should have saw that in your first post. Can you give me the exact model number? Does this have an AMD Processor? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-17-2009, 12:14 PM	#12 (permalink)
zeratul Registered User Join Date: Jan 2009 Posts: 7 OS: vista	Re: hp dv9000 laptop + video problem p/n ez345av it got an intel centreno duo

01-17-2009, 01:01 PM	#13 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,096 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: hp dv9000 laptop + video problem I would still contact HP, they are still likely to cover it seeing it still has the same video card. I they do not you will be looking to replace the motherboard. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

01-17-2009, 02:19 PM	#14 (permalink)
~~Laptoper~~ Troubled Join Date: Jan 2009 Posts: 450 OS: Vista 32bit My System	Re: hp dv9000 laptop + video problem Were the motherboard drivers installed before tryin installing the graphic driver. MB driver: http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1842189

08-15-2009, 09:34 PM	#15 (permalink)
nadu Registered User Join Date: Aug 2009 Posts: 1 OS: Vista	Re: hp dv9000 laptop + video problem So did you fix it in the end? Because I have the same problem, I can go into safe mode and the computer is almost fully functional, I can also go into internet, that's how Im on this forum. But I hate this problem I really don't have a clue on how to start to fix it. Any help greatly apreciated