Both mouse and touchpad stopped working

Lakky · 12-08-2008, 01:45 AM

My laptop is Acer Aspire 6920G, OS: Windows Vista Home Premium SP1 32bit.

One day, my touchpad and usb mouse stopped working, I mean, i turned on my notebook, and and my mouse/touchpad was not moving, buttons did not work, nothing. not even on the windows logon screen. I looked into Device manager(i used my keyboard to get there...), my mouse is recognized as HID compliant mouse and my touchpad as Synaptics PS/2 port touchpad, but the touchpad has an exclamation mark on it and the error is The device cannot start(code 10).

I tried disabling/enabling the device, uninstaling/instaling/reinstaling drivers. unpluging the mouse, pluging it in, restarting the coputer, taking the battery out... but i did not solve it, any ideas?

Lakky · 12-08-2008, 02:15 AM

UPDATE: I noticed that if i remove all the drivers and unplug the USB mouse, the touchpad is recognized as PS/2 compatible mouse with the same The device cannot start(code 10) error, maybe this can help you help me :) And no, Fn + F7 is not the problem. One more thing, i dont care if the touchpad will work or not, i use mouse all the time so this is not a problem.

I just downloaded some mouse emulator, so I can use my keyboard to control mouse pointer and it works, but this really is NOT a solution :)

Lakky · 12-08-2008, 04:43 AM

Another update:
Well, i just found out that if I turn it on by pushing the Acer Arcade button, the Mouse and touchpad IS working, so my Mouse/touchpad is not broken. This must be software/driver problem or something....

12-08-2008, 01:45 AM	#1 (permalink)
Lakky Registered User Join Date: Dec 2008 Posts: 3 OS: Windows Vista SP1	Both mouse and touchpad stopped working My laptop is Acer Aspire 6920G, OS: Windows Vista Home Premium SP1 32bit. One day, my touchpad and usb mouse stopped working, I mean, i turned on my notebook, and and my mouse/touchpad was not moving, buttons did not work, nothing. not even on the windows logon screen. I looked into Device manager(i used my keyboard to get there...), my mouse is recognized as HID compliant mouse and my touchpad as Synaptics PS/2 port touchpad, but the touchpad has an exclamation mark on it and the error is The device cannot start(code 10). I tried disabling/enabling the device, uninstaling/instaling/reinstaling drivers. unpluging the mouse, pluging it in, restarting the coputer, taking the battery out... but i did not solve it, any ideas?

12-08-2008, 02:15 AM	#2 (permalink)
Lakky Registered User Join Date: Dec 2008 Posts: 3 OS: Windows Vista SP1	Re: Both mouse and touchpad stopped working UPDATE: I noticed that if i remove all the drivers and unplug the USB mouse, the touchpad is recognized as PS/2 compatible mouse with the same The device cannot start(code 10) error, maybe this can help you help me :) And no, Fn + F7 is not the problem. One more thing, i dont care if the touchpad will work or not, i use mouse all the time so this is not a problem. I just downloaded some mouse emulator, so I can use my keyboard to control mouse pointer and it works, but this really is NOT a solution :) Last edited by Lakky; 12-08-2008 at 02:39 AM.

12-08-2008, 04:43 AM	#3 (permalink)
Lakky Registered User Join Date: Dec 2008 Posts: 3 OS: Windows Vista SP1	Re: Both mouse and touchpad stopped working Another update: Well, i just found out that if I turn it on by pushing the Acer Arcade button, the Mouse and touchpad IS working, so my Mouse/touchpad is not broken. This must be software/driver problem or something.... Last edited by Lakky; 12-08-2008 at 04:45 AM.