[SOLVED] New laptop with vista doesnt recognise ethernet connection

cammy22 · 11-26-2008, 09:04 AM

Hello
I have just bought my niece a laptop for her xmas, when I plug my ethernet cable into the back of it, it does not do anything, recognise that theres a cable plugged in or anything. I have XP on my home pc and vista is on the laptop but is new to me but I had a look in control panel/modems and it wasnt there. Do i need to install the drivers for my modem?
I want to set it up for her and need connection to update stuff.
Any help would be greatly appreciated.

Cam.

dai · 11-26-2008, 11:15 AM

have you set up the isp settings

cammy22 · 11-27-2008, 01:45 AM

No I havnt, please could you advise.

Thanks

Cam

dai · 11-27-2008, 04:47 AM

right click on the tv icon in the task bar and select
network sharing centre/view status/properties/double click on internet protocl ip4
and enter your isp settings
your isp help desk should be able to guide you through it on the phone if you have a problem with entering the settings

cammy22 · 12-04-2008, 03:36 AM

(Sorry for the delay I have been ill for a week!)

Ok, After I entered all my details (ip, subnet, default gateway etc) I still have no internet connection.
In Network Sharing Centre I have (icons) 'MY-PC' connected to 'Unidentified Network' then a connection with a red X going to 'Internet' but the globe is grayed out.
Acces - Local
Connection - Local Area Connection

When I try to connect I get :
connection through WAN miniport (PPPOE) ERROR 815, cannot connect, remote server is not responding. This could be caused by an invalid value for the service name.

Any Ideas? Thanks again.

dai · 12-04-2008, 07:08 AM

delete the broadband connection icon in network connections
more here
http://forums.microsoft.com/technet/...7860&siteid=17

cammy22 · 12-05-2008, 06:41 AM

Jeez i didnt realise how important it was to reset(turn off) my modem each time i plug it into a new computer. I think that solved it. After I got it working on the laptop i had the same prob on my pc thereafter, again resetting the modem worked.

Thanks for all your help.

Cammy.

11-26-2008, 09:04 AM	#1 (permalink)
cammy22 Registered User Join Date: Nov 2008 Location: Edinburgh, Scotland Posts: 29 OS: XP SP3	[SOLVED] New laptop with vista doesnt recognise ethernet connection Hello I have just bought my niece a laptop for her xmas, when I plug my ethernet cable into the back of it, it does not do anything, recognise that theres a cable plugged in or anything. I have XP on my home pc and vista is on the laptop but is new to me but I had a look in control panel/modems and it wasnt there. Do i need to install the drivers for my modem? I want to set it up for her and need connection to update stuff. Any help would be greatly appreciated. Cam. Last edited by cammy22; 11-26-2008 at 09:06 AM.

11-26-2008, 11:15 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: New laptop with vista doesnt recognise ethernet connection have you set up the isp settings __________________

11-27-2008, 01:45 AM	#3 (permalink)
cammy22 Registered User Join Date: Nov 2008 Location: Edinburgh, Scotland Posts: 29 OS: XP SP3	Re: New laptop with vista doesnt recognise ethernet connection No I havnt, please could you advise. Thanks Cam

11-27-2008, 04:47 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: New laptop with vista doesnt recognise ethernet connection right click on the tv icon in the task bar and select network sharing centre/view status/properties/double click on internet protocl ip4 and enter your isp settings your isp help desk should be able to guide you through it on the phone if you have a problem with entering the settings __________________

12-04-2008, 03:36 AM	#5 (permalink)
cammy22 Registered User Join Date: Nov 2008 Location: Edinburgh, Scotland Posts: 29 OS: XP SP3	Re: New laptop with vista doesnt recognise ethernet connection (Sorry for the delay I have been ill for a week!) Ok, After I entered all my details (ip, subnet, default gateway etc) I still have no internet connection. In Network Sharing Centre I have (icons) 'MY-PC' connected to 'Unidentified Network' then a connection with a red X going to 'Internet' but the globe is grayed out. Acces - Local Connection - Local Area Connection When I try to connect I get : connection through WAN miniport (PPPOE) ERROR 815, cannot connect, remote server is not responding. This could be caused by an invalid value for the service name. Any Ideas? Thanks again.

12-04-2008, 07:08 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,784 OS: win 7 32x 64x rtm	Re: New laptop with vista doesnt recognise ethernet connection delete the broadband connection icon in network connections more here http://forums.microsoft.com/technet/...7860&siteid=17 __________________

12-05-2008, 06:41 AM	#7 (permalink)
cammy22 Registered User Join Date: Nov 2008 Location: Edinburgh, Scotland Posts: 29 OS: XP SP3	Re: New laptop with vista doesnt recognise ethernet connection Jeez i didnt realise how important it was to reset(turn off) my modem each time i plug it into a new computer. I think that solved it. After I got it working on the laptop i had the same prob on my pc thereafter, again resetting the modem worked. Thanks for all your help. Cammy.