Acer Extensa 4420-5963 Not Powering Up

Burt1919 · 11-14-2008, 09:14 AM

I have a 2-month-old Acer laptop that was running fine. About 2 weeks ago I tried to turn it on. Nothing happened. I went to Acer's website, followed their instructions and got it to come on. 2 days later, same problem. It was a weekday, so I called Acer. Rep went thru same procedure I had already done. Computer came on and booted properly. She led me thru a restore to a date before the problem started. I then the computer off. Tried to turn it on later. Dead. Called Acer again. Same advice. I've since put it into the hibernate mode with the a/c adaptor plugged in when I'm not using it. If I do this, it works well; I leave the a/c adaptor plugged in. (The battery is charging, although its charge lasts less than 90 minutes.) The charger gets very hot. But their is a warning about that. The computer is under warranty. But I don't want to give it up for service/repair now because I'm in the middle of an online college course. I plan to take it into Best Buy, where I bought it (and who is authorized to repair it) in mid December, when my class is over. Any ideas what's going on?

**TriggerFinger** · 11-14-2008, 01:23 PM

Hi,

If you have a problem with hibernate in Vista, then you are not alone. Try Google for same argument and you will get a lot of hits. May be this will help you:

http://www.computerperformance.co.uk..._hibernate.htm

Burt1919 · 11-26-2008, 03:29 PM

Thank you for your suggestion... Despite my efforts, the computer simply died. I took it to Best Buy for a diagnostic check. They saw a problem in the hard drive, which they replaced under warranty, at no charge to me. I took it home. I tried to turn it on. It did not come on. I took it back in to the store. They verified that it was not working. They said the mother board was bad. They were unable to find a like computer to exchange for mine, but they gave me a loaner to use until mine came back from BB's central repair facility. I hope their brains can figure it out and return it to me as good as (it should be) new.

aubreyq · 12-10-2008, 09:03 PM

I have the exact same problem as Burt with the same model of laptop. Burt, I sent you a PM. If anyone else is out there that can contribute, I'd like to hear your story. I bought my laptop in September 2008.

Gino66 · 07-20-2009, 05:43 AM

I have the very same problem as Burt with the same laptop. Acer techs here do something when they repair it and its good again until about 1 month to 1 1/2 and the problem surfaces again. I bought mine at Best Buy in New Jersey Oct 2008 but I live in the Philippines so there's no returning it. Can anyone help? My OS is Vista.

11-14-2008, 09:14 AM	#1 (permalink)
Burt1919 Registered User Join Date: Nov 2008 Posts: 2 OS: Vista	Acer Extensa 4420-5963 Not Powering Up I have a 2-month-old Acer laptop that was running fine. About 2 weeks ago I tried to turn it on. Nothing happened. I went to Acer's website, followed their instructions and got it to come on. 2 days later, same problem. It was a weekday, so I called Acer. Rep went thru same procedure I had already done. Computer came on and booted properly. She led me thru a restore to a date before the problem started. I then the computer off. Tried to turn it on later. Dead. Called Acer again. Same advice. I've since put it into the hibernate mode with the a/c adaptor plugged in when I'm not using it. If I do this, it works well; I leave the a/c adaptor plugged in. (The battery is charging, although its charge lasts less than 90 minutes.) The charger gets very hot. But their is a warning about that. The computer is under warranty. But I don't want to give it up for service/repair now because I'm in the middle of an online college course. I plan to take it into Best Buy, where I bought it (and who is authorized to repair it) in mid December, when my class is over. Any ideas what's going on? Last edited by Burt1919; 11-14-2008 at 09:20 AM.

11-14-2008, 01:23 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,851 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: Acer Extensa 4420-5963 Not Powering Up Hi, If you have a problem with hibernate in Vista, then you are not alone. Try Google for same argument and you will get a lot of hits. May be this will help you: http://www.computerperformance.co.uk..._hibernate.htm __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

11-26-2008, 03:29 PM	#3 (permalink)
Burt1919 Registered User Join Date: Nov 2008 Posts: 2 OS: Vista	Re: Acer Extensa 4420-5963 Not Powering Up Thank you for your suggestion... Despite my efforts, the computer simply died. I took it to Best Buy for a diagnostic check. They saw a problem in the hard drive, which they replaced under warranty, at no charge to me. I took it home. I tried to turn it on. It did not come on. I took it back in to the store. They verified that it was not working. They said the mother board was bad. They were unable to find a like computer to exchange for mine, but they gave me a loaner to use until mine came back from BB's central repair facility. I hope their brains can figure it out and return it to me as good as (it should be) new.

12-10-2008, 09:03 PM	#4 (permalink)
aubreyq Registered User Join Date: Dec 2008 Posts: 1 OS: XP	Re: Acer Extensa 4420-5963 Not Powering Up I have the exact same problem as Burt with the same model of laptop. Burt, I sent you a PM. If anyone else is out there that can contribute, I'd like to hear your story. I bought my laptop in September 2008.

07-20-2009, 05:43 AM	#5 (permalink)
Gino66 Registered User Join Date: Jul 2009 Posts: 2 OS: Vista	Re: Acer Extensa 4420-5963 Not Powering Up I have the very same problem as Burt with the same laptop. Acer techs here do something when they repair it and its good again until about 1 month to 1 1/2 and the problem surfaces again. I bought mine at Best Buy in New Jersey Oct 2008 but I live in the Philippines so there's no returning it. Can anyone help? My OS is Vista.