Toshiba Satellite P100 video issue

derekeh · 10-05-2008, 10:36 AM

Yesterday i was using my p100 when the screen suddenly started going off and on. I restarted but then the colors were distorted and everything had lines running down it. As soon as its about ready to load windows the screen went blank again. I turned the laptop off for a few minutes to try it again later. Well the computer worked fine for about 5 minutes but then the screen started going on and off again. I also tried using a monitor instead of the laptop screen and I had the same issues. Anyone else ever had this happen or know what could be the problem? Thanks.

dai · 10-05-2008, 11:46 AM

clean the dust out of it
it may be heat
or the video chip may be on it's way out

derekeh · 10-05-2008, 11:52 AM

i cleaned it out and it didnt help. Im leaning towards it being the video card since it does it all the time now when i start it up. So heat shouldnt be the issue.

dai · 10-05-2008, 12:16 PM

very few laptops come with a video card and when they do it is near impossible to find a replacement
a video chip is part of the m/b so if it is gone it means a m/b replacement
even on a near new laptop it is more economical to replace the laptop unless you can find a m/b and replace it yourself

derekeh · 10-05-2008, 12:46 PM

The video card isnt integrated on my motherboard so maybe with a lot of searching i can find a replacement. :(

dai · 10-05-2008, 01:01 PM

check toshiba for a replacement first
is it still under warranty

derekeh · 10-05-2008, 01:01 PM

Well I found out that I can move the computer around and the video will work occassionally. Also ive been able to get into safe mode and it has no video issues yet. Will not load normally now without giving a blue screen error. The error disappears too fast to see what it says

dai · 10-05-2008, 01:11 PM

in safe mode turn off the auto reboot so it freezes on the error
try reinstalling the driversto turn off the auto reboot
control panel /sysytem/advanced/startup and recovery settings
then untick the auto reboot box
post any bsod error messages the computer freezes on in full
it could also be a loose connection if it changes with movement

derekeh · 10-05-2008, 01:21 PM

it tells me i need to enable the alerter service first and i dont know how to. its extremely slow right now. After opening just a few windows it locks up and turns off on its own. Ill keep trying to get the error

derekeh · 10-05-2008, 01:28 PM

I was finally able to get into windows normally and I turned off auto reboot. Something else ive noticed is thats its never distorted in windows... thats when the screen goes off and on. Its only distorted during boot.

derekeh · 10-05-2008, 01:41 PM

Okay here is a pic of the blue screen error. If you cant make it out let me knoiw and ill just type it all out.

dai · 10-05-2008, 01:42 PM

can you get your cpu tempreture
do you hear the fan cut in as soon as you boot

dai · 10-05-2008, 01:45 PM

it is indicating your video drivers
reinstall them from vga mode with a/virus disabled while you install them then reboot

derekeh · 10-05-2008, 01:46 PM

Ill try getting a program on to check the cpu temperature but I dont think thats the problem since it does this after its been sitting for a few hours. I do hear the fans turn on when the computer is turned on.

dai · 10-05-2008, 01:54 PM

go with the driver reinstall as thats what the bsod indicates

derekeh · 10-05-2008, 02:06 PM

Is their a way to install the drivers from a cd in safe mode? The screen wont stay on long enough in normal mode for me to see what im doing

derekeh · 10-05-2008, 02:36 PM

I dont know what to do. I cant install any drivers because in safe mode I cant use my cd rom and even if i could the computer slows down and locks up before i could install them. I cant install them in normal mode because the screen wont stay on long enough to see what I am doing. :(

derekeh · 10-05-2008, 02:47 PM

If i removed the display drivers or disabled the display adapter would that help show if it is a driver issue or not?

**wrench97** · 10-05-2008, 02:47 PM

Boot into safe mode with networking support and down load the latest drivers from the Toshiba web site and install them.

derekeh · 10-05-2008, 02:54 PM

I reinstalled the drivers and i still get the same error :(

10-05-2008, 10:36 AM	#1 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Toshiba Satellite P100 video issue Yesterday i was using my p100 when the screen suddenly started going off and on. I restarted but then the colors were distorted and everything had lines running down it. As soon as its about ready to load windows the screen went blank again. I turned the laptop off for a few minutes to try it again later. Well the computer worked fine for about 5 minutes but then the screen started going on and off again. I also tried using a monitor instead of the laptop screen and I had the same issues. Anyone else ever had this happen or know what could be the problem? Thanks. Last edited by derekeh; 10-05-2008 at 10:42 AM.

10-05-2008, 11:46 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue clean the dust out of it it may be heat or the video chip may be on it's way out __________________

10-05-2008, 11:52 AM	#3 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue i cleaned it out and it didnt help. Im leaning towards it being the video card since it does it all the time now when i start it up. So heat shouldnt be the issue.

10-05-2008, 12:16 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue very few laptops come with a video card and when they do it is near impossible to find a replacement a video chip is part of the m/b so if it is gone it means a m/b replacement even on a near new laptop it is more economical to replace the laptop unless you can find a m/b and replace it yourself __________________

10-05-2008, 12:46 PM	#5 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue The video card isnt integrated on my motherboard so maybe with a lot of searching i can find a replacement. :(

10-05-2008, 01:01 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue check toshiba for a replacement first is it still under warranty __________________ Last edited by dai; 10-05-2008 at 01:09 PM.

10-05-2008, 01:01 PM	#7 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue Well I found out that I can move the computer around and the video will work occassionally. Also ive been able to get into safe mode and it has no video issues yet. Will not load normally now without giving a blue screen error. The error disappears too fast to see what it says Last edited by derekeh; 10-05-2008 at 01:03 PM.

10-05-2008, 01:11 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue in safe mode turn off the auto reboot so it freezes on the error try reinstalling the driversto turn off the auto reboot control panel /sysytem/advanced/startup and recovery settings then untick the auto reboot box post any bsod error messages the computer freezes on in full it could also be a loose connection if it changes with movement __________________

10-05-2008, 01:21 PM	#9 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue it tells me i need to enable the alerter service first and i dont know how to. its extremely slow right now. After opening just a few windows it locks up and turns off on its own. Ill keep trying to get the error

10-05-2008, 01:28 PM	#10 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue I was finally able to get into windows normally and I turned off auto reboot. Something else ive noticed is thats its never distorted in windows... thats when the screen goes off and on. Its only distorted during boot.

10-05-2008, 01:42 PM	#12 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue can you get your cpu tempreture do you hear the fan cut in as soon as you boot __________________

10-05-2008, 01:45 PM	#13 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue it is indicating your video drivers reinstall them from vga mode with a/virus disabled while you install them then reboot __________________

10-05-2008, 01:46 PM	#14 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue Ill try getting a program on to check the cpu temperature but I dont think thats the problem since it does this after its been sitting for a few hours. I do hear the fans turn on when the computer is turned on.

10-05-2008, 01:54 PM	#15 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,785 OS: win 7 32x 64x rtm	Re: Toshiba Satellite P100 video issue go with the driver reinstall as thats what the bsod indicates __________________

10-05-2008, 02:06 PM	#16 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue Is their a way to install the drivers from a cd in safe mode? The screen wont stay on long enough in normal mode for me to see what im doing

10-05-2008, 02:36 PM	#17 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue I dont know what to do. I cant install any drivers because in safe mode I cant use my cd rom and even if i could the computer slows down and locks up before i could install them. I cant install them in normal mode because the screen wont stay on long enough to see what I am doing. :(

10-05-2008, 02:47 PM	#18 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue If i removed the display drivers or disabled the display adapter would that help show if it is a driver issue or not?

10-05-2008, 02:47 PM	#19 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,863 OS: Win7	Re: Toshiba Satellite P100 video issue Boot into safe mode with networking support and down load the latest drivers from the Toshiba web site and install them. __________________ Power Supply and Selection

10-05-2008, 02:54 PM	#20 (permalink)
derekeh Registered User Join Date: Oct 2008 Posts: 18 OS: xp	Re: Toshiba Satellite P100 video issue I reinstalled the drivers and i still get the same error :(