Dropped laptop, help needed!

KB01 · 09-14-2008, 08:08 PM

Hello,

I have a Sony Vaio laptop which is 18 months old and I accidently dropped it yesterday. Now when I try to switch it on it shows the following message

Windows could not start because the following file is missing or corrupt: System32/Drivers/Ntfs.sys. You can attempt to repari this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' at the first screen to start repair

I have just moved halfway across the world and didn't bring any setup CDs with me. Is there anything I can do to repair it (could it be something has come loose during the fall causing the error message?.

The laptop laned on one corner which has cracked trhe case a little but there doesn't appear to be any other damage.

Thanks

Kevin

**TriggerFinger** · 09-15-2008, 02:25 AM

Hi Kevin,

Looks like you really need to get hold of an XP install CD as symptom could be caused either hardware (hard drive) or corrupt Windows file. If it is hardware failure, I believe you have a malfunctioning HDD since this is a victim of a fall. The message that you see could just be a result of this malfunction and a fresh install of XP is needed. On the other hand if this is just a corrupt Windows file (HDD is still good and working), you then have to copy the NTFS.SYS into your laptop (see this: http://support.microsoft.com/kb/822800)

DAVITECH · 09-15-2008, 03:00 AM

Dav is back

well man the only thing is that its like the hdd of your laptop has moved a bit that's why some files cant be recognized. Just open it carefully and try putting it back by making sure all the pins on the interface have contact with the HDD. If not the other solution is to repair the windows. That`s the way the truth and the life of your laptop

09-14-2008, 08:08 PM	#1 (permalink)
KB01 Registered User Join Date: Sep 2008 Posts: 1 OS: XP	Dropped laptop, help needed! Hello, I have a Sony Vaio laptop which is 18 months old and I accidently dropped it yesterday. Now when I try to switch it on it shows the following message Windows could not start because the following file is missing or corrupt: System32/Drivers/Ntfs.sys. You can attempt to repari this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' at the first screen to start repair I have just moved halfway across the world and didn't bring any setup CDs with me. Is there anything I can do to repair it (could it be something has come loose during the fall causing the error message?. The laptop laned on one corner which has cracked trhe case a little but there doesn't appear to be any other damage. Thanks Kevin

09-15-2008, 02:25 AM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,144 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Dropped laptop, help needed! Hi Kevin, Looks like you really need to get hold of an XP install CD as symptom could be caused either hardware (hard drive) or corrupt Windows file. If it is hardware failure, I believe you have a malfunctioning HDD since this is a victim of a fall. The message that you see could just be a result of this malfunction and a fresh install of XP is needed. On the other hand if this is just a corrupt Windows file (HDD is still good and working), you then have to copy the NTFS.SYS into your laptop (see this: http://support.microsoft.com/kb/822800) __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

09-15-2008, 03:00 AM	#3 (permalink)
DAVITECH Registered User Join Date: Aug 2008 Posts: 6 OS: XP SP2 My System	Re: Dropped laptop, help needed! Dav is back well man the only thing is that its like the hdd of your laptop has moved a bit that's why some files cant be recognized. Just open it carefully and try putting it back by making sure all the pins on the interface have contact with the HDD. If not the other solution is to repair the windows. That`s the way the truth and the life of your laptop