Laptop got turned off during a service pack update for Vista

Yotsuba 404 · 09-14-2008, 04:50 AM

Well as the post says , My Laptop got turned off during a service pack update for Vista.
It was on stage 2 of the update when it just lost power.
Now everytime I turn it on I get this error message along with a blue background ( not the bsod )
" A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components , restart your computer , press F8 to select advanced startup options , and then select safe mode.

Technical information:
( three wierd symbols ) STOP : 0x0000C1F5 (0x00000000 , 0x00000000 , 0x00000000 , 0x00000000 ) "

Ok, when I start in safe mode it says loading windows files and stops at " crc disk " or something like that.

I am using a Compaq presario V6000 running on Windows Vista Home premium.

I need a solution to fix this problem , I will do anything not to lose the files I have on my laptop , I have around 50 gigs of stuff on it.

Please help me out here , any solutions GREATLY appreciated.

**TriggerFinger** · 09-14-2008, 07:07 AM

Have you tried System Restore to an earlier time.. before the updates were made? See here: http://windowshelp.microsoft.com/Win...4be5e1033.mspx

Yotsuba 404 · 09-14-2008, 07:32 AM

No , I can't figure out how to do it.
I can't even log onto my profile.
Thanks for the suggestion though.
Any idea's how to access it without logging on?

Yotsuba 404 · 09-14-2008, 07:34 AM

When I press F11 when it powers on , windows begins to start up and it just gets the same error message.

Yotsuba 404 · 09-14-2008, 07:36 AM

OH and did I mention I can't actually log onto my profile.
It gets the error before it gives me the option............

**TriggerFinger** · 09-14-2008, 07:52 AM

Try the steps on this page (see bottom part of the page):

http://windowshelp.microsoft.com/Win...e1033.mspx#EVD

If still no go, may be you need the Vista install CD/DVD or the Vista recovery CD/DVD.

Yotsuba 404 · 09-14-2008, 08:06 AM

Ok.......... I'm getting nowhere.
WilL getting those CD's wipe my memory?

Yotsuba 404 · 09-14-2008, 08:08 AM

Ok, have another question really quick.
Is there any way to get all my files onto an external hard drive or anything ?
As in , is there any possible way to save all my files?

**TriggerFinger** · 09-14-2008, 08:58 AM

Quote:

Originally Posted by Yotsuba 404

Ok.......... I'm getting nowhere.
WilL getting those CD's wipe my memory?

No they should give you options as described in the link I gave earlier.

Quote:

Originally Posted by Yotsuba 404

Ok, have another question really quick.
Is there any way to get all my files onto an external hard drive or anything ?
As in , is there any possible way to save all my files?

Yes, move the HDD into an enclosure and connect it to another PC via USB. From there you can get your files.

EDIT:
Try also the steps here: Laptop Recovery Instructions

09-14-2008, 04:50 AM	#1 (permalink)
Yotsuba 404 Registered User Join Date: Sep 2008 Posts: 11 OS: Windows Vista	Laptop got turned off during a service pack update for Vista Well as the post says , My Laptop got turned off during a service pack update for Vista. It was on stage 2 of the update when it just lost power. Now everytime I turn it on I get this error message along with a blue background ( not the bsod ) " A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components , restart your computer , press F8 to select advanced startup options , and then select safe mode. Technical information: ( three wierd symbols ) STOP : 0x0000C1F5 (0x00000000 , 0x00000000 , 0x00000000 , 0x00000000 ) " Ok, when I start in safe mode it says loading windows files and stops at " crc disk " or something like that. I am using a Compaq presario V6000 running on Windows Vista Home premium. I need a solution to fix this problem , I will do anything not to lose the files I have on my laptop , I have around 50 gigs of stuff on it. Please help me out here , any solutions GREATLY appreciated.

09-14-2008, 07:07 AM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,211 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Laptop got turned off during a service pack update for Vista Have you tried System Restore to an earlier time.. before the updates were made? See here: http://windowshelp.microsoft.com/Win...4be5e1033.mspx __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

09-14-2008, 07:32 AM	#3 (permalink)
Yotsuba 404 Registered User Join Date: Sep 2008 Posts: 11 OS: Windows Vista	Re: Laptop got turned off during a service pack update for Vista No , I can't figure out how to do it. I can't even log onto my profile. Thanks for the suggestion though. Any idea's how to access it without logging on?

09-14-2008, 07:34 AM	#4 (permalink)
Yotsuba 404 Registered User Join Date: Sep 2008 Posts: 11 OS: Windows Vista	Re: Laptop got turned off during a service pack update for Vista When I press F11 when it powers on , windows begins to start up and it just gets the same error message.

09-14-2008, 07:36 AM	#5 (permalink)
Yotsuba 404 Registered User Join Date: Sep 2008 Posts: 11 OS: Windows Vista	Re: Laptop got turned off during a service pack update for Vista OH and did I mention I can't actually log onto my profile. It gets the error before it gives me the option............

09-14-2008, 07:52 AM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,211 OS: Windows 7 Beta, Vista SP1, XP SP3, PCLinuxOS2007	Re: Laptop got turned off during a service pack update for Vista Try the steps on this page (see bottom part of the page): http://windowshelp.microsoft.com/Win...e1033.mspx#EVD If still no go, may be you need the Vista install CD/DVD or the Vista recovery CD/DVD. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Everest HOW TO BURN AN ISO FILE

09-14-2008, 08:06 AM	#7 (permalink)
Yotsuba 404 Registered User Join Date: Sep 2008 Posts: 11 OS: Windows Vista	Re: Laptop got turned off during a service pack update for Vista Ok.......... I'm getting nowhere. WilL getting those CD's wipe my memory? Last edited by TriggerFinger; 09-14-2008 at 08:58 AM.

09-14-2008, 08:08 AM	#8 (permalink)
Yotsuba 404 Registered User Join Date: Sep 2008 Posts: 11 OS: Windows Vista	Re: Laptop got turned off during a service pack update for Vista Ok, have another question really quick. Is there any way to get all my files onto an external hard drive or anything ? As in , is there any possible way to save all my files?