Hp Pav dv6000[moved from xp]

LEOLADI65 · 09-13-2008, 10:10 AM

Still after two months of trying to find the answer on how to make the sound come out of the speakers. On my laptop. I get sound from the ear phones.

Does not any one have the soulution. I have looked and found many with the same questions, but no answers.

I have done a total system restore and reinstalled all the soft ware and drivers and still no sound.

I would appreaciate it is some one please help me.

Thank you

leoladi65

**mike2020learnin** · 09-13-2008, 03:02 PM

Hello & welcome to TSF ,

have you cheched what the settings set at in the (Sounds & Audio devices ) section of the control pannel

you will be wanting to check the (Audio Tab)

let me know what you see there

Mike

LEOLADI65 · 09-14-2008, 03:50 PM

The PROBLEM im having is that for no apparent reason my volume has just stopped outputing any audio at all,even though device manager and the drivers are all working not to mention all volume controls are set and proper,i have no idea what the problem is and my laptop isnt giving me any indication that there even IS any problem with audio .All mute buttons and basic checks have been done so its nothing obvious i can think of.Iv also got all the latest up to date audio codecs,etc.Any help would be greatly appreciated. I have done two restores and reinstalled all software and drivers...nothing seems to work.
Thank You
D

**mike2020learnin** · 09-14-2008, 08:21 PM

Hello Leo,

the reason i wanted tou to tell me is because some time you can get a maleware that will change the device that enables you to hear the sound

in the audio tab / in the sounds & audio device controller there is 3 sections with a drop down box in it that this maleware changes

i need to know what it says in those boxs

for if you click on the arrow of that box it may show you another device & it may need to be selected to enable you to here sounds

just because it says one thing dose not mean that it is the correct device that enables play back thru your audio devices

check this please

Mike

dai · 09-14-2008, 09:58 PM

look at items 5 and 6
http://www.techsupportforum.com/hard...facturers.html

LEOLADI65 · 09-15-2008, 09:44 AM

Hi, I really appreciate the help. I have look under the device.audio & sound tabs, all the tabs and it says that the drivers are all working correctly.
So frustrated am I. went in an gathered the following information on my computer...don't know have valuable it will be to solve my promblem.
I did upgrade to Vista and then found out that I have only limted usage and I did not like Vista and reinstalled my Win Xp...I did have a problem with the sound, but still had a warranty at that time. (several months ago) I think she had me unistall and reinstall and it fixed the problem and also think we did a upgrade to the mother board. which I have no idea how we did that.
I also got that horrible virus..antivirsuxp 2008 and had to do two system restores and reload all the drivers and software and did upgrades from windows. I aslo installed StopZilla and it took three scans..with upgraded fixes to rid my computer of the AntivirusXP 2008. The computer seems fine..only way to here sound is through ear plugs.
Here is the information I gathered, Hope it helps. And Thanks again.

Sound Card
Manufacturer: Conexant
Model: Conexant High Definition Audio
Driver: chdaud.sysFriday, June 02, 2006 Supported

SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L1
SpeakerVolumeMed = L2
Status = OK OS Name

Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name PC251032123362
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv6000
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
BIOS Version/Date Hewlett-Packard F.11, 12/8/2006
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system3

D.

**mike2020learnin** · 09-15-2008, 10:36 AM

Hello Diane ,

what i am thinking at the moment is thru your need to rid your system of the infection that you may have corrupted the drivers for your onboard audio

with some infections they take specialized tools to remove them safely & if you do not use those tools then they can render certain function of your sysem useless / unopertable / non functioning

so i would look for the motherboard drivers and reinstall them / i would do this in safe mode

for in safemode your system will have everything shut down and only the bare minimum will be being used

then i would reinstall the drivers for your audio

this i would also do in safemode

doing this in safemode will enable your system the ability to write the paths & codes that it needs to the proper devices

to enter safemode

when you start your system you need to start tapping the (F8) key untill a screen is shown that gives you many options

select ( safemode) only

now do you know your way around the ( bios) ?

you might need to check to see if your setting in there have not been change due to the removel of the infection & the updates that you & the tech did when you had help reinstalling youe os while it was under warrenty

you will want to be looking in the advanced setting

see if it is set for ( onboard / auto / pci / manuel / ect ...) it should be set for auto for this will let the motherboard auto deteck the device that you are useing

hope this can fins a solution

Mike

LEOLADI65 · 09-15-2008, 05:19 PM

I have installed both these programs and they do not help......

The following is some of the things I check and tried today.
Under services
Windows Audio…everything is fine/started.

Under services
Window driver Foundation
Error 31: A device attached to system is not function.
Under the tab…dependencies…it says plug and play.
Missing a plug and play…
Windows Driver Foundation - User-mode Driver Framework
Manages user-mode driver host processes
Have tried to restart it and it keeps saying error 31.
Tried to recovery and it will not…

Under Human Interface D
Which controls the hot buttons on keyboards, remote controls
other multimedia devices….it will not start…and shows me an error 2
file systems cannot be found.
Under the Dependencies tab it says
Remoter procedure call (RPC) & it is the service it depends on to function.

Under services it says that the performance logs and alerts started and then stopped

I installed those drivers as suggested..
ConexantHD 221_XP.zip
coConexantnexant221_XP.zip (2

I keep trying different things and so far...it is a no go.

I do not understand along of the 'lingo" perhaps you an stop a problem from the information above.

Thanks,
D

LEOLADI65 · 09-15-2008, 08:41 PM

Hi again. I really do not know much about Bios upgrade. I tried to locate the correct one through HP today..with no luck.

I do know how to do the safe mode and did most things in safe mode.
I will try tomorrow..as I am totally frustrated. I am on this computer all day trying to find a fix.

I did come across one error..that I thought my still be the antivirusxp 2008.
I will have to see if i can find it and list it and see what your think.
thanks
Tomorrow
D

Quote:

Originally Posted by mike2020learnin

Hello Diane ,

what i am thinking at the moment is thru your need to rid your system of the infection that you may have corrupted the drivers for your onboard audio

with some infections they take specialized tools to remove them safely & if you do not use those tools then they can render certain function of your sysem useless / unopertable / non functioning

so i would look for the motherboard drivers and reinstall them / i would do this in safe mode

for in safemode your system will have everything shut down and only the bare minimum will be being used

then i would reinstall the drivers for your audio

this i would also do in safemode

doing this in safemode will enable your system the ability to write the paths & codes that it needs to the proper devices

to enter safemode

when you start your system you need to start tapping the (F8) key untill a screen is shown that gives you many options

select ( safemode) only

now do you know your way around the ( bios) ?

you might need to check to see if your setting in there have not been change due to the removel of the infection & the updates that you & the tech did when you had help reinstalling youe os while it was under warrenty

you will want to be looking in the advanced setting

see if it is set for ( onboard / auto / pci / manuel / ect ...) it should be set for auto for this will let the motherboard auto deteck the device that you are useing

hope this can fins a solution

Mike

dai · 09-15-2008, 09:02 PM

follow the 5 steps here
http://www.techsupportforum.com/showthread.php?t=15968

**mike2020learnin** · 09-15-2008, 09:35 PM

Hello ,

sorry it took so long , had to take a break

but i agree with (dai

you may have remnents of infections still on your system that need to be removed

Mike

Brant Kogasu · 09-16-2008, 01:26 AM

check to make sure realplayer isn't muted. That'll be a pain in the *** at times.

LEOLADI65 · 09-16-2008, 10:14 PM

hi. I have search for a bios upgrade f.11 for hp pav dv6000
and cannot locate one..even on HP site, also microsoft update page.
So needless to say..I am stuck.
Any ideas?
D

LEOLADI65 · 09-20-2008, 12:33 PM

I have posted to HP...being as some many have the same problem as I. I have not worked on this yet. But..here is there step by step for me to try and resolve this issue on no external sound.
I hope it workes and will let you know.....so that if you are having this problem....it might help you. :) I hope!

Hello Diane,

Thank you for contacting HP Total Care.

I gather from your e-mail that you are experiencing issues with the audio on your HP Pavilion dv6100 Notebook. I also understand that you have already performed few troubleshooting steps and even that did not resolve the issue.

I realize your concern regarding this issue and I will give you an appropriate solution for it. It is our goal to answer questions presented to us as quickly as possible.

Diane, as you have already performed few steps, please use the information given below to isolate the issue completely.

Note: You can ignore any steps that you have already performed. The following steps are a work around that would resolve the issue on an ideal scenario. Even though the suggestions given below may seem lengthy; we are checking all possible scenarios to isolate the issue completely. Also, please do not perform these entire steps at one stretch. After each step check if the issue is getting resolved, if not then proceed to the next Step.

Perform the steps in order until you hear sound from the speakers. The methods apply to the use of the original sound devices and speakers that came installed on HP Notebook PCs.

=== Simple sound system test ===

1. Click Start, and then Control Panel.
2. Select the Control Panel icon for sound devices.

* In Category View, click Sounds, Speech, and Audio Devices.
* In Classic View, click Sounds and Audio Devices.

3. On the Sounds tab, under Program events, select any event, such as
Asterisk, and then under Sounds, select any sound, such as Chord.
4. Click the Play button. The sound should be heard through the
speakers or headphones.

Verify the speaker connections

When using external speakers or headphones, do the following
activities to verify that the sound cables are properly connected from
the speaker to the PC. Cable connectors and plug assignments are
normally color-coded to aid with connections. If there are no
external speaker, skip this method and go to Method 2.

1. Disconnect the speaker cable from the PC.
2. Insert the jack for the headphones directly into the "speaker out"
connector on the PC. The connector may be identified by either a
symbol of a speaker
3. Perform a test of the sound on the computer as explained elsewhere.

* If sound is not restored with the headphones, go to Method 2.
* If sound is restored when the headphones are inserted into the
speaker out connection but the speakers do not work, try the
following steps:

a. If the speakers are powered, verify an external power
source such as an AC adapter is connected and working.
b. Visually check the condition of the speaker wires. If
possible, for testing purposes, replace the speaker wires.
c. Visually check that the jacks are fully inserted into the
speaker connectors.

* If the sound from the speakers is not restored and you are
using the original notebook speakers, go to a different method
listed below to resolve this issue.

To view the other troubleshooting methods, I request you to visit the following HP Web site:

http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

If the issue still persists, please run the patches given below and check if the issue is resolved.

Restore sound: Windows Audio Services

http://www.kellys-korner-xp.com/regs_edits/audiosvr.reg

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Restore Startup and Shutdown Sounds

http://www.kellys-korner-xp.com/regs...aluenotset.reg

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Start Windows Audio service:

1. Click on Start >> Run
2. Type "services.msc", without the quotes, and Click OK.
3. Locate and right click on the item named "Windows Audio" and click on "Properties".
4. Click on the "General" tab.
5. Select the startup type as "Automatic".
6. Click on "Start" button, if it is not grayed out.
7. Click on Apply and OK.
8. Restart the notebook.

Please follow the steps below to change the Speaker setup

1. Click on Start > Control Panel.
2. Click on 'Switch to Classic View' if it is in Category View.
3. Click on Sound and Audio Devices.
4. Select the tab Audio and click on Advanced under the option Sound Play back > Default Device.
5. Select Desktop Stereo Speakers if it is not selected.
6. Click OK > OK.

Reduce the Hardware acceleration

1. Click Start, Control Panel, Sounds and Multimedia or Sound and Audio Devices.
2. Click the "Audio" tab.
3. Click the "Advanced" button.
4. Click the "Performance" tab and change the Hardware Acceleration slider bar to "none".
5. Restart your computer.

If the issue persists, please add an headphone to the system and check whether you are getting sound or not. Also perform the test mentioned below and get back to us with the results.

1. Click on Start->Run.
2. Type dxdiag, press enter.
3. Click on Sound tab.
4. Click on Test DirectSound and check whether your getting sound or not.

For further assistance regarding the steps, please click on the web link below.

http://support.microsoft.com/kb/307918

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

After trying the above suggestions, please check whether the issue is resolved and relpy us with the results.

I hope the above information is clear and helpful. Please do let me know, if I can help you further. Also, we are committed to help you with any other questions or issues you may have about your product.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare

Sincerely,
Jashy
HP Total Care

***Do Not Delete Service Ticket Number***
{ticketno:[
***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
http://redirect.hp.com/svs/rdr?TYPE=...avilion&c=none
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

-----Original Message-----
From: dddick
Date: 09/21/2008 00:07:34 INDIA
To: HP Support
Cc:
Subject: HP Pavilion dv6100 CTO Notebook PC e-mail support

hp e-mail support
Webform submittal date/time : 20 September 2008 18:37:47 UTC
language_code : en
language : English
Country of Residence : United States
product_line : KV
product_oid : 1844162
product_name : HP Pavilion dv6100 CTO Notebook PC
part_number : EX991AV,EX992AV,EY798AV,EY799AV,EY800AV,RG563AV,RG568AV
purchase month : 8
purchase year : 2006
problem area : other
operating system : Microsoft Windows XP Professional
What type and brand of CD/DVD media do you use? : win media player11
Was the CD/DVD writer drive built into the computer when you purchased it? : yes
error message :
problem description : I like many of your holders of this product have lost external sound. I have earplugs sound...but no external.

I know that the warranty is expired. But..we have spent thousands of dollars with your company over the years.....

All I need is the instructions on how to fix this machine..so that the sound will come back :)
Diane Dick

Microsoft Windows XP
media center Edition
Version 202
Service pack e

Registed to Diane dick

HP
inter(R)Core(TM)2CPU
T72OO @ WOOGHZ
2.OO GHZ. 2.OOGB OF RAM
PHYSICAL ADDRESS EXTENSION

dddick
Thank you
Diane
troubleshooting : I have done a system restore and reinstalled all the drivers and software.

I was infected with Antivirusxp 2008. Which after the restore, I download stopzilla and after three runs..have elimated that nasty @$$ virus.

I have been trying for over 3 months to reslove this no sound problem. That is where I discovered that many-many-many users of your product have the same problem.

I spent over $3,000 on this machine, not too mention the desktop and business printers and wireless printer. Many-Many products.

I would hope being that this is defect in your product, that you would fix this problem free of charge.
Or send me the instructions and I will do it myself.

I have even installed the UAA download and it still does not work.

Then, I purchase a usb surround 7 to relplace the lack of sound..and it will not work, unless I disable the sound in Bios...safe mod...which I don't exactly know how to do. I do know how to get into safe mod...but after that...I am lost...

Hoping that HP will help. I would like to remain a customer and be remedy to this problem.
tech skill : Intermediate
first name : DIANE
last name : DICK
phone :
email : dddick
form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=1844162&lc=en&cc=us&dlc=en&lang=en&cc=us
form country : United States

Wish me luck :)
D.

ALiSAuRuS_REx · 06-08-2009, 11:49 AM

i noticed this post was created a few months back and am not sure if you are still having the same issue or not. i have the same exact laptop and was having the same issue. After talking to HP and finding they wanted to charge me an arm and a leg to fix it, i decided to do some research online. I came to find that all that was needed was a cable replacement. This is a cable that connects from the motherboard to the front of the laptop just under the power button. It controls the power button (mine wasnt working along with the speakers) and speakers. You can find one on ebay for about $8 and its quite easy to replace. I found instructions online, and HP has videos on their site that explain how to open up the laptop as well. If you need any help with this, feel free to contact me and Ill let ya know how i went about doing it. =)

09-13-2008, 10:10 AM	#1 (permalink)
LEOLADI65 Registered User Join Date: Sep 2008 Posts: 7 OS: Microsoft win xp. Media Center Edition. Version 2002. Service pk 3. Sound card manufacturer Conexant	Hp Pav dv6000[moved from xp] Still after two months of trying to find the answer on how to make the sound come out of the speakers. On my laptop. I get sound from the ear phones. Does not any one have the soulution. I have looked and found many with the same questions, but no answers. I have done a total system restore and reinstalled all the soft ware and drivers and still no sound. I would appreaciate it is some one please help me. Thank you leoladi65

09-13-2008, 03:02 PM	#2 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Hp Pav dv6000 Hello & welcome to TSF , have you cheched what the settings set at in the (Sounds & Audio devices ) section of the control pannel you will be wanting to check the (Audio Tab) let me know what you see there Mike __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000

09-14-2008, 03:50 PM	#3 (permalink)
LEOLADI65 Registered User Join Date: Sep 2008 Posts: 7 OS: Microsoft win xp. Media Center Edition. Version 2002. Service pk 3. Sound card manufacturer Conexant	Re: Hp Pav dv6000[moved from xp] The PROBLEM im having is that for no apparent reason my volume has just stopped outputing any audio at all,even though device manager and the drivers are all working not to mention all volume controls are set and proper,i have no idea what the problem is and my laptop isnt giving me any indication that there even IS any problem with audio .All mute buttons and basic checks have been done so its nothing obvious i can think of.Iv also got all the latest up to date audio codecs,etc.Any help would be greatly appreciated. I have done two restores and reinstalled all software and drivers...nothing seems to work. Thank You D

09-14-2008, 08:21 PM	#4 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Hp Pav dv6000[moved from xp] Hello Leo, the reason i wanted tou to tell me is because some time you can get a maleware that will change the device that enables you to hear the sound in the audio tab / in the sounds & audio device controller there is 3 sections with a drop down box in it that this maleware changes i need to know what it says in those boxs for if you click on the arrow of that box it may show you another device & it may need to be selected to enable you to here sounds just because it says one thing dose not mean that it is the correct device that enables play back thru your audio devices check this please Mike __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000

09-14-2008, 09:58 PM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: Hp Pav dv6000[moved from xp] look at items 5 and 6 http://www.techsupportforum.com/hard...facturers.html __________________

09-15-2008, 09:44 AM	#6 (permalink)
LEOLADI65 Registered User Join Date: Sep 2008 Posts: 7 OS: Microsoft win xp. Media Center Edition. Version 2002. Service pk 3. Sound card manufacturer Conexant	Re: Hp Pav dv6000[moved from xp] Hi, I really appreciate the help. I have look under the device.audio & sound tabs, all the tabs and it says that the drivers are all working correctly. So frustrated am I. went in an gathered the following information on my computer...don't know have valuable it will be to solve my promblem. I did upgrade to Vista and then found out that I have only limted usage and I did not like Vista and reinstalled my Win Xp...I did have a problem with the sound, but still had a warranty at that time. (several months ago) I think she had me unistall and reinstall and it fixed the problem and also think we did a upgrade to the mother board. which I have no idea how we did that. I also got that horrible virus..antivirsuxp 2008 and had to do two system restores and reload all the drivers and software and did upgrades from windows. I aslo installed StopZilla and it took three scans..with upgraded fixes to rid my computer of the AntivirusXP 2008. The computer seems fine..only way to here sound is through ear plugs. Here is the information I gathered, Hope it helps. And Thanks again. Sound Card Manufacturer: Conexant Model: Conexant High Definition Audio Driver: chdaud.sysFriday, June 02, 2006 Supported SpeakerModeDial = M1 SpeakerModeOff = M0 SpeakerModeOn = M2 SpeakerModeSetup = M3 SpeakerVolumeHigh = L3 SpeakerVolumeLow = L1 SpeakerVolumeMed = L2 Status = OK OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name PC251032123362 System Manufacturer Hewlett-Packard System Model HP Pavilion dv6000 System Type X86-based PC Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz BIOS Version/Date Hewlett-Packard F.11, 12/8/2006 SMBIOS Version 2.4 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system3 D.

09-15-2008, 10:36 AM	#7 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Hp Pav dv6000[moved from xp] Hello Diane , what i am thinking at the moment is thru your need to rid your system of the infection that you may have corrupted the drivers for your onboard audio with some infections they take specialized tools to remove them safely & if you do not use those tools then they can render certain function of your sysem useless / unopertable / non functioning so i would look for the motherboard drivers and reinstall them / i would do this in safe mode for in safemode your system will have everything shut down and only the bare minimum will be being used then i would reinstall the drivers for your audio this i would also do in safemode doing this in safemode will enable your system the ability to write the paths & codes that it needs to the proper devices to enter safemode when you start your system you need to start tapping the (F8) key untill a screen is shown that gives you many options select ( safemode) only now do you know your way around the ( bios) ? you might need to check to see if your setting in there have not been change due to the removel of the infection & the updates that you & the tech did when you had help reinstalling youe os while it was under warrenty you will want to be looking in the advanced setting see if it is set for ( onboard / auto / pci / manuel / ect ...) it should be set for auto for this will let the motherboard auto deteck the device that you are useing hope this can fins a solution Mike __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000

09-15-2008, 05:19 PM	#8 (permalink)
LEOLADI65 Registered User Join Date: Sep 2008 Posts: 7 OS: Microsoft win xp. Media Center Edition. Version 2002. Service pk 3. Sound card manufacturer Conexant	Re: Hp Pav dv6000[moved from xp] I have installed both these programs and they do not help...... The following is some of the things I check and tried today. Under services Windows Audio…everything is fine/started. Under services Window driver Foundation Error 31: A device attached to system is not function. Under the tab…dependencies…it says plug and play. Missing a plug and play… Windows Driver Foundation - User-mode Driver Framework Manages user-mode driver host processes Have tried to restart it and it keeps saying error 31. Tried to recovery and it will not… Under Human Interface D Which controls the hot buttons on keyboards, remote controls other multimedia devices….it will not start…and shows me an error 2 file systems cannot be found. Under the Dependencies tab it says Remoter procedure call (RPC) & it is the service it depends on to function. Under services it says that the performance logs and alerts started and then stopped I installed those drivers as suggested.. ConexantHD 221_XP.zip coConexantnexant221_XP.zip (2 I keep trying different things and so far...it is a no go. I do not understand along of the 'lingo" perhaps you an stop a problem from the information above. Thanks, D

09-15-2008, 09:02 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,622 OS: vista 32x 64x ultimate retail	Re: Hp Pav dv6000[moved from xp] follow the 5 steps here http://www.techsupportforum.com/showthread.php?t=15968 __________________

09-15-2008, 09:35 PM	#11 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Hp Pav dv6000[moved from xp] Hello , sorry it took so long , had to take a break but i agree with (dai you may have remnents of infections still on your system that need to be removed Mike __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000

09-16-2008, 01:26 AM	#12 (permalink)
Brant Kogasu Registered User Join Date: Sep 2008 Posts: 5 OS: xp	Re: Hp Pav dv6000[moved from xp] check to make sure realplayer isn't muted. That'll be a pain in the *** at times.

09-16-2008, 10:14 PM	#13 (permalink)
LEOLADI65 Registered User Join Date: Sep 2008 Posts: 7 OS: Microsoft win xp. Media Center Edition. Version 2002. Service pk 3. Sound card manufacturer Conexant	Re: Hp Pav dv6000[moved from xp] hi. I have search for a bios upgrade f.11 for hp pav dv6000 and cannot locate one..even on HP site, also microsoft update page. So needless to say..I am stuck. Any ideas? D

09-20-2008, 12:33 PM	#14 (permalink)
LEOLADI65 Registered User Join Date: Sep 2008 Posts: 7 OS: Microsoft win xp. Media Center Edition. Version 2002. Service pk 3. Sound card manufacturer Conexant	Re: Hp Pav dv6000[moved from xp] I have posted to HP...being as some many have the same problem as I. I have not worked on this yet. But..here is there step by step for me to try and resolve this issue on no external sound. I hope it workes and will let you know.....so that if you are having this problem....it might help you. :) I hope! Hello Diane, Thank you for contacting HP Total Care. I gather from your e-mail that you are experiencing issues with the audio on your HP Pavilion dv6100 Notebook. I also understand that you have already performed few troubleshooting steps and even that did not resolve the issue. I realize your concern regarding this issue and I will give you an appropriate solution for it. It is our goal to answer questions presented to us as quickly as possible. Diane, as you have already performed few steps, please use the information given below to isolate the issue completely. Note: You can ignore any steps that you have already performed. The following steps are a work around that would resolve the issue on an ideal scenario. Even though the suggestions given below may seem lengthy; we are checking all possible scenarios to isolate the issue completely. Also, please do not perform these entire steps at one stretch. After each step check if the issue is getting resolved, if not then proceed to the next Step. Perform the steps in order until you hear sound from the speakers. The methods apply to the use of the original sound devices and speakers that came installed on HP Notebook PCs. === Simple sound system test === 1. Click Start, and then Control Panel. 2. Select the Control Panel icon for sound devices. * In Category View, click Sounds, Speech, and Audio Devices. * In Classic View, click Sounds and Audio Devices. 3. On the Sounds tab, under Program events, select any event, such as Asterisk, and then under Sounds, select any sound, such as Chord. 4. Click the Play button. The sound should be heard through the speakers or headphones. Verify the speaker connections When using external speakers or headphones, do the following activities to verify that the sound cables are properly connected from the speaker to the PC. Cable connectors and plug assignments are normally color-coded to aid with connections. If there are no external speaker, skip this method and go to Method 2. 1. Disconnect the speaker cable from the PC. 2. Insert the jack for the headphones directly into the "speaker out" connector on the PC. The connector may be identified by either a symbol of a speaker 3. Perform a test of the sound on the computer as explained elsewhere. * If sound is not restored with the headphones, go to Method 2. * If sound is restored when the headphones are inserted into the speaker out connection but the speakers do not work, try the following steps: a. If the speakers are powered, verify an external power source such as an AC adapter is connected and working. b. Visually check the condition of the speaker wires. If possible, for testing purposes, replace the speaker wires. c. Visually check that the jacks are fully inserted into the speaker connectors. * If the sound from the speakers is not restored and you are using the original notebook speakers, go to a different method listed below to resolve this issue. To view the other troubleshooting methods, I request you to visit the following HP Web site: http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box. If the issue still persists, please run the patches given below and check if the issue is resolved. Restore sound: Windows Audio Services http://www.kellys-korner-xp.com/regs_edits/audiosvr.reg NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site. Restore Startup and Shutdown Sounds http://www.kellys-korner-xp.com/regs...aluenotset.reg NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site. Start Windows Audio service: 1. Click on Start >> Run 2. Type "services.msc", without the quotes, and Click OK. 3. Locate and right click on the item named "Windows Audio" and click on "Properties". 4. Click on the "General" tab. 5. Select the startup type as "Automatic". 6. Click on "Start" button, if it is not grayed out. 7. Click on Apply and OK. 8. Restart the notebook. Please follow the steps below to change the Speaker setup 1. Click on Start > Control Panel. 2. Click on 'Switch to Classic View' if it is in Category View. 3. Click on Sound and Audio Devices. 4. Select the tab Audio and click on Advanced under the option Sound Play back > Default Device. 5. Select Desktop Stereo Speakers if it is not selected. 6. Click OK > OK. Reduce the Hardware acceleration 1. Click Start, Control Panel, Sounds and Multimedia or Sound and Audio Devices. 2. Click the "Audio" tab. 3. Click the "Advanced" button. 4. Click the "Performance" tab and change the Hardware Acceleration slider bar to "none". 5. Restart your computer. If the issue persists, please add an headphone to the system and check whether you are getting sound or not. Also perform the test mentioned below and get back to us with the results. 1. Click on Start->Run. 2. Type dxdiag, press enter. 3. Click on Sound tab. 4. Click on Test DirectSound and check whether your getting sound or not. For further assistance regarding the steps, please click on the web link below. http://support.microsoft.com/kb/307918 NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site. After trying the above suggestions, please check whether the issue is resolved and relpy us with the results. I hope the above information is clear and helpful. Please do let me know, if I can help you further. Also, we are committed to help you with any other questions or issues you may have about your product. You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, Jashy HP Total Care *Do Not Delete Service Ticket Number* {ticketno:[ *Do Not Delete Service Ticket Number* Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit: http://redirect.hp.com/svs/rdr?TYPE=...avilion&c=none For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies. -----Original Message----- From: dddick Date: 09/21/2008 00:07:34 INDIA To: HP Support Cc: Subject: HP Pavilion dv6100 CTO Notebook PC e-mail support hp e-mail support Webform submittal date/time : 20 September 2008 18:37:47 UTC language_code : en language : English Country of Residence : United States product_line : KV product_oid : 1844162 product_name : HP Pavilion dv6100 CTO Notebook PC part_number : EX991AV,EX992AV,EY798AV,EY799AV,EY800AV,RG563AV,RG568AV purchase month : 8 purchase year : 2006 problem area : other operating system : Microsoft Windows XP Professional What type and brand of CD/DVD media do you use? : win media player11 Was the CD/DVD writer drive built into the computer when you purchased it? : yes error message : problem description : I like many of your holders of this product have lost external sound. I have earplugs sound...but no external. I know that the warranty is expired. But..we have spent thousands of dollars with your company over the years..... All I need is the instructions on how to fix this machine..so that the sound will come back :) Diane Dick Microsoft Windows XP media center Edition Version 202 Service pack e Registed to Diane dick HP inter(R)Core(TM)2CPU T72OO @ WOOGHZ 2.OO GHZ. 2.OOGB OF RAM PHYSICAL ADDRESS EXTENSION dddick Thank you Diane troubleshooting : I have done a system restore and reinstalled all the drivers and software. I was infected with Antivirusxp 2008. Which after the restore, I download stopzilla and after three runs..have elimated that nasty @$$ virus. I have been trying for over 3 months to reslove this no sound problem. That is where I discovered that many-many-many users of your product have the same problem. I spent over $3,000 on this machine, not too mention the desktop and business printers and wireless printer. Many-Many products. I would hope being that this is defect in your product, that you would fix this problem free of charge. Or send me the instructions and I will do it myself. I have even installed the UAA download and it still does not work. Then, I purchase a usb surround 7 to relplace the lack of sound..and it will not work, unless I disable the sound in Bios...safe mod...which I don't exactly know how to do. I do know how to get into safe mod...but after that...I am lost... Hoping that HP will help. I would like to remain a customer and be remedy to this problem. tech skill : Intermediate first name : DIANE last name : DICK phone : email : dddick form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=1844162&lc=en&cc=us&dlc=en&lang=en&cc=us form country : United States Wish me luck :) D. Last edited by dai; 09-20-2008 at 07:31 PM. Reason: removed email

06-08-2009, 11:49 AM	#15 (permalink)
ALiSAuRuS_REx Registered User Join Date: Dec 2008 Location: AZ Posts: 6 OS: Windows XP	Re: Hp Pav dv6000[moved from xp] i noticed this post was created a few months back and am not sure if you are still having the same issue or not. i have the same exact laptop and was having the same issue. After talking to HP and finding they wanted to charge me an arm and a leg to fix it, i decided to do some research online. I came to find that all that was needed was a cable replacement. This is a cable that connects from the motherboard to the front of the laptop just under the power button. It controls the power button (mine wasnt working along with the speakers) and speakers. You can find one on ebay for about $8 and its quite easy to replace. I found instructions online, and HP has videos on their site that explain how to open up the laptop as well. If you need any help with this, feel free to contact me and Ill let ya know how i went about doing it. =) __________________ __________________________________________ aLi.