[SOLVED] cd/dvd problems

hatps · 08-31-2008, 06:05 AM

I have a toshiba laptop runing windows XP with 512 mgs of ram, 1.3 gig processor. my cd/rom has disappeard and I have downloaded the drivers from toshiba. it says I have the drivers already installed. I had this problem before twice. once I formatted the hard drive, and fixed the problem. which really is a last resort since I don't want to loose anything. I have no way of backing anything up. the other thing I tried was system restore the second time this happened. which worked but since then I had several viruses and turned restore off to pevent replication of the virus.

Can anyone help

Receng56 · 08-31-2008, 06:58 AM

Have you just installed anything like a digital camera?

Try this if you feel comfortable editing the registry.

1. Go to Run, then type regedit then press return
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.
7. Restart your computer.

NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software.

hatps · 08-31-2008, 12:14 PM

ok I have tried this and get a message error cannot delete, error while deleting key. also noticed I plugged in a card reader and it doesn't recognize it as a drive either. the pc picks it as a device , but it doesn't show up on my computer as a drive

Receng56 · 09-01-2008, 12:50 AM

Quote:

Originally Posted by hatps

ok I have tried this and get a message error cannot delete, error while deleting key. also noticed I plugged in a card reader and it doesn't recognize it as a drive either. the pc picks it as a device , but it doesn't show up on my computer as a drive

Does it show up in device manager?

dai · 09-01-2008, 05:41 AM

you can turn restore back on turning it off will have cleared it

hatps · 09-01-2008, 07:40 AM

it does show up in the device manager, with an exclamation point, so I clicked update driver and I got a message cannot start this software, code 39,

also dai I did turn restore back on, but it does me no good now, since I have no restore points prior to this problem

Receng56 · 09-01-2008, 08:10 AM

Quote:

Originally Posted by hatps

it does show up in the device manager, with an exclamation point, so I clicked update driver and I got a message cannot start this software, code 39,

also dai I did turn restore back on, but it does me no good now, since I have no restore points prior to this problem

Can you right click on it and uninstall? If you can do so and reboot and it should then reinstall when windows finds new hardware.

dai · 09-01-2008, 04:20 PM

are you removing the filters in xp or vista
xp
http://support.microsoft.com/kb/314060/EN-US/

vista
http://support.microsoft.com/kb/929461

hatps · 09-01-2008, 04:30 PM

I did right click and uninstall. when reinstalling the driver, it says new hardware found and identifys the cd/dvd rom, with a balloon, but still doesn't show up under my computer. and still has and exclamation point under system properties, I have also been to the toshiba wensite and downloaded a driver with no luck.

ok, going to check out the support website and wee what I can find.
this is XP BTW

dai · 09-01-2008, 04:57 PM

try the filter removal again
http://support.microsoft.com/kb/314060/EN-US/

hatps · 09-01-2008, 04:58 PM

ok problem fixed :) I checked the support website dia, and got the help I needed. appreciate you guys helping me out

dai · 09-01-2008, 05:04 PM

glad you have it sorted
what fixed it

hatps · 09-02-2008, 05:26 PM

the help removal filter at the microsoft website

08-31-2008, 06:05 AM	#1 (permalink)
hatps Registered User Join Date: Sep 2007 Location: Georgia Posts: 13 OS: vista home basic	[SOLVED] cd/dvd problems I have a toshiba laptop runing windows XP with 512 mgs of ram, 1.3 gig processor. my cd/rom has disappeard and I have downloaded the drivers from toshiba. it says I have the drivers already installed. I had this problem before twice. once I formatted the hard drive, and fixed the problem. which really is a last resort since I don't want to loose anything. I have no way of backing anything up. the other thing I tried was system restore the second time this happened. which worked but since then I had several viruses and turned restore off to pevent replication of the virus. Can anyone help

08-31-2008, 06:58 AM	#2 (permalink)
Receng56 Registered User Join Date: Jan 2007 Location: London, UK Posts: 302 OS: XP Pro, Vsta and W7	Re: cd/dvd problems Have you just installed anything like a digital camera? Try this if you feel comfortable editing the registry. 1. Go to Run, then type regedit then press return 2. Locate the UpperFilters value under the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} 3. On the Edit menu, click Delete, and then click OK. 4. Locate the LowerFilters value under the same key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} 5. On the Edit menu, click Delete, and then click OK. 6. Quit Registry Editor. 7. Restart your computer. NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. __________________ "follow mw I'm right behind you"

08-31-2008, 12:14 PM	#3 (permalink)
hatps Registered User Join Date: Sep 2007 Location: Georgia Posts: 13 OS: vista home basic	Re: cd/dvd problems ok I have tried this and get a message error cannot delete, error while deleting key. also noticed I plugged in a card reader and it doesn't recognize it as a drive either. the pc picks it as a device , but it doesn't show up on my computer as a drive

09-01-2008, 05:41 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	Re: cd/dvd problems you can turn restore back on turning it off will have cleared it __________________

09-01-2008, 07:40 AM	#6 (permalink)
hatps Registered User Join Date: Sep 2007 Location: Georgia Posts: 13 OS: vista home basic	Re: cd/dvd problems it does show up in the device manager, with an exclamation point, so I clicked update driver and I got a message cannot start this software, code 39, also dai I did turn restore back on, but it does me no good now, since I have no restore points prior to this problem

09-01-2008, 04:20 PM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	Re: cd/dvd problems are you removing the filters in xp or vista xp http://support.microsoft.com/kb/314060/EN-US/ vista http://support.microsoft.com/kb/929461 __________________

09-01-2008, 04:30 PM	#9 (permalink)
hatps Registered User Join Date: Sep 2007 Location: Georgia Posts: 13 OS: vista home basic	Re: cd/dvd problems I did right click and uninstall. when reinstalling the driver, it says new hardware found and identifys the cd/dvd rom, with a balloon, but still doesn't show up under my computer. and still has and exclamation point under system properties, I have also been to the toshiba wensite and downloaded a driver with no luck. ok, going to check out the support website and wee what I can find. this is XP BTW

09-01-2008, 04:57 PM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	Re: cd/dvd problems try the filter removal again http://support.microsoft.com/kb/314060/EN-US/ __________________

09-01-2008, 04:58 PM	#11 (permalink)
hatps Registered User Join Date: Sep 2007 Location: Georgia Posts: 13 OS: vista home basic	Re: cd/dvd problems ok problem fixed :) I checked the support website dia, and got the help I needed. appreciate you guys helping me out

09-01-2008, 05:04 PM	#12 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,185 OS: win 7 32x 64x rtm	Re: cd/dvd problems glad you have it sorted what fixed it __________________

09-02-2008, 05:26 PM	#13 (permalink)
hatps Registered User Join Date: Sep 2007 Location: Georgia Posts: 13 OS: vista home basic	Re: [SOLVED] cd/dvd problems the help removal filter at the microsoft website Last edited by hatps; 09-02-2008 at 05:28 PM.